The experience was frustrating from the time I decided to book a room at the hotel. The rates quoted by the call center were higher than those on their website and they could not explain why I could not avail those rates on the phone booking.
The hotel had a promotion on with Jet airways which involved a free upgrade to a club room and free internet among other things. The staff at the check in counter appeared clueless that I had booked using this option. So I had to spend twenty minutes at reception sorting this out , including having to change key cards because I was first allotted a room on a lower tier.In addition the availin of the 6 hours of free internet meant that I had to call a number and receive passwords everytime I completed a half hour of usage.
Food was nothing to write home about. Low occupancy meant the buffet breakfast (promised in the offer) was not offered.
Stay here only for the convenience of location, nothing else.
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- Also Known As:
- Fortune Select Global Gurgaon
- Fortune Select Global Hotel Gurgaon