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“Business Convenience in Gurgaon”

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Park Plaza Hotel Gurgaon
Ranked #31 of 233 Hotels in Gurugram (Gurgaon)
Mumbai (Bombay), India
Level Contributor
111 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Business Convenience in Gurgaon”
Reviewed January 20, 2013

It took only 25 mins from T3 on a cold December night to check into the hotel. The reception was very well lit and warm contrasting to the weather outside and was updated with all check in details, thus took no time to settle in.
There is a cafe right across the reception, very convenient to organise your Business Meetings and since I was delayed because of the fog, I had request my associate to have a late evening meeting to chart out the next day, it was a very convenient location to reach and I was all set for the next day.
Since it was X'mas evening, I was pleasantly surprised to find a Cake delivered to the room, small gesture, but nice.
The breakfast spread was large and very nice, they have a hot and cold section to it and I could even find me favorite kiwi fruit there. Over all, a very good experience and I would recommend this hotel to business travellers to gurgaon

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank achal_mehra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPGurgaon, General Manager at Park Plaza Hotel Gurgaon, responded to this review, January 23, 2013
Dear Valued Guest,

Thank you for taking the time to share your feedback on trip advisor following your recent stay at Park Plaza Gurgaon.

We are delighted to read your great review post your stay. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting the convenient location, buffet spread and the service provided by our staff.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you back in near future.

Warm Regards,
Simarjeet Singh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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443 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
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delhi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 18, 2013

stayed here for 3 days for a business meet. rooms are okay but can do much better with bedding and pillow. reasonable hotel in gurgaon looking into the options available in vicinity. room service as well as location of hotel is great.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mirage2408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPGurgaon, General Manager at Park Plaza Hotel Gurgaon, responded to this review, January 23, 2013
Dear Valued Guest,

Thank you for taking the time to share your feedback on trip advisor following your recent visit to Park Plaza Gurgaon.

Your invaluable feedback is so important to ensure that we continually deliver a wow experience Park Plaza Gurgaon is renowned for and exceed your expectations for future visits. At the same time, I was concerned to read that on this occasion we did not meet some of your expectations.

I have noted your overall experience and feedback regarding bedding and pillow. If you have a moment and are willing to share any specifics on these items it would help me to remedy these concerns. However, regardless of your response to my request I want to make sure that you feel your comments were heard.

Thank you once again for sharing your feedback on trip advisor and thereby giving us the opportunity to enhance our service quality.

I'm hoping that you'll visit us again. If you'd like, you can reach me at the phone number listed below. It would be a pleasure to personally discuss with you any specifics and / or suggestions you'd like to offer.


Sincerely,

Simarjeet Singh
General Manager
Park Plaza Gurgaon
+91-9711009928
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
158 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed January 13, 2013

Visited on Friday, January 11th 2013 to have a cup of coffee at the coffee shop. Ordered pizza, a cappuccino and tea! The saving grace was the tea, because it was the real thing which I can identify as a tea afficianado! When we entered, we asked to be directed to the coffee shop, and the attendant directed us to the bar instead, where the bartender brought us the drinks menu. We told him politely that we wanted coffee and a light snack. It took a place change and another two attendants to understand what we wanted! It isn't rocket science to understand we wanted coffee and a bite to eat! The cappuccino was horrible for a restaurant of this class and standard! I have had their buffet previously and know it to be good but was rather shocked since the place was a recommendation to my date! Won't be visiting anytime soon!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Harish N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPGurgaon, General Manager at Park Plaza Hotel Gurgaon, responded to this review, January 17, 2013
Dear Harish,

At the onset, I sincerely apologize for the disappointment you experienced during your recent visit to Park Plaza Gurgaon. Guest satisfaction is our prime focus at the hotel and I assure you that we have taken your feedback earnestly and assure you of appropriate corrective measures towards the improvement on concerned areas.Thank you for your constructive criticism which has given us an opportunity to relook at our processes very closely.

Your valuable feedback is treasured and taken most seriously, and will use it to fine tune our operations in the hope that on your next visit to our property; we can exceed your expectations.

Warm Regards,
Simarjeet Singh
General Manager,
Park Plaza Gurgaon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
1 review
Reviewed January 2, 2013

I recently visited your esteemed hotel on 21 December 2012, to experience a poor service and low quality food. I had ordered 2 pizzas with ricotta cheese cake slice. OUt of the 2 pizzas one was absolutely soggy and ricotta cheese cake was frozen. When i Complained about this the attendant just said that it is supposed to be like that. However, I am an ardent fan of Park and choose it over many hotels in Delhi. This was an extremely bad experience and I was shocked to see that there was no apology or even effort of turning this whole experience to a better one. I am really shocked to visit Park Plaza Gurgaon.!!!!!!! One of the worst hotels of this chain

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank ojasseemadg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPGurgaon, General Manager at Park Plaza Hotel Gurgaon, responded to this review, January 5, 2013
Dear Valued Guest,

Greetings from Park Plaza Gurgaon!

We appreciate you for taking the time to send the feedback on your recent visit at Park Plaza Gurgaon!

We are deeply embarrassed for the inconvenience caused to you and on behalf of our entire team here at Park Plaza Gurgaon we apologize for the concerns you have about your experience at this hotel.
This is to assure you that we are very focused on our Food and beverage standards and we take pride in our quality of food and services. It is our endeavor to make dining experiences memorable for each of our valued guests. The issues clearly indicates we have fallen short of the standards we aspire for. I have taken it up very strongly with the concerned team members and have put corrective action into place. We will ensure that such incidents are never repeated ever again.

We urge you to look at this incident in isolation and not a generic way that we do business. We are grateful for your support and constant patronage to our organization.

I also take this opportunity to invite you to New Town Cafe, so that we can serve you in the tradition and hospitality that is synonymous with Park Plaza Gurgaon.

Would like to meet you in person on your next visit.

It would be a pleasure to personally discuss with you any specifics and / or suggestions you'd like to offer.

Assuring you of our best services at all times.

Warm regards,
Simarjeet Singh
General Manager
Park Plaza Gurgaon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
4 reviews
4 hotel reviews
Reviewed December 27, 2012

I stayed at the hotel in Dec 2012 and was surprised to see how spacious the rooms and bathroom were. Cleanliness was also very good. The staff were excellent and so was the breakfast. I would definitely stay there again and recommend it to anyone who is looking for good and reasonable accommodation in Gurgaon.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HimaniKapadia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPGurgaon, General Manager at Park Plaza Hotel Gurgaon, responded to this review, December 31, 2012
Dear Himani,

Thank you for your valuable feedback! It is our endeavour to provide our guests with the best of our services and facilities. Your words of appreciation will go a long way to motivate the entire team who continue to deliver high level of service to our valued guests.

It was a pleasure having you stay with us and we look forward to the opportunity of welcoming you back to Park Plaza Gurgaon.


Simarjeet Singh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
2 reviews
Reviewed December 26, 2012

Stayed there for one night to catch a flight and was blown away with the services and the friendly attitude the whole staff has got. Very professional, very clean, delicious food and of course value for money. Would definitely go back if I'm around next time..

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harry1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPGurgaon, General Manager at Park Plaza Hotel Gurgaon, responded to this review, December 31, 2012
Dear Guest,

Thank you for your valuable feedback! It is our endeavour to provide our guests with the best of our services and facilities. Your words of appreciation will go a long way to motivate the entire team who continue to deliver high level of service to our valued guests.

It was a pleasure having you stay with us and we look forward to the opportunity of welcoming you back to Park Plaza Gurgaon.


Simarjeet Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
294 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed November 15, 2012 via mobile

I stayed at this hotel in October and the service was shocking and the food was appalling. The staff are rude and the hotel is dirty. I would also like to comment on the hotel location and security. The hotel is on the side of the road unlike most of the hotels that have there own grounds and have security gates to get in. The security on the front door don't actually check for anything

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Captivatedoutdoors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPGurgaon, General Manager at Park Plaza Hotel Gurgaon, responded to this review, November 18, 2012
Dear Guest,

Greetings of the day from Park Plaza Gurgaon!

Thank you for taking the time to complete our guest satisfaction survey.

It is our endeavour to provide our guests with the best of our services and facilities. We have certainly fallen short of the standards we aspire for during your visit.

We apologize for the concerns you have about your experience at this hotel. I Have taken up your feedback very strongly with the concerned department heads and have put corrective action plan into place. Security has also been reinforced.We appreciate such critique which enables us to re-look at our product and processes and further fine tune them.

We assure you of a better experience on your next visit. If you'd like, you can reach me at the phone number listed below. It would be a pleasure to personally discuss with you any more specifics and / or suggestions you'd like to offer.

Simarjeet Singh,
General Manager
Park Plaza Gurgaon
9711009928
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Hotel Gurgaon

Property: Park Plaza Hotel Gurgaon
Address: B Block, Gurugram (Gurgaon) 122002, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Gurugram (Gurgaon)
#12 Family Hotel in Gurugram (Gurgaon)
#26 Luxury Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Plaza Hotel Gurgaon 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Park Plaza Gurgaon
Gurgaon Park Plaza

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