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“Great weekend @ Hyatt, Gurgaon”

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Hyatt Regency Gurgaon
Ranked #9 of 234 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Faridabad
Level 5 Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great weekend @ Hyatt, Gurgaon”
Reviewed October 22, 2013

Had a pleasant weekend stay with family. Everything is perfect (room, food, service) except location is bit off.


Service Excellent
Cleanliness Excellent
Value Very Good
Location Average
Sleep Quality Excellent
Rooms Excellent

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Ankur G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, May 17, 2014
Dear Guest,

Greetings!

Thank you for your encouraging words. We at Hyatt Regency Gurgaon endeavours to attain high standards of hospitality at every stage for all our guests.

Look forward to welcome you the next time.

Warm Regards,

Federico Mantoani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,075 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Bangalore
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 13, 2013

I was here to visit a conference for 2 days. I reached here at 6pm. I was surprised to see a hotel in this location as there were only factories and Roads and in-between there is this hotel. When I entered the room, I was stunned by seeing the interiors with all latest fittings. Enjoyed a two day stay where they took a care for all the things.

I did not get a chance to visit there restaurant as it was full when I visited first time and luckily the dinner was served on other two days conference. The food was near to the above average with limitation in number of dishes.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeetenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, May 17, 2014
Dear Guest,

Greetings!

Thank you for a wonderful feedback. We are committed towards giving our guests impeccable service. The location of the hotel is new and we are strategically located on NH8 to provide easy access to clients from city centre locations as well as the surrounding areas of Manesar. Bhiwadi etc.

Warm Regards,

Federico Mantoani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 6, 2013

The only "but" to this hotel is its location, and that will probably change as the area develops. The quality of the service is of the highest standards, I have visited quite a few Hyatts and can't think of one with the level of attention to the customer that I received here. Since they are still not fully in operation, they compensated the lack of a Club with an upgrade to a Suite, which was a very nice gesture. The suite was very nice, particularly the impressive bathroom, with walk-in wardrobe.

I had one meal at Lavana and the quality of the food was superb.

Throughout my stay there I was particularly impressed with the service, the staff were professional, proactive and friendly.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GabrielAbad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, May 17, 2014
Dear Guest,

Thank you for your feedback and appreciation. Furthermore, the location of the hotel in our opinion is strategic to provide a access from both Gurgaon city centre and the industrial hub Manesar. This has proved to be an advantage to the business traveler over the past year.

Looking forward to welcoming you again.

Warm Regards,

Federico Mantoani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney, australia
Level 6 Contributor
105 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed October 3, 2013

Everything one needs, large modern rooms, great bathroom, business facilities, gym, restaurants etc. hospitality almost overpowering as everybody tries to be so helpful (accidentally dropped a memory stick in the elevator shaft which was returned in no time). Breakfast abundant although a bit slow on the service side. Still fairly new and unfortunately spa was closed but restaurants and bar food was very good.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krisis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, May 17, 2014
Dear Guest,

Greetings!

Thank you for your review. I am thankful that you liked the hotel and our services. Your positive and encouraging sentiments have been shared with the respective team members.

I look forward to welcome you again.

Warm Regards,

Federico Mantoani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 5 Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed October 1, 2013

I had stayed at Hyatt for attending conference for my organization. Hotel is quite far from the airport and standing deserted on the road. But it looks o/s from inside and outside. However, there are problems in rooms as this hotel has recently come up. I had a decent experience but my colleagues had problem in their rooms. Food was below standard. Breakfast was worth missing. not as per the standard of Hyatt.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beenakothari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, May 17, 2014
Dear Guest,

Thank you for your valuable feedback. I have communicated your concerns to the respective departments and we will surely address the same in the future.

Our multi-cuisine restaurant is opening shortly and i am sure that will provide you with the added variety you are looking forward to for both breakfast and other meals.

Warm Regards,

Federico Mantoani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 30, 2013 via mobile

The hyatt gurgaon's service was just truely amazing. I mean its a new highend hotel so its expected to have fresh interiors and swanky nice amenities. However, the staff service was just amazing. Ive eaten 2 breakfast included on my stay and their staff remembered my choice selection from the previous day. It only took 30 seconds and the waiter immediately gave my order and told me he took notice of my preference the day before and anticipated my incomming order. Another case was when waiting for my taxi in the lobby, the waitress also brought us beverage to cool off without even asking for one. The managers and staff were all friendly and extremely helpful. I mean the little attention to detail and customer needs is what stands out from this hotel.

Granted the location was a little further from the major sights in gurgaon as most of the reviewers commented , but if you like to be treated like a king with their staff's attention to detail, this is the hotel for you

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WhereNextTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, May 17, 2014
Dear Guest,

Thank you for your valuable feedback.

We are delighted to update our team members about your feedback on our hotel facilites and services. I am happy to note that we were able to meet your expectations and deliver the standard of service you anticipated.

The team is genuinely motivated with the words mentioned in your tripadvisor review and we welcome the opportunity to serve you again on your next visit to the hotel.

Warm Regards,

Federico Mantoani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 29, 2013

Really good 5 star hotel, the best in Gurgaon area. Business oriented hotel, ideal place for people who likes comfort and good service. Restaraunt is quite nice but expensive. The breakfast is perfect, fresh juices, sweets, fruits and many other things.
Swimming pool is not deep(1m10cm) and little bit noisy.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yevgen123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, May 17, 2014
Dear Guest,

Greetings!

Thank you for your words of appreciation.

Your positive sentiments have been shared with the team. We look forward to welcome you
again.

Warm Regards,

Federico Mantoani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Gurgaon

Property: Hyatt Regency Gurgaon
Address: New Delhi NCR, NH8, Sector 83, Gurugram (Gurgaon) 122004, India
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 234 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hyatt Regency Gurgaon 5*
Number of rooms: 451
Official Description (provided by the hotel):
Welcome to Hyatt Regency Gurgaon where everything is designed to create authentic and memorable experiences for our guests. Conveniently located on NH 8 within 30 minutes from the Indira Gandhi International Airport, the hotel is just fifteen minutes drive from Gurgaon city centre. Hyatt is also an ideal base for tourists covering the entire'Golden Triangle' of Delhi, Agra and Jaipur. ... more   less 
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