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“Long way to go to become a true 5 star”

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Hyatt Regency Gurgaon
Ranked #13 of 254 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed September 14, 2013

I stayed at this hotel for 2 days to attend a business conference. My overall review of the hotel is based on various aspects

1. Location: Those of you who have travelled around in Gurgaon would know how the city is...its got excellent areas where there are smooth concrete roads and there are areas with no roads. So blaming the location of this hotel would be unfair. They have built the property on an area which is growing very fast. Having said that, as of today the location is a mess and it can take anywhere between 15 mins (if you are lucky) to 1 hr to cross the toll plaza depending on the time of the day. Also the area outside the hotel looks like a warzone and you can reach the hotel comfortably only if you are with a driver who knows the place and the turns else there are no signages etc to guide you. Hopefully all this should change in the near future

2. Banquets & Board rooms: The banquet is huge and can seat more than 3000 people easily. Its also got huge screens and ceiling mounted projectors in case you want to do any grand presentation. There are 3 board rooms and they are all quite small. In case you want to have a meeting with around 15 people, you will have to struggle to squeeze into these rooms.

3. Food: This is where i was really disappointed. I had 3 meals and 1 breakfast in this hotel and there was one consistent thing i found in all of them. All of them were really BAD. The spread was okay but the taste was extremely average. There was not even one dish that was worth mentioning. On this aspect i would rate the place 1 on 5.

4. Dining: They have a lounge bar and an Awadh restaurant which are operational as of now. Couple of restaurants are work in progress. I did not get to try any of these and hence will not rate it.

5. Rooms: Rooms are excellent with nice TV, great bath and lovely beds. This is an area where the hotel scores high.

On the whole the approach roads and the food were spoilers and the rooms and freshness of the hotel were scoring points. Hence an average experience

  • Stayed: September 2013, traveled on business
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Thank krishnadorai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this reviewResponded May 17, 2014

Dear Guest,

Thank you for sharing your valuable and detailed feedback with us. Allow me to take this opportunity to address some of the concerns raised by you post your last visit to the hotel.

Since the hotel opening last year, things have changed for the better. The Toll plaza is reasonably better and it now takes 10-12 minutes during traffic hours as the authorities have introduced TAGs to facilitate traffic.

We also have a number of smaller meeting venues to cater for a gathering from 4-40 people.

I am delighted to share that we are in midst of opening our multi-cuisine restaurant Kitchen District and our bar - The Long Bar which will undoubtedly address your concern over choice and variety of cusines offered at the hotel.

We look forward to welcoing you with your family again in the near future.

Warm Regards,

Federico Mantoani

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1,097 - 1,103 of 1,152 reviews

Reviewed September 11, 2013

Good Value for Money 5 star Hotel if you are travelling to Gurgaon.... Compared to other similar hotels i liked this hotel though new and speed of service could improve when the hotel is fully operational.... stayed on 5th September...

  • Stayed: September 2013, traveled on business
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1  Thank Rupeshv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this reviewResponded May 17, 2014

Dear Guest,

We are delighted that you enjoyed at our hotel. Furthermore, I have shared your positive sentiments with the hotel team. This motivates them to keep up the high level of guest experience.

Look forward to welcome you again.

Warm Regards,

Federico Mantoani

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Reviewed September 6, 2013

This is a new hotel with excellent rooms and great service. The breakfast was very good and the breakfast lounge on the 16th floor was comfy and had good view.

Only one drawback of this hotel is its location which is a bit far from the heart of Gurgaon and the only mode of transport is a taxi. However, the prices are very reasonable for a 5 star hotel.

All in all its a great hotel but not in a very convenient location.

  • Stayed: August 2013
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Thank swazzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this reviewResponded May 17, 2014

Dear Guest,

We appreciate you taking out time to share your experience with the hotel on your last visit to Gurgaon. We believe the hotel is located strategically in between the commercial business distrcits of Gurgaon and upcoming industrial belt of Manesar and Bhiwadi and will cater to both business needs.

Warm Regards,

Federico Mantoani

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Reviewed September 3, 2013

I stayed at Hyatt for 2 days and it was a wonderful experience. It is a new hotel recently opened couple of months back. Rooms on the top floor is still under construction. Rooms are very spacious and luxurious. The hotel is located right on NH8 close to the Toll. The ambience was excellent. I would definitely come back and would recommend this hotel to everyone. The rates are also reasonable.

  • Stayed: August 2013, traveled on business
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Thank Pradeep_Basu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this reviewResponded May 17, 2014

Dear Guest,

Your positive feedback is much appreciated by the entire team. We are so glad to hear that you liked our hotel and services.

Do let us know when you are planning your next visit to Gurgaon. We hope you will chose to stay with us at the Hyatt Regency Gurgaon.

Warm Regards,

Federico Mantoani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013

I was there for an extended weekend break with my wife and infant daughter. We stayed in Suite 739 which was a regal experience for us. Its a new hotel just opened a couple of months back but its geared up to be the best hotel in Gurgaon. The ambience, the staff everything was top notch. As its just opened it only had one functioning restaurant and the SPA was also not yet open...but we enjoyed the Club Lounge and our suite was most comfortable. There were a few teething issues but thats to be expected in a new property which I am sure will be ironed out by the time I return - btw do let me know when your SPA opens as I would love to come back. Great hotel and all the best!!

  • Stayed: August 2013, traveled with family
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Thank Siddharth_Sharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this reviewResponded May 17, 2014

Dear Guest,

Thank you, for giving us your feedback about your stay. I am delighted to hear that you enjoyed the experience with us. I am also glad to share that we launched our spa ; Shvasa Spa in December 2013 which now offers some of the best Ayureda and International treatments to our guests.

I hope to welcome you again in the future.

Warm Regards,

Federico Mantoani

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Reviewed August 28, 2013

New hotel at the edge of Gurgaon, just after the Manaser tool gate. A bit far if you need to access the CBD of Gurgaon. Rooms are spacious and modern. The property is BIG. On going road works make the access a challenge, specially in the night. Food was nice. special mention : Masala tea.

  • Stayed: August 2013, traveled on business
    • Value
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Thank Amodbangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this reviewResponded May 17, 2014

Dear Guest,

It is great to hear appreciation about food and other hotel services and we thank you for the same.

We just wanted to share that we are equidistant from central business district of Gurgaon and the industrial belt of Manesar and are fortunate to enjoy the support of clients located in both districts. We hope that you will chose to stay with us again on your next visit to Gurgaon.

Looking forward to welcoming you back again.

Warm Regards,

Federico Mantoani

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Reviewed August 20, 2013

The Business Unit Leadership Meeting of our BU was held at Hyatt Regency Gurgaon. The property is located on NH8 on the way to Manesar. We occupied around 100 rooms, and the Regency Ball Room and other Board Rooms were offered to us for our Conference, Exhibition and Entertainment zone. During the Conference tea was served in Dhaba style glass tumblers which was star attraction.

The property is brand new, and it is in mint condition. The rooms are super spacious, complete with a full wardrobe, electronic safe, ironing board, big size LCD TV, a spacious designer work desk, a wide couch and a king size bed.

The room was equipped with very essential USB Chargers for multiple gadget charging.

The bathroom was again huge and excellent, in fact just perfect for relaxing. It had a full size bath tub with a hand shower, enclosed shower room and really tastefully done interiors including walls and floor fully covered in Marble.

The bathroom had two walls partially made out of transparent glass adding to the charm (of course you can turn down the electronic blinds for privacy).

The bath accessories and linen were well appointed, generous and world class.

The staff was very courteous at the front desk as well as at the Conference venue.

I would love to come back to this property with my family.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chirabrata M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this reviewResponded May 17, 2014

Dear Guest,

Let me take this opportunity to thank you for your review on our new hotel. Your positive sentiments have been shared with the hotel team. At the Hyatt Regency Gurgaon, hosting residential conferences is a passion with all our associates. We truly believe the hotel is designed to cater to some of the largest and finest events that the city can hold.

We hope to see you again as part of a conference or with your family even if only for a weekend getaway.

Warm Regards,

Federico Mantoani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Gurgaon

Address: New Delhi NCR, NH8, Sector 83, Gurugram (Gurgaon) 122004, India
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 254 Hotels in Gurugram (Gurgaon)
Price Range: $91 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Gurgaon 5*
Number of rooms: 451
Official Description (provided by the hotel):
Welcome to Hyatt Regency Gurgaon where everything is designed to create authentic and memorable experiences for our guests. Conveniently located on NH 8 within 30 minutes from the Indira Gandhi International Airport, the hotel is just fifteen minutes drive from Gurgaon city centre. Hyatt is also an ideal base for tourists covering the entire'Golden Triangle' of Delhi, Agra and Jaipur. ... more   less 
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