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Hilton Garden Inn Gurgaon Baani Square
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Reviews (946)
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Reviewed May 21, 2013

I live in gurgaon for working n booked the hilton garden inn for my refreshment. Overall, the hotel is very customer oriented and staffs are very helpful. Also compared to other chain hotels, they explained a room description in details and breakfast is very good. I used other chain hotels as well but i was quiet impressed that the hotel provides very customer focused service. I highly recommend the hotel.

  • Stayed: May 2013, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Eunhee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manish_Garg_HGI, Front Office Manager at Hilton Garden Inn Gurgaon Baani Square, responded to this reviewResponded April 14, 2015

Dear Guest,

Thank you for your comments about our hotel and attributes on TripAdvisor.

We are happy to know of your pleasant stay experience here and sincerely thank you for the well-defined review that you have bestowed. At Hilton Garden Inn Gurgaon Baani Square, we always strive to provide the very best quality of service to our guests at all times.

We look very much forward to welcoming you back to our hotel in the not too distant future.

Warm regards,

Tushar Ramnani
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2013

We think it's one of the best services hotels we stayed in India. During our stay in this hotel we find that all the staffs are very helpful and very good at their prompt services. The manager of the hotel are very kind and enthuses about their work and provide best services. We will recommend this hotel to anyone who travel in Gurgaon.

  • Stayed: April 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Keyur P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajat_sethi, General Manager at Hilton Garden Inn Gurgaon Baani Square, responded to this reviewResponded June 27, 2013

Dear Guest, we sincerely thank you for taking out time to write a review. Entire team at the hotel is indeed glad to hear about the pleasant stay you have had with us. We look forward to welcoming you back at the hotel. Thank you once again. Best Regards, Rajat Sethi General Manager

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Reviewed April 21, 2013

it's a very new hotel, and the staff are great from the time you are picked up from the airport till the time you are dropped off at the airport. This was located close to my regional office, which was brilliant. The Liquor License is somthing the hotel should work hard to obtain fast, but I beleive this is due in May. A very safe and nice hotel to even travel with your family.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Shawn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajat_sethi, General Manager at Hilton Garden Inn Gurgaon Baani Square, responded to this reviewResponded May 2, 2013

Dear Guest, at the outset, we sincerely appreciate you for taking out time to share your experience. Entire team at the hotel is glad to hear that you had a pleasant stay with us. We are delighted to inform you that we have received the liquor license and Pose, the fashion bar at the lobby level is now open to our guests. Pose presents a wide selection of fine wines, contemporary cocktails and mocktails accompanied by a range of innovative snacks.

We look forward to welcoming you back and thank you for allowing us the opportunity to serve you at this occasion.

Best Regards,
Rajat Sethi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

This was a 2nd stay at the hotel in less than a month .

The hotel is new and is approx 25 mins drive from delhi airport .

I reached hotel with my family was greeted with traditional welcome . welcome drink and wet

towels .

Within no time we were escorted to our room and checkin formalities completed there itself immdly after that

orientation of room was given followed by our luggage .

We were surprised & glad to see a nice b,day cake for my son as it was his b,day arranged by the hotel .

I had booked a base category room but was upgraded to nice & big suite by the hotel .

I ordered for dinner which was most tempting with superb services .

The suite was big with huge washrooms and amazing view .

We were suppose to checkout next morning but extended our stay and was informed by hotel that we could continue

in the same suite wherein we were amazed by the gesture .

We booked hotel car for the whole day with very good chauffeur Dalbir Singh drove very safely knew whole delhi

ncr like back of the hand and needless to say that car was clean and nicely maintained .

The houskeeping services was superb and dinner was superb .

I requested for vicks vaporub around 11:45 pm and in less than 15 mins duty mgr Ankit handed over to me in my

room .

The checkout was very smooth .

The GM and his team is very courteous , helpful with smiles on the faces reflects high level of hospitality .

I interacted more with some team members appreciate Duty Mgr Ankit immensely .

This hotel is truly value for money and I highly recommend this hotel .

  • Stayed: April 2013, traveled with family
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Thank taruny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajat_sethi, General Manager at Hilton Garden Inn Gurgaon Baani Square, responded to this reviewResponded April 10, 2013

Dear Guest, we sincerely appreciate you for taking out time to write this review. Your feedback serves as an encouragement to all our team members as we strive to continuously improve the quality of our services. Entire team is delighted to hear that you had a pleasant stay with us and we look forward to the opportunity of welcoming you back soon.

Best Regards,
Rajat Sethi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

While Gurgaon has some outstanding hotels, they tend to be expensive hotels for standard business travel. This hotel is your mid-market hotel that is striving hard to provide a premium hotel experience. For example, the housekeeping staff hung my clothes that were lying on my suitcase. As a new hotel the rooms are clean and well maintained. For business travelers they have a nice size desk, good wifi service, and reliable power. And while this location is a little farther out than most hotels around cybercity, the relative lack of traffic offsets any distance disadvantage in practice

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank JETwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajat_sethi, General Manager at Hilton Garden Inn Gurgaon Baani Square, responded to this reviewResponded April 4, 2013

Dear Guest, at the ouset, we thank you for taking out time to write a review. Entire team at the hotel is indeed glad to hear about the wonderful stay you have had with us and we look forward to welcoming you back at the hotel.

Best Regards,
Rajat Sethi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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