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“Nice but needs improvement”

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Vivanta by Taj - Gurgaon, NCR
Ranked #6 of 234 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Vadodara
Level 6 Contributor
109 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Nice but needs improvement”
Reviewed July 27, 2013

Stayed for 3N here. Would like to point out few things.
- We had not-so-good experience for dinner at Latitude. No-one turned up for attending once we had finished dinner. We waited for about 30 minutes and left on our own till they caught us for room-no wrt bills ;) Mind you it was NOT crowded at that time, in fact very few guests.
- Phones in my room had no labels on it. So did some guess work, but that didn't help & I couldn't get through room-service.
- Bathtub spilled water in whole bathroom when drained.
- Breakfast could be better in terms of items it offered.
- One thing I don't understand is why water isn't served unless asked for!!
- Please do something about sunlight at Latitude. It is not so pleasing to have breakfast in Delhi-sunshine with AC on.
Other than these, it was pleasant experience in terms of room-quality/cleanliness/service as you would expect for such class of hotel. But... expectations are above-average for such class of hotels.

Room Tip: Upper floors offer better view of city
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sanjay V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Value
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Mumbai
Level 5 Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 14, 2013

I stayed at this hotel for one night, its not too far from the airport so its serves as a good option if you need to get into the city or even Gurgaon or Manesar. The lobby is impressively tall and has a over used grill pattern of a jali everywhere from stones to the uniforms of the service staff. The rooms are very clean and well layed out. majourly wood finish used in many areas, it may get too glossy at times... but its a fairly new hotel and i think they are doing a good job. The staff is very helpful and courteous keeping up with the brand imagery. The Jiva spa is also a good option to try after a long day at work. Very clean and the staff do know their jobs well, though i went in without any prior appointment they were quick to give me the service. The hotel location is also aptly close from the metro station. The breakfast in the hotel was very good, though the spread is very decent. I was impressed by the South Indian food served with yummy sambhar (including the authentic way of making it with drumsticks). Overall i think its a good stay option for a buisness traveller.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paymach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajit P, General Manager at Vivanta by Taj - Gurgaon, NCR, responded to this review, August 5, 2013
Dear Guest,

Thank you for your time to intimate us about your positive experiences at the hotel. I have conveyed your kind words of commendation to the hotel team, particularly to the Jiva Spa and to the Team at Latitude (our All Day Diner).

I shall look forward to welcoming you back to your home in Gurgaon, at Vivanta by Taj, when you visit next.

In the interim, I certainly do hope that you will recommend this hotel to your friends and colleagues who wish to visit Gurgaon.

Best regards.

Ajit Pavithran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Level 4 Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 13, 2013

I am rating this hotel "Average" only for the quality of their breakfast and skyhigh prices for in-room dining. I stayed with my wife for two nights on business/personal trip. The room is very good and modern and the room service/facilities were high class. The check in process and hospitality were very good and no complaints about them. Where this hotel sucks is their prices for in-room dining and the quality of their breakfast.

The prices of their items were so high that I could not look at the rate card more than once. The set meal in this property is almost double than their property in Pune (which itself I thought, was high). Th breakfast looks truly "complimentary" with the quality of items well below par. It does not speak well of Taj standards that we are used to. The hotel has to act fast in setting this right if not, there are many other choices in the same area for the travelers.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Govindarajan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajit P, General Manager at Vivanta by Taj - Gurgaon, NCR, responded to this review, July 30, 2013
Dear Guest,

Thank you for your candid feedback regarding your recent stay at Vivanta By Taj, Gurgaon. Your observations on the breakfast spread at the Hotel All Day Diner, in particular, has been seriously viewed and addressed by me and the Kitchen Team.

We have since, purely on the basis of your feedback, once again reviewed and enhanced our breakfast spread. The Hotel's buffet breakfast now boasts over three "at-site action stations", preparing a number of a la minute breakfast orders - ranging from Indian Breakfast to Egg Preparations and Western Breakfast to Asian Specialities. Besides, this we have hot and cold buffet stations that display several dozens of varieties of produce. Ofcourse, for those guests less inclined towards heading to the buffet, the Restaurant has a separate Breakfast A La Carte Menu on offer as well.

It is indeed regrettable that you found our menu prices to be prohibitive. Just so you may be aware, our menu rates are infact most competitively priced for a modern and contemporary Luxury Hotel in Gurgaon and most attractively price-positioned as compared to the city's other Hotels.

Nonetheless, I do look forward to your future visits to this Hotel and trust that you will find the positive change you seek, when you are here next.

Please feel free to contact me for any assistance you may require, in the interim.

Thank you.

Best regards.

Ajit Pavithran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 11, 2013

We stayed two nights. Two adults and two kids and our seven years old dog Zico. We got superior service, the food was very good and we loved the services provided to our dog. Will more than recommend this fine hotel to all families bringing a dog.
Will like to stay again. Adam and family plus Zico....

Stayed July 2013, traveled with family
Helpful?
Thank AdamSvendsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajit P, General Manager at Vivanta by Taj - Gurgaon, NCR, responded to this review, July 30, 2013
Dear Guest,

Thank you very much for your 'real time' feedback of the Hotel and its services, during your recent stay at Vivanta By Taj, Gurgaon. I am delighted to know that your family and you, along with your beloved Zico had a most wonderful time at the hotel - particularly after being jet lagged!

Just so you may be aware, Vivanta Hotels & Resorts are amongst few Hotel brands in India that have a full-fledged and well thought through Pet Policy. We understand fully well the love you have for your pets, and therefore, our well trained employees leave no stone unturned to ensure that your pet enjoys the Hotel experience as much as you do.

I do hope you have settled well with the relocation. All of us at the Hotel shall look forward to your future visit, when you intend to use any of the facilities of the Hotel; including our two restaurants and bar!

Please do feel free to contact me when you intend to visit the hotel next.

Thank you.

Best regards.

Ajit Pavithran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 10, 2013

One of the finest Vivanta hotel across the country. Great food and beverage (Tease-A high energy bar) and Thai Pavilion rocks!!! unique motifs as offerings to its guests, Kingdom of Dreams behind the scenes is a must watch, Yellow line menu-A culinary journey from Old Delhi to Gurgaon.

Stayed July 2013
Helpful?
Thank rajatkumar001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajit P, General Manager at Vivanta by Taj - Gurgaon, NCR, responded to this review, July 30, 2013
Dear Guest,

Thank you very much for your wonderful feedback and high praise for the hotel. We are indeed flattered and delighted we could offer you an experience worthy of such appreciation.

I have also conveyed your words of commendation to the Hotel Team. During your future visits, should you personally wish to experience any or all of our 'motifs', we would be happy to explain and guide you through them. An unforgettable experience is guaranteed!

Please feel free to contact me when you intend to visit the hotel next and we shall look forward to creating more such memorable experiences for you.

Thank you.

Best regards.

Ajit Pavithran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 3, 2013 via mobile

Good location. Loved the ecofriendly building concept.
Rooms are well equipped and airy. But have to mention about thief food. We simply loved the tai chicken and taxali fish. One to die for. Overall memorable short stay

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kpsingh199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajit P, General Manager at Vivanta by Taj - Gurgaon, NCR, responded to this review, July 5, 2013
Dear Guest,

Thank you very much indeed for your kind words of praise and encouragement for the hotel, and particularly towards its design and about the quality of our food.

I have already conveyed your words of commendation to the Hotel Team and they are thrilled to hear your feedback.

Please feel free to contact me when you intend to visit the hotel next and we shall look forward to creating more such memorable experiences for you.

Thank you.

Best regards.

Ajit Pavithran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
Reviewed May 26, 2013

This was my second visit to latitude, and a very pleasat surprise too!
I had visited latitude around 6 days back and was of the opinion that food and service were above average.
My second visit confirmed that food quality has improved remarkabely in the past week.
We ordered from the menu and the chef left no stone unturned to please us
The chicken salad, the biryani and the gulab jamuns were outstanding.
Great hotel, great service and absolutely smashing food!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank h0spitalitys0luti0ns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajit P, General Manager at Vivanta by Taj - Gurgaon, NCR, responded to this review, June 4, 2013
Dear Guest,

Thank you so very much for taking the time and giving us your valuable feedback on the food and service at Latitude - the All Day Diner at Vivanta By Taj, Gurgaon. As also, for the rest of the hotel and its service.

Indeed, we have taken feedback such as the one that you earlier mentioned, and similar constructive comments to seriously introspect our offerings to our guests.

I am glad and delighted that you noticed the positive difference in the restaurant and the improvements we have made as we evolved from the opening of our hotel to transitioning into a completely operational one!

Just so you may be aware, the introduction of a new Executive Chef in the Kitchen Brigade has also led to vast innovative and authentic interventions in the restaurant buffet spread (over breakfast and lunch) as well as in our a la carte servings.

I invite you to please let us know when you intend to visit the hotel next and we shall be happy to cook you a customised meal to your personal liking! Looking forward to making your next visit at Vivanta By Taj, Gurgaon an even more memorable and exciting one than your last visit.

Best regards.

Ajit Pavithran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vivanta by Taj - Gurgaon, NCR

Property: Vivanta by Taj - Gurgaon, NCR
Address: Sector 44 Ncr, Gurugram (Gurgaon) 122004, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 234 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Vivanta by Taj - Gurgaon, NCR 5*
Number of rooms: 208
Official Description (provided by the hotel):
Standing tall in the heart of the millennium city, Vivanta by Taj - Gurgaon, NCR is not just a Metro Marvel, but also the 100th hotel of 'The Taj Group of Hotels'. The hotel epitomizes the next generation of cutting edge hospitality with an experience that inspires your senses, redefines the usual and serves up the ordinary with a twist. An ode to the Millennium City and avant-garde in design the hotel offers vibrant bursts of surprises like the iconic Thai Pavilion presenting the best of Siam on a plate, the expansive all day diner - Latitude and the high energy Tease bar. Don't miss out on the hotel's stylized accommodation with high business efficiencies, a work and play 'Rhythm' lounge, large and versatile banquet spaces, an energizing Jiva Spa and unique Vivanta Motifs which showcase an alternative life. Our robust hotel is located within a convenient 19 km from the airport (25 mins) or walking distance from the Huda City Centre Metro Station, 5 minutes way from Kingdom of Dreams and 10 minutes away from the nearest Shopping Malls on MG Road. If you enjoy golf but have a busy schedule then we can also help you tee off in style at a 16 acres lush green golf club within a 6.8 kms pit stop. Stay with us to keep exploring! ... more   less 
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