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“5 days stay at Citrus Hotel Gurgaon”

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Citrus Hotel Gurgaon Central
Ranked #48 of 238 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed January 31, 2014

This hotel is apt for any business trips. The service is too good and the staffs are very courteous too. Another attraction for this place is their food. The food tastes really good. There may be a delay with service at the restaurant. So If you are staying there I would suggest place the order at least 20 mins prior and then be available at the restaurant.

  • Stayed: January 2014, traveled on business
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1  Thank rajeshapr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debajyoti S, General Manager at Citrus Hotel Gurgaon Central, responded to this reviewResponded February 1, 2014

Dear Guest,

Thank you so much for appreciating our services and food. We have taken a note for the timely service delivery which was slow according to you and have taken corrective steps to ensure speedy service.

We appreciate your time and looking forward to seeing you again.

Warm Regards,
Debajyoti Sanyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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170 - 176 of 215 reviews

Reviewed January 24, 2014

Went for a business trip to Gurgaon and this place was very conveniently located closed to the work place.Comfortable hotel in a convenient location, right.The buffet breakfast was very good, and attentive service.The rooms are good and well maintained, Housekeeping staffs are well trained. Very good value hotel with very good service.

  • Stayed: December 2013, traveled on business
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1  Thank azamjosef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debajyoti S, General Manager at Citrus Hotel Gurgaon Central, responded to this reviewResponded January 30, 2014

Dear Guest,

Thank you so much for appreciating our hotel and services. We will certainly strive harder to make it even better than now.

We look forward to welcoming you back.

Warm Regards,
Debajyoti

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2014 via mobile

This hotel I had mixed feelings:

Positives: centrally located, clean, compact, prompt staff, very attentive and effective service.
Breakfast was very good for me because I am a cornflakes person but otherwise also good.
Bed was very comfortable.

Negatives: My shower had issues and they couldn't fix for 2 days and then changed my room on the last date.
Bathroom mixer had serious issues- either very cold or very hot water.
Rear rooms open into a pathetic view (into an adjacent building with ugly looking AC units) but they have separate beds only in rear rooms. I think hotel should consider doing something about this.

Stayed: January 2014, traveled on business
Thank RahulTikoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debajyoti S, General Manager at Citrus Hotel Gurgaon Central, responded to this reviewResponded January 22, 2014

Dear Guest,

Thank you for giving us the time and sharing your feedback and most importantly the areas of improvement. We appreciate your gesture and have already worked on your improvement points which you did mention to us and have been rectified. Hope that on your next stay you will enjoy even more.

Looking forward to seeing you again.

Warm Regards,
Debajyoti

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Reviewed January 11, 2014

I stayed there on the month of October. I had a excellent stay. Rooms are super clean. The skylite food is good. Staffs are very help full. Specially Subrta, the manager with the smiling face, help me with the road and directions. I stayed Pune and Kerela citrus also, but this is much better then those. Next time I will come with my family.

  • Stayed: October 2013, traveled on business
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1  Thank anwar_md777777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debajyoti S, General Manager at Citrus Hotel Gurgaon Central, responded to this reviewResponded January 22, 2014

Dear Guest,

Thank you so much for your appreciation and gives us immense pleasure that you enjoyed our hospitality and appreciated Subrata's enthusiasm and smile. However, I have conveyed your feedback to him and has brightened his day. He has conveyed his "Thank You" to you and we all expect to see you soon with your family with us.

Have a wonderful year ahead.

Warm Regards,
Debajyoti

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Reviewed January 10, 2014

Really had a great stay.... Food, service was very good... Swimming pool could have been made a bit bigger... Overall excellent value for money... Great garden area... Super breakfast and jaw dropping buffet dinner deals.... Must stay

  • Stayed: October 2013
    • Value
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Thank rishipdoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debajyoti S, General Manager at Citrus Hotel Gurgaon Central, responded to this reviewResponded January 22, 2014

Dear Guest,

Thank you so much for your appreciation and we will like to see you soon with us.

Warm Regards,
Debajyoti

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

This is an excellent hotel.

I will start with the negatives. The service happens on its pace, but once you know it and adjust (like order food 30 mts in advance, remind them a bit), things are just fine. There also seems to be some issue with transport as the cars are few. The AC in some rooms behaves weird. I wasn't able to get to 32 degrees during winters.

Despite all this, there are a lot of positives.
1. Rooms are clean and well-furnished. The mini-bar is priced economically. While toiletries are not pre-furnished but one call, gets them done (standard at many hotels).
2. The breakfast is nice and well organized.
3. The staff went beyond the set menu since I was staying for 15 days as part of the MAPAI plan.
4. The evening dinner at top floor (Skylit) was very nice again.
5. The front staff especially Ashima is a delight. The food service is personalized.
5. The hotel is located perfectly. Just right between Crowne Plaza and HUDA Metro station (5 mt walk to both), and with StarBucks nearby, you can't ask for more.
6. There is a lawn on one side of the hotel and the lobby opens to it. Just perfect setting to jog or walk in the right weather.

I'd recommend staying for long or short stays whole heatedly.

Room Tip: Choose 1st floor but away from stairs or choose 5th floor if you want smoking.
See more room tips
  • Stayed: December 2013, traveled on business
    • Value
    • Location
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    • Service
Thank vikramadhiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debajyoti S, General Manager at Citrus Hotel Gurgaon Central, responded to this reviewResponded January 8, 2014

Dear Guest,

Thank you so much for penning down your feedback and we appreciate your gesture. We have taken a note of our areas of improvement and we will certainly improve. It is a great feeling for us when we are appreciated for our employees and the services we provide. I have personally appreciated Ashima on your behalf and was thrilled to hear it. She has conveyed her thank you to you and has certainly brightened her day.

We look forward to welcoming you back and see you soon with us.

Warm Regards,
Debajyoti Sanyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

Purpose of visit: Day long corporate workshop

What's wrong here: Almost everything !!!

Basic Look & Feel: The moment you enter this hotel, you realize that it is a 'Low Quality Budget Business Hotel'. The reception and the bar area at the entrance present a below par look and feel. The corridors (specially basement) are too packed, ceilings are lower than normal thus giving a sense of Claustrophobia.

Faulty infrastructure: Imagine a company's director waiting for the projector to work for nearly 45 minutes. Well that's what we experienced here. To add to it, when the AC was turned on, it let off foam/ dirt/ etc. across the hall on all participants. Also the room temperature was either too cold or the AC was turned off completely leading to suffocation.

Complete mismanagement by staff: There was too much interference by the staff during our session. Every 10-15 minutes some hotel employee would either peep in or walk in (for reasons best known to them).
Despite a pre decided schedule for breaks & informing at least 45 minutes before our scheduled breaks, there were huge delays, shortages and substandard products being served.
For the first time in a workshop we found that post the lunch break none of the table regulars (mineral water, mouth fresheners) had been refilled. It was only after our reminder that a staff came in with all replacements.

Food: This indeed was the final nail in the block. Despite coming out a little late for lunch (our session being delayed by all the drama around the projector), we waited another 20 odd minutes before the complete meal was served. Most of the food had absolutely no character. The pudding served as a dessert was actually nothing more than a thick omelette with sugar. In my very first bite egg shells were evident and I decided not to continue with it any further.

All in all, this hotel is not worth considering.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank nilabhkumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debajyoti S, General Manager at Citrus Hotel Gurgaon Central, responded to this reviewResponded January 3, 2014

Dear Guest,

First of all we appreciate your time and effort for writing this feedback and ensuring that we need to improve our food and services. I am extremely shocked to know this and chalking out a training plan so that we can meet our expectations of our valued guests.

I apologize on my team's behalf and will ensure to improve our services and meet your expectations. We will certainly do it. Having said this I am not committing on the infrastructural changes of the hotel and will keep in mind when we do our renovations in future.

Thank you once again for bringing to our notice.

Warm Regards,
Debajyoti

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citrus Hotel Gurgaon Central

Address: 285 - 286, Millennium City Centre | Sector-29, Gurugram (Gurgaon) 122001, India
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 238 Hotels in Gurugram (Gurgaon)
Price Range: $56 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Citrus Hotel Gurgaon Central 3.5*
Number of rooms: 46
Official Description (provided by the hotel):
Located in the Millennium City Center of Gurgaon (Sector 29) and close to the expressway (NH 8), this bright and fresh hotel is in close proximity to Signature towers, Unitech Trade Center & Unitech Business Park. The hotel offers 46 spacious rooms and suites, multi-cuisine restaurants, bar, conference rooms, business center and fitness center. ... more   less 
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