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“The service”
Review of Trident, Gurgaon

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Trident, Gurgaon
Ranked #2 of 233 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The service”
Reviewed September 12, 2013

As you can see from the pictures the hotel is stunning and I can attest that the restaurants and other facilities are fantastic but the real reason why i have rated this hotel 5 stars is the staff. Never have I encountered staff so friendly and willing to help. The main example that I can give of this is the housekeeper replacing my empty toothpaste with the same brand without any prompting from me. A little thing but an extremely nice and reassuring gesture. The hotel feels like an oasis in the occasionally chaotic surroundings of Gurgaon. Overall highly recommended.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank energyconsultivo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this review, September 14, 2013
Dear Guest,

Thank you so much for your appreciative comments.

The hotel as you have noticed is built to be an oasis amidst the hustle and bustle of the city thus providing a perfect refuge to all business as well as leisure travellers.

I am delighted to note that the ambience and service were to your immense liking.

Your feedback has been shared with the team and we look forward to welcoming you back in the not so distant future.


Warm regards

Nitesh Gandhi

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,154 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (251)
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Shanghai
Level Contributor
96 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 8, 2013

This hotel is absolutely gorgeous! The entire premises is like entering a palace. The place is luxurious with very friendly staff. They have a 24 hour fitness center, a spa that is open until around midnight, a pool that is quiet and warm. Breakfast is included in the room price and it is a full buffet breakfast. The water all over the hotel gives a feeling of peace and tranquility. The large arched architecture and white marble floors are elegant.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShelleyM96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this review, September 11, 2013
Dear Guest,

Thank you for such a wonderful feedback.

It gives me immense pleasure to note that the hotel and its services exceeded your expectations.

Your positive sentiments have been shared with the team. I am sure this will go a long way to motivate them further to keep up the high levels of guest services.

The team and I look forward to welcoming you back to the Trident family.

Warm Regards

Nitesh Gandhi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 4, 2013

Most of the luxury hotels caters to Foreigners taste..ATTITHI DEVO BHAVO..But r Indians not travelling..that's the wrong calculation with Trident too..I was shocked to be served with raw onion slice(when onions in markets are expensive) alongwith my JAIN MEALS.
TV CHANNELS..No respect to Indians except few ones.
Food ..need to have pure VEG restaurants.. this is out of mind..they have forgotten people also like to eat eggless

If u do not have any reservations mentioned above..enjoy the stay at Trident...iT Is one of the best properties in GURGAON

Cheers

Room Tip: u need to bargain to get a good room with a view
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 254aryan2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this review, September 9, 2013
Dear Guest,

Trust you are well. It was a pleasure speaking with you. I thank you for taking the time to share your feedback.

We have made a special note about your feedback on the in-room dining menu. The team has been trained for being more sensitive at guest preferences.

We have a customised ‘Jain’ menu for all our guests as per the requirement.

Please be assured that your feedback on the elevators and the same has been addressed to the team.

Please do let me know as and when you plan to travel to Gurgaon and I would be pleased to look after all aspects of your stay personally.

It is feedback from esteemed guests like you which assist us to review our systems and procedures in striving for a great experience.

I look forward to hearing from you.

Warm regards

Nitesh Gandhi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 4, 2013

Stayed here on a business trip. Was very impressed with the service and the prompt check in/out. The room although a little small was very well kept. Had an excellent breakfast. They Had a very big spread. Overall a great experience. Will definitely stay here if I visit Gurgaon again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank devv_nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this review, September 5, 2013
Dear Guest,

I am delighted to note that the hotel and its services exceeded your expectations.

It is through delighted guests that a hotel gains its true recognition.

Your positive sentiments have been communicated to the team.

The Trident team looks forward to welcoming you back in the not so distant future.

Warm regards

Nitesh Gandhi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 4, 2013

Trident, part of the Oberoi group has an outstanding service culture. It is in great evidence at the Gurgaon Trident. The property is very well laid out, although walking to the rooms through non airconditioned corridors in the Delhi summer can be painful - once inside the room or in the lobby - the hotel is at its best.

Room Tip: Ask for a room close to the pool
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 777casper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this review, September 5, 2013
Dear Guest,

I am glad to know that you appreciate the architecture and design of the hotel.

We have made a note of your feedback as shared by you on Trip Advisor.
I personally acknowledge your comment on the corridors that was not to your satisfaction and sincerely apologise for the inconvenience caused to you. Please be assured that guest feedback and service is of paramount importance to us.

May I request you to please write to me directly at nitesh.gandhi@tridenthotels.com and I will be happy to look after all aspects of your stay personally.

Warm regards

Nitesh Gandhi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
2 reviews
Reviewed September 4, 2013

Stayed here multiple times as well as at other 5 star hotels in area, hotel is beautiful, food is great and salon/spa is excellent. Staff even had a room ready for me to freshen up when I stopped back in to get luggage after checking out that morning.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TardyMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this review, September 6, 2013
Dear Guest,

Thank you for taking time and posting your review on Trip Advisor.

I am delighted to note that the rooms, food and staff were to your great liking.

The team and I look forward to welcoming you back assuring you of the best of our services and facilities.

Warm regards

Nitesh Gandhi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Potton, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 2, 2013

We had one night here before we started on a week of travel and business. We arrived around 7 pm after a long drive and the water gardens, open airy reception and staff were very welcoming. On check in the manager gave us an upgrade to a suite which was fantastic as we had a separate lounge and bedroom, desk, view over the stunning central water feature, large bath room and a second toilet! As it was our 20th wedding anniversary we received complimentary chilled champagne and a cake!
We ate in the hotel restaurant which was fantastic and the hotel at night is wonderful with the water features, cascades and flaming torches!

Room Tip: Our room over looked the central water feature at ground level - lovely.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank monkeyswing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this review, September 3, 2013
Dear Guest,

Thank you so much for your appreciative comments.

The hotel as you have noticed is built to be an oasis amidst the hustle and bustle of the city thus providing a perfect refuge to all business as well as leisure travellers.

I am delighted to note that the ambience and service were to your immense liking.

Your feedback has been shared with the team and we look forward to welcoming you back in the not so distant future.


Warm regards

Nitesh Gandhi

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trident, Gurgaon

Property: Trident, Gurgaon
Address: 443 Udyog Vihar, Gurugram (Gurgaon) 122016, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Gurugram (Gurgaon)
#2 Luxury Hotel in Gurugram (Gurgaon)
#2 Spa Hotel in Gurugram (Gurgaon)
#2 Romantic Hotel in Gurugram (Gurgaon)
#2 Family Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Trident, Gurgaon 5*
Number of rooms: 136
Official Description (provided by the hotel):
The award winning Trident, Gurgaon, is set amongst 7 acres of landscaped gardens, walkways, courtyards, reflection pools and fountains. The hotel is located in the central business district of Gurgaon, a part of the New Delhi National Capital Region. Its resort like ambience includes 136 rooms and suites. Trident, Gurgaon has been voted 'Asia's Leading Hotel' at the World Travel Awards, 2013. Trident, Gurgaon has been awarded Traveller's Choice Award by TripAdvisor, 2015. ... more   less 
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Also Known As:
Trident, Gurgaon Hotel Gurgaon
Trident Hotel Gurgaon
Gurgaon Trident Hotel

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