The photoframe showing the 5-star rating from TripAdvisor is tucked away discreetly at the reception area - at that time I wondered whether this hotel really was that good. Well, after staying two nights at this hotel on the last days of May 2013 did confirm it - it is truly an excellent hotel. But I am getting ahead of myself.
I was on business and entering the Trident for checking-in one evening felt like I was entering a resort. The next day, looking at the overall architecture and the ambience and the attempt to infuse the dry and dusty areas of Gurgaon with greenery makes the Trident feel like a resort. Honestly, you don't realise that it's GURGAON - for heaven's sake - which is out there. The Trident may be the poor sibling of the Oberoi, but it puts up a good fight and on occasions, wins it.
At check-in you are accompanied to the room by the staff who explain the overall layout and other features. They also ask you what newspapers you'd like to read in the morning. Now this is a true test of service - I was disappointed with the next-door Oberoi Gurgaon once because they didn't insert the paper I wanted. So would the Trident succeed? Well, you have to read on!
Getting to my room involved walking through a narrow and very long corridor - it is something you cannot get used to easily. It is like walking in a dream sequence. My room was adequately sized and had all the furniture required for the business traveller - including a writing desk and chair and a settee and a round centre table. The ambience is warm and the large windows give you a view of the lawn outside. The bathroom is well appointed too, with the potty placed diagonally - no issue. No shower cubicle - but there is a bathtub. I seriously think about the utility of bathtubs in hotels that are not exactly resorts. Now that we are in the bathroom, might as well tell you about two cribs - one is that if you take a shower with strong jets of water, you can be pretty sure to end up with a swimming pool on the bathroom floor. And the other crib is the ridiculous lack of a jetspray near the potty seat. We are Indians and we are not exactly the world's largest users of toilet paper.
But apart of these two issues, the Trident is really fantastic. The room is comfortable, well maintained and the fit and finish is excellent. The plumbing in the bathroom is brilliant - loved the shower and its settings. The bed is comfortable. It is quiet. And in the morning, there it was, all the newspapers I had asked for hanging out of the door. Good show, Trident! It gets better. The hotel architecture, with faint traces of Islamic architechture is simple but beautiful. And maintenance, cleanliness and fit and finish is top notch. Believe me, I especially looked out for with a keen eye for dusty or mildly dirty corners, but didn't find any. Impeccable. Even the choice of materials used for the hotel is one cut above what you'd expect.
The breakfast spread is pretty good and there is an excellent choice. One of the lady chefs there I met on both days of my stay asked for my opinion of the food and was attentive enough to understand my comments on one or two of the items kept there. And she knew my name as well! The service of the staff is genuine, and it goes right down to the security man, who left his post to help me with my luggage when I was checking out. Really, the Trident has many things going for it, but I think the genuine service attitude of the staff is the greatest aspect - many fancy and ridiculously expensive hotels I have stayed abroad could send their staff here for some much-needed coaching.
Overall I am very impressed with the Trident Gurgaon, and yes, it deserves that rating.
- Official Description (provided by the hotel):
- The award winning Trident, Gurgaon, is set amongst 7 acres of landscaped gardens, walkways, courtyards, reflection pools and fountains. The hotel is located in the central business district of Gurgaon, a part of the New Delhi National Capital Region. Its resort like ambience includes 136 rooms and suites. Trident, Gurgaon has been voted 'Asia's Leading Hotel' at the World Travel Awards, 2013. Trident, Gurgaon has been awarded Traveller's Choice Award by TripAdvisor, 2015. ... more less
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- Also Known As:
- Trident, Gurgaon Hotel Gurgaon
- Trident Hotel Gurgaon
- Gurgaon Trident Hotel