Overall, one of the worst hotels we stayed at in India. I don't know where to begin...
1. It took us 40 minutes to check-in. We booked on Agoda and had the confirmation email in hand. The staff couldn't find our reservation and our room was not ready. Finally, after waiting almost 40 minutes with our bags, we were escorted to the room.
2. After 10 minutes of settling into the room, it appeared that the room was double-booked when another guest came knocking claiming we were in their room.
3. We checked out the next day. It took 45 minutes. Unbelievable! After 20 minutes, we asked if the bill was ready. The counter staff said they were getting our room bill together. After 30 minutes they asked what room we were staying in for the 4th time. We then only had 1.5 hours until our flight departs.
4. We asked the hotel to get us a taxi. Apparently they can't just call a taxi off the street. Instead they called their own private car company. We were shocked by the car that picked us up. The car was a beaten up, 10 year old Hyundai with spider webs in the back seat. The driver drove like a psycho and was apparently illegal. We got pulled over after the toll booth and the police confiscated his drivers license. He seemed disgruntled so he didn't help with unloading the bags and just sped off.
Even though the rooms are new and clean, the service was so terrible that we completely regret booking this hotel. The 2 stars we give is for the delicious lamb burger. If you are reading this review, I strongly suggest you go for the many other alternative hotels in the area.
- Official Description (provided by the hotel):
- The Pllazio's unique location ensures that you are always close to the booming City Centre business District and walking distance from the main Metro Station of Gurgaon a part of the New Delhi National Capital Region. While the hotel is ideal for a business traveller, it is equally so for leisure travel. ... more less
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