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DoubleTree by Hilton Gurgaon-New Delhi NCR
Ranked #8 of 237 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed February 22, 2014

I received a warm welcome and a very nice stay. The staff was extremely helpful. My room was quiet and very comfortable. The restaurants were good. Coffee and tea in the food store really made my day. The office drops were dependable. Overall, first rate.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Cynthia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this reviewResponded February 26, 2014

Dear Cynthia J,

The pleasure was ours to welcome you to DoubleTree by Hilton Gurgaon-New Delhi-NCR, thank you for posting your review on Tripadvisor. We are pleased that you enjoyed your stay and are impressed with our rooms, food quality and service.

Thank you once again for your feedback and we look forward to being of service to you again when you next return to Gurgaon.

Yours sincerely,
Monisha Dewan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,061)
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840 - 846 of 1,062 reviews

Reviewed February 21, 2014

Nothing bad to say about this hotel. It is a solid hotel with a great breakfast buffet, state of the art gym and decently-sized rooms. The guest area is well appointed with nice furnishings and well maintained. The hotel is clearly a business hotel and it caters to its clientel. Tons of people attending meetings or conventions and a decidedly Western flair. Lots of English spoken by the guests and overheard in public spaces.

Of particular note is a very good fitness center with state of the art equipment and a staff to assist with machines. The pool was closed while I was there for repair but it appeared to be pleasant and outdoors.

The only negative I can sight was the decibel level of music coming from the bar. In the evening it was LOUD and made it practically impossible to carry on a conversation. It seemed a bit desperate and trying to hard to be a "spot" and frankly it was a turn off. We stopped in one evening planning on a drink and appetizers to take the place of a full meal but quickly exited due to the noise and left the property for dinner and drinks off site.

If you want to be in Delhi, then this hotel is not for you. It is located in a suburb and about 45 minutes to an hour (depending on traffic) from the airport. If you are visiting Gurgaon then this should be fine.

Stayed: February 2014, traveled as a couple
Thank chictraavel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this reviewResponded February 26, 2014

Dear chictraavel,

Thank you for taking the time to post your review of DoubleTree by Hilton Gurgaon New Delhi NCR. I am delighted that you felt well-taken care of by my team and that you found our fitness center and breakfast spread to be excellent.

Your points regarding the music in Spiritual have been shared for review and action by my Food and Beverage team. Whilst we do our best to offer relaxed and enjoyable experiences through our daily music theme nights, we agree that the volume and choice of music plays an integral part in those experiences. Your feedback helps us to focus on what is important for our guests and we thank you for that.

My team and I are nevertheless pleased that your overall experience with us was positive. Your continued patronage is valuable to us and we look forward to extending our warm hospitality to you again when you next return to Gurgaon.

Yours sincerely,
Monisha Dewan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014

My job requires me to travel for most part of the year. Since my first stay at DoubleTree 6 months back, I have never once thought of any other hotel. The hospitality, room service, cleanliness, everything is top notch. But, its the food that makes me come here again and again.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Shikhar K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this reviewResponded February 26, 2014

Dear Shikhar K,

Thank you for sharing your positive experience with us on Tripadvisor. The pleasure was all ours to welcome you and ensure that you felt at home with us during your stays over the last 6 months.
We appreciate all your positive feedback on our services, cleanliness and food & beverages offerings.
We look forward to welcoming you back on your next trip to Gurgaon.

Yours sincerely,
Monisha Dewan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2014

Location: Awful !! Its tucked away in some corner of Gurgaon, sector 56 - a predominantly residential area. However, there's development happening beyond and soon this could be the city center (maybe in ten years or so?)
The location again - could be its USP - since this is a quite neighborhood with not much traffic, although the hotel is bang on an arterial road.
The property is new - and quite well maintained - and it shines!! The rooms are extremely cozy and comfortable. I visited during the winters and would have appreciated room heating without requesting. However - the technicians came and did the needful asap
Food - is not the best... but not bad either. I ordered a thai cuisine and it was pretty good - in taste and quantity. Breakfast - was quite average in taste.
As a corporate traveler, the hotel cost me around 5k + taxes - which I felt was decent value for money. However - there is another hotel just down the road, quite near the city center that I used to stay in for 3k + taxes + a discount on F&B (corporate)! So I guess - this place wasn't that much of a value for money!

  • Stayed: January 2014, traveled on business
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Thank Gaurishankar I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this reviewResponded February 26, 2014

Dear Gaurishankar I,

Thank you for sharing your insights from your recent stay with us, we very much appreciate your feedback.

Whilst I am glad that our thai cuisine and comfortable rooms highlighted your experience, I am sorry that there were aspects of the hotel that did not meet with your expectations. My team are taking your comments regarding our breakfast buffet into account when they conduct their next food review and quality check.

WIth regards to the location I would like to hghlight that we are located in a prestigious district in the city within close proximity of some Fortune 500 companies, making it convenient for our business guests. We are also close to the exciting entertainment centre of Kingdom of Dreams, as well as shopping malls, restaurants and cinemas. Complimentary shuttle services are provided for our guests during operating hours. Gurgaon city centre is 15 minutes from the hotel by car.

It was a pleasure having you with us and we look forward to having you with us again soon.


Yours sincerely,
Monisha Dewan
General Manager

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Reviewed February 17, 2014

Great reception, warm cookie, helpful team, good rooms, great feeling, need to get more TV channels like Star world premier HD. The Hotel is on a great location and has good access. The breakfast experience was great, good range of cereal and eggs. Loved the fresh Dosa. The grilled fish for lunch was very sumptious and superbly cooked

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Sameer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this reviewResponded February 26, 2014

Dear Sameer S,

Thank you for sharing your insights from your recent stay at DoubleTree by Hilton Gurgaon New Delhi NCR. My team and I are delighted that you enjoyed your experience with us and we really appreciate your positive feedback on our Choco chip cookie, breakfast spread, dosa and the grilled fish. We also thank you for your feedback on the TV channels and are taking steps to address this.

We hope to welcome you back when you next return to Gurgaon.

Yours sincerely,
Monisha Dewan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

After staying at other hotels in India I need to let everyone know how wonderful this hotel is. From the beautiful lobby, to the well appointed rooms and, attentive staff this hotel has the end user in mind.

For the business guest the 12th floor conference rooms and suite is a perfect area to do work or meet. The staff was very gracious and, I was escorted to the Spa area for my massage by a staff member in the executive conference area. The restraurant offers Asian, Indian and North American food. The bar and the great patio area with fireplace was the great space to relax with colleagues at the end of the day. Nice job everyone!

  • Stayed: February 2014, traveled on business
    • Value
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    • Sleep Quality
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Thank Cheri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this reviewResponded February 26, 2014

Dear Cheri M,
It is such a pleasure to know that your stay with us was comfortable and a delightful experience. We are pleased to know that you are impressed with our 12th floor Executive floor and Lounge facilities. Our team appreciates your positive feedback for commending them for their attentive service, on which they continually work hard to deliver everyday.

Thank you once again for your feedback and we look forward to being of service to you again when you next return to Gurgaon.

Yours sincerely,
Monisha Dewan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2014

Nice experience! Stayed for 2 nights on business visit. Rooms were good, clean and had a cosy feeling. The included Wi-Fi was extremely slow. Staff were friendly and helpful. Welcome "cookie" was unprecedented - felt nice, though. The Buffet breakfast spread was limited but the quality of the available items were good. The coffee served at breakfast was excellent. Rooms were quite enough for a good night's sleep.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nilshere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this reviewResponded February 13, 2014

Dear Nilshere,

Thank you for your kind review of DoubleTree by Hilton Gurgaon New Delhi NCR. It is wonderful to know that we exceeded your expectations through comfort and service.
We have noted your observation on Wi-fi speed and once again thank you for your feedback and we look forward to being of service to you again when you next return to Gurgaon.

Yours sincerely,
Monisha Dewan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Gurgaon-New Delhi NCR

Address: Golf Course Road, Gurugram (Gurgaon) 122011, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 237 Hotels in Gurugram (Gurgaon)
Price Range: $77 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — DoubleTree by Hilton Gurgaon-New Delhi NCR 5*
Number of rooms: 184
Official Description (provided by the hotel):
The DoubleTree by Hilton Gurgaon - New Delhi NCR is a five star deluxe hotel that is conveniently located on Golf Course Road in Gurgaon-New Delhi NCR. It features the complete range of facilities and services for business and leisure in a refreshingly welcoming ambiance, offering the perfect base for travelers in the region. Our modern, full-service Gurgaon hotel in the National Capital Region of Delhi, India, is 30 minutes from Indira Gandhi International Airport (DEL), and only 10 minutes from HUDA City Centre and IFFCO Chowk Metro stations for easy access to New Delhi. ... more   less 
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