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“Warmth of home”

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DoubleTree by Hilton Gurgaon-New Delhi NCR
Ranked #8 of 234 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Pakistan
Level 6 Contributor
167 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
“Warmth of home”
Reviewed January 25, 2013

A great hotel in every aspect. Stayed there for about 4 days, checked in on a late cold night and was more than delighted to see happy welcoming faces with warm cookies which really touched us. Rooms are really spacious, clean and peaceful with all the basic requirements iron, tea/coffee maker with free refills everyday, complimentary fruit and water, lcd with over 50 channels downside being that there was no free wifi, which should have been there. Although there was complimentary internet in the business center where you could also get complimentary printouts of tickets etc. Otherwise the wifi was ridiculously expensive one hour for INR 200 plus taxes. Apart from the wifi thing there hotel is just perfect. The breakfast buffet was awesome providing an amazing range of indian and all sorts of food which was really tasty. The best thing was the smiling staff at your service at all times, greeting you everywhere they see you. The location is a bit away from New Delhi but airport is close by in addition there are some good malls also like ambiance where you can shop.

  • Stayed January 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Salaaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this review, January 27, 2013
Dear Salaaar,

Thank you for sharing your recent experience DoubleTree by Hilton Gurgaon-New Delhi-NCR, it was our pleasure to be your home during your four days with us.

It is very encouraging to learn that our warm hospitality and breakfast buffet spread highlighted your stay experience. With regards to internet, we understand the importance of this service to all our guests. Thank you for your feedback on this matter, which we will take into consideration when we next review our service price points.

Thank you once again for your review and we look forward to having you with us again, should your travels bring you back to Delhi NCR in the future.

Yours sincerely,
Monisha Dewan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Adelaide
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 23, 2013

Went there for new year bash + night out. Party was not bad (but not great either) specially for a new hotel...Food was great... drinks were so-so.
Bed & pillows were not comfortable a and we could not sleep well. We woke up with stiff necks. Other people we met in breakfast also agreed to the problem.
Wish them well otherwise.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Wildlifeexpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this review, February 4, 2013
Dear Wildlifeexpert,

Thank you for ringing in the new year with us at DoubleTree by Hilton Gurgaon-New Delhi-NCR!

We really appreciate your feedback from your experience with us. Whilst it is good to know that our food quality was good, we are sorry to learn that the beverages and comfort of our beds fell below your expectations. Please rest assured that the team continues to work hard to uphold the high standards of our products and services that all our valued guests deserve.

Once again, thank you for staying with us and we hope to see you again soon.

Yours sincerely,
Monisha Dewan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
usa
Level 5 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 21, 2013

This was a BEAUTIFUL hotel, outside of New Delhi, in Gurgaon. It is not close to anything, and is more for the business traveler. It is set outside of New Delhi, in an area that had big corporations, with apartment building I'm sure the average Indian could never afford. These were housing for those that worked in the huge companies. The hotel itself was beautiful, with beautiful room, several restaurants to choose from, nice bar, et. We were only there for less then a day, since we had to leave for our 3am flight back to the USA. But we did eat in the restaurant right off the lobby, and the food was very tasty and there was a huge variety, though a little pricy. If this was nearer to New Delhi, it would be a great place to stay. However, it is closer to the airport then anything else. We can however recommend this hotel for the short time we stayed there. We wish we could have been closer to New Delhi.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank iloveart53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this review, January 22, 2013
Dear iloveart53,

Thank you for reviewing your recent stay at DoubleTree by Hilton Gurgaon-New Delhi-NCR. It is a pleasure knowing that your brief stay with us left you with a positive impression. We are delighted that you were comfortable during your stay and enjoyed the food at Asia Alive.

Our location is indeed convenient for travellers who may conduct business with any of the nearby Fortune 500 companies, including American Express, GE, Ernst & Young, DELL and Samsung. Our leisure guests would be interested to explore one of India's iconic entertainment and leisure destination of Kingdom of Dreams, which is only 10 minutes away by car or taxi and showcases various visual and performing arts from India and around the world, as well as India's rich heritage of arts, culture and famous cuisine. We are also 10 minutes away from the HUDA City Centre and IFFCO Chowk Metro stations for easy access to New Delhi.

We truly appreciate your kind recommendation and certainly hope that you will stay with us for a little longer in the future. We look forward to delighting you once again with our warm hospitality.

Yours sincerely,
Monisha Dewan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 20, 2013

Spacious rooms, enjoyed the welcome chocolate cookie! Staff is very customer friendly. Beautiful Lobby and had a huge decorated Christmas tree during my visit. The spread at the breakfast can be very tempting to over eat and the staff is very courteous to follow up on your requirements. Rooms are very comfortable. The services at the Bar are excellent and same at the coffee shop. I only felt it is a little away from the business district in Gurgaon. But never the less, i would definitely stay there during my next visit.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RudolphSerrao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this review, January 21, 2013
Dear RudolphSerrao,

It is a pleasure for my team and I to receive your kind review of DoubleTree by Hilton Gurgaon-New Delhi-NCR. We are delighted that you were comfortable and felt well-looked after during your stay.

Thank you for your warm feedback on our guest rooms, your dining experiences and our hospitality. We continually endeavour to deliver the best personalised service and stay experiences for all our guests. It is good to know that you were impressed by these factors and through the little touches, including our wecome chocolate chip cookie!

We look forward to having you with us again soon.

Yours sincerely,
Monisha Dewan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon
Level 4 Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 20, 2013

The property is really excellent and stands out in terms of ambiance, location, convenience and hospitality. I would have given it an Outstanding rating if the food have been even above average. We were there for two days for a business conference and the hospitality and arrangements were superb. The only downside was that the food served was pathetic. None of the dishes served as a part of lunch/dinner lived true to their name itself. The bar is excellent and the snacks were good. They seriously need to have a re look on their culinary skills. I would still recommend this place for stay but not for business meets and conferences just because of their lackluster attitude towards serving good food to mass.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank traveller79Gurgaon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this review, February 1, 2013
Dear traveller79Gurgaon,

Thank you for sharing your experience with DoubleTree by Hilton Gurgaon-New Delhi-NCR, your feedback and insights are very much appreciated.

Whilst we are delighted to receive your compliments on the hotel and our service, I am very sorry to learn that the quality of food served during your business conference affected an otherwise great experience with us. Unfortunately, on this occasion our food quality did not reflect the optimum standards that we continually endeavour to achieve.

I wish to assure you that at all times, my team and I are dedicated to delivering an outstanding Hilton quality experience, from our accommodations and business facilities to our exemplary service and food. Your valuable feedback indeed helps us in our on-going improvements and the relevant departments are taking steps to address this issue.

We are nevertheless very grateful for your positive feedback and recommendation of the hotel. We hope that there will be another opportunity in the future to extend a better business conference experience to you and your business associates. Thank you once again for your review.

Yours sincerely,
Monisha Dewan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Level 5 Contributor
60 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 17, 2013

Very nice hotel for a low price. Rooms were modern and spacious, although I must admit the hallways were extremely musty / smelly. Bar was ultramodern and comfortable. Ate at the Moroccan restaurant right outside the entrance...good food. Only real drawback was how far the hotel is from the rest of Gurgaon. At the end of Golf Course road and a good 30-minutes from the NH8.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank floricuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this review, January 20, 2013
Dear floricuse,

Thank you for sharing your valuable thoughts and insights from you recent stay at DoubleTree by Hilton Gurgaon New Delhi NCR. We are glad that you had a pleasant stay with us.

We really appreciate your kind feedback on our rooms and your positive experiences at Spiritual and Casablanca. Your comments regarding the hallway have been conveyed to the relevant department for prompt action.

With regard to our location, we are a stone's throw away from some Fortune 500 companies, including American Express, GE, Ernst & Young, DELL and Samsung. And just 10 minutes away by car or taxi is one of India's iconic entertainment and leisure destination, Kingdom of Dreams, which showcases various visual and performing arts from India and around the world, as well as India's rich heritage of arts, culture and famous cuisine.

It was a pleasure to be of service to you and we look forward to welcoming you back, should your travels bring you back to Delhi NCR.

Yours sincerely,
Monisha Dewan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mangalore, Karnataka, India
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 16, 2013

I had stayed in this hotel a few months back on an official tour. What touched me was the personal care given to each and every individual. One person was assigned to accompany you to the room and he took all details of your tour. Their traditional trademark of chocolate cookie in the room was simply marvelous.

The staff was courteous and excellent. Rooms was very good and comfortable. Service was very good. We had a small get-to-gether in the bar which had live music going on. Food was good, though the fish fingers ordered could have been better.

The morning breakfast was wonderful with a wonderful spread and personal attendance to all by the courteous staff.

Looking forward to stay again in the hotel for my future travels.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sunil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this review, January 17, 2013
Dear Sunil M,

Thank you for staying with us again, it was our pleasure to welcome you back!

It is truly rewarding for the team to receive your warm feedback on how their level of service touched you, from your arrival and through your stay to your dining experiences and even the little touches, such as the warm chocolate-chip cookie. Indeed, we continually endeavour to deliver the best personalised service to all our valued guests.

We certainly look forward to your next visit and to once again extending our warm hospitality to you. Thank you for your continued patronage.

Yours sincerely,
Monisha Dewan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Gurgaon-New Delhi NCR

Property: DoubleTree by Hilton Gurgaon-New Delhi NCR
Address: Golf Course Road, Gurugram (Gurgaon) 122011, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 234 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $
Hotel Class:5 star — DoubleTree by Hilton Gurgaon-New Delhi NCR 5*
Number of rooms: 184
Official Description (provided by the hotel):
The DoubleTree by Hilton Gurgaon - New Delhi NCR is a five star deluxe hotel that is conveniently located on Golf Course Road in Gurgaon-New Delhi NCR. It features the complete range of facilities and services for business and leisure in a refreshingly welcoming ambiance, offering the perfect base for travelers in the region. Our modern, full-service Gurgaon hotel in the National Capital Region of Delhi, India, is 30 minutes from Indira Gandhi International Airport (DEL), and only 10 minutes from HUDA City Centre and IFFCO Chowk Metro stations for easy access to New Delhi. ... more   less 
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