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DoubleTree by Hilton Gurgaon-New Delhi NCR
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Reviews (1,329)
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All reviewsdouble treethe executive loungegolf course roadbusiness tripexcellent serviceexcellent staychecking outexcellent hotelnew delhispecial thanksrestaurant staffbreakfast spreadspecial mentionroom servicequality of foodfront officetake care
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Reviewed January 20, 2013

The property is really excellent and stands out in terms of ambiance, location, convenience and hospitality. I would have given it an Outstanding rating if the food have been even above average. We were there for two days for a business conference and the hospitality and arrangements were superb. The only downside was that the food served was pathetic. None of the dishes served as a part of lunch/dinner lived true to their name itself. The bar is excellent and the snacks were good. They seriously need to have a re look on their culinary skills. I would still recommend this place for stay but not for business meets and conferences just because of their lackluster attitude towards serving good food to mass.

  • Stayed: January 2013, traveled on business
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3  Thank traveller79Gurgaon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this reviewResponded February 1, 2013

Dear traveller79Gurgaon,

Thank you for sharing your experience with DoubleTree by Hilton Gurgaon-New Delhi-NCR, your feedback and insights are very much appreciated.

Whilst we are delighted to receive your compliments on the hotel and our service, I am very sorry to learn that the quality of food served during your business conference affected an otherwise great experience with us. Unfortunately, on this occasion our food quality did not reflect the optimum standards that we continually endeavour to achieve.

I wish to assure you that at all times, my team and I are dedicated to delivering an outstanding Hilton quality experience, from our accommodations and business facilities to our exemplary service and food. Your valuable feedback indeed helps us in our on-going improvements and the relevant departments are taking steps to address this issue.

We are nevertheless very grateful for your positive feedback and recommendation of the hotel. We hope that there will be another opportunity in the future to extend a better business conference experience to you and your business associates. Thank you once again for your review.

Yours sincerely,
Monisha Dewan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

Very nice hotel for a low price. Rooms were modern and spacious, although I must admit the hallways were extremely musty / smelly. Bar was ultramodern and comfortable. Ate at the Moroccan restaurant right outside the entrance...good food. Only real drawback was how far the hotel is from the rest of Gurgaon. At the end of Golf Course road and a good 30-minutes from the NH8.

  • Stayed: November 2012, traveled on business
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4  Thank floricuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this reviewResponded January 20, 2013

Dear floricuse,

Thank you for sharing your valuable thoughts and insights from you recent stay at DoubleTree by Hilton Gurgaon New Delhi NCR. We are glad that you had a pleasant stay with us.

We really appreciate your kind feedback on our rooms and your positive experiences at Spiritual and Casablanca. Your comments regarding the hallway have been conveyed to the relevant department for prompt action.

With regard to our location, we are a stone's throw away from some Fortune 500 companies, including American Express, GE, Ernst & Young, DELL and Samsung. And just 10 minutes away by car or taxi is one of India's iconic entertainment and leisure destination, Kingdom of Dreams, which showcases various visual and performing arts from India and around the world, as well as India's rich heritage of arts, culture and famous cuisine.

It was a pleasure to be of service to you and we look forward to welcoming you back, should your travels bring you back to Delhi NCR.

Yours sincerely,
Monisha Dewan
General Manager

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Reviewed January 16, 2013

I had stayed in this hotel a few months back on an official tour. What touched me was the personal care given to each and every individual. One person was assigned to accompany you to the room and he took all details of your tour. Their traditional trademark of chocolate cookie in the room was simply marvelous.

The staff was courteous and excellent. Rooms was very good and comfortable. Service was very good. We had a small get-to-gether in the bar which had live music going on. Food was good, though the fish fingers ordered could have been better.

The morning breakfast was wonderful with a wonderful spread and personal attendance to all by the courteous staff.

Looking forward to stay again in the hotel for my future travels.

  • Stayed: July 2012, traveled on business
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2  Thank Sunil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this reviewResponded January 17, 2013

Dear Sunil M,

Thank you for staying with us again, it was our pleasure to welcome you back!

It is truly rewarding for the team to receive your warm feedback on how their level of service touched you, from your arrival and through your stay to your dining experiences and even the little touches, such as the warm chocolate-chip cookie. Indeed, we continually endeavour to deliver the best personalised service to all our valued guests.

We certainly look forward to your next visit and to once again extending our warm hospitality to you. Thank you for your continued patronage.

Yours sincerely,
Monisha Dewan
General Manager

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Reviewed January 16, 2013

Enjoyed the overall stay. Staff was very helpful. Quality of food was good. Could have been better in terms of value for money. Rooms - cleanliness, comfort & hygiene is very good. Breakfast spread can be very tempting to over eat.

  • Stayed: January 2013, traveled on business
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Thank pankajagrita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this reviewResponded January 17, 2013

Dear pankajagrita,

My team and I are delighted that you enjoyed your recent stay at DoubleTree by Hilton Gurgaon New Delhi NCR. It is wonderful to know that you felt well-looked after by the team and that you were happy with the food quality, especially our breakfast buffet.

We really appreciate your feedback and hope to have you stay with us again soon.

Yours sincerely,
Monisha Dewan
General Manager

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Reviewed January 14, 2013

I have visited this property several times especially my Business Guests, who stayed at this Hotel. To the best of my knowledge my guests has no complaints regarding rooms at the Hotel apart from its location which is "in the middle of no-where".

Apart from the SE Asian Cuisine, which is fairly acceptable, The food quality needs improvement.
I realized the salads on the Buffet and their replenishment of Buffet were terrible. We were struggling to get the attention of the Staff. The Desert selection at the Asia was terrible and the F&B prices are much more Higher or equivalent to prices of Hotels of Higher Class and size in Gurgaon.

Would request the Management to revisit previous Management decisions regarding rack/daily rates, F&B Prices considering the class and location of the Hotel and Promote hotel in a manner that guest feels at Home and/or connected to the Staff and Management and should suit not only business but the local walk-in's as this would give a boost to the F&B revenue and word of mouth referrals.

  • Stayed: November 2012, traveled on business
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Thank Savagetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this reviewResponded January 27, 2013

Dear Pg G,

Thank you for your continued patronage of DoubleTree by Hilton Gurgaon-New Delhi-NCR and for choosing us as accommodation for your business guests.

As we endeavour to always deliver the five-star service and experience to all our guests, we truly appreciate receiving your constructive feedback. Whilst we are very pleased that your guests have been satisfied with their stays, the points you have brought up have been shared with the relevant departments for prompt review and necessary corrective action. Food is indeed among the important factors of our guests' stay experiences. The team will ensure that the quality and variety stay true to the high standards expected of an upscale hotel.

Thank you once again for your valuable patronage and feedback, we look forward to continuing being of service to you and your guests.

Yours sincerely,
Monisha Dewan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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