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“Good Hotel - Food can be Better”

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Country Inn & Suites by Carlson - Gurgaon, Udyog Vihar
Ranked #13 of 233 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Chandigarh, India
Level 4 Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good Hotel - Food can be Better”
Reviewed April 29, 2012

When the staff goes about using "Founding Team" tees, you know that some things will not work. However, most of them did. With 3 floor yet to be constructed and a staff that has yet to find its bearings, it was still a good stay. I stayed 3 nights. The breakfast buffet was good but with more drinks and one more Indian dish, it would have been perfect. The Lunch and dinner were routine. The dishes although quite a lot in number were not really great idea during a holiday. The service was mostly good, but sometimes required me to ask twice.

The rooms are fantastic. Room service good. Bathrooms were good too. Housekeeping is good too.

Will I stay here again? Yes. Especially when the new connecting road is constructed.

Room Tip: Choose a higher floor :)
See more room tips
  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vikramadhiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson - Gurgaon, Udyog Vihar, responded to this review, April 30, 2012
Dear Guest,

Greetings from Country Inn & Suites by Carlson, Udyog Vihar!

Thank you for spending your valuable time to share your feedback on Trip Advisor.

We really appreciate your comments as it is always motivating to receive such valuable comments from our guests. Also, your suggestions are highly appreciable and we already have notified our responsible departments to take your suggested points into consideration.

Thank you for recommending us and we look forward to welcome you back for yet another comfortable stay at Country Inn & Suites, Udyog Vihar, Gurgaon.

Regards
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
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Minneapolis
Level 5 Contributor
66 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 19, 2012

I recently returned from a 3 week stay at the Country Inn and Suites and it is definitely not your standard Country Inn and Suites. This is a very clean and modern full service hotel with all the amenities you need for a comfortable stay. The location was great for the office I was working at and very convenient for shopping (Ambience Mall is directly across the highway) and sightseeing.

The lobby is huge and has a large check in area, a comfortable seating area in the center and a nice bar/lounge area. Check in was quick and the staff was very friendly. There is a large amount of security at this hotel--at the gate to enter the property and then to get in you need to have your bags go through an xray machine while you walk through a metal detector and get wanded by a security guard. There is also a guard on each floor of the hotel. I was not sure if I should be worried by the high amount of security or not, but I did feel safe which is the most important.

The rooms are average size but are very well appointed with a nice desk area, small table and chair and a very comfortable bed. The bathroom was also a nice size and the rain style shower was great. There was plenty of storage and closet space for my 3 weeks worth of belongings. The hotel is right next to NH8 and the toll booth and I was nervous about the noise but the rooms were very quiet!

The dining options were great, the complementary breakfast buffet was very nice and features cooked to order eggs, pancakes, waffles and french toast. The service was very attentive and the staff here was very nice as well. They also have one of the largest room service menus I have ever seen, it is available 24hrs and service was very fast.

The pool area was very nice also, even though I saw more birds than people use it. They have four very comfortable lounge chairs which was nice to layout, read a book and relax.

The only minor inconvenience was the wireless internet signal did not work so well but I did have a cord and had no issues. Overall this is a fabulous hotel and I would definitely stay here again the next time I return.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jworm23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson - Gurgaon, Udyog Vihar, responded to this review, April 25, 2012
Dear Guest,

Greetings from Country Inn & Suites By Carlson, Udyog Vihar, Gurgaon!

It is always motivating to receive such valuable comments from our guests. We always endeavor towards delivering a stupendous guest experience. We are also delighted to know that your stay was comfortable and our facilities & services exceeded your expectations.

At Country Inn & Suites By Carlson, we take pride in serving our guests in a personal and intuitive manner as well as recognize their different travel personas and provide them with memorable experiences.

As far as the issue of wireless internet connection is concerned it might have happened due to various electronic interferences at times and due to the same reason we provide LAN Sockets in all our rooms.

Thank you for recommending us and we look forward to welcome you back for many more beautiful memories.

Regards
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 6 Contributor
157 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed April 9, 2012

Stayed for two days last week. The Hotel is located right at the Toll Plaza and if one is coming from Delhi, one has to cross the plaza, not to climb the flyover, rather take 2nd U turn from underneath it and then pass Trident & Oberoi to get to this Hotel. The entry is not exactly smooth since lot many vehicles block the road to the Hotel.
Once I was thru with the security checks (elaborate and unnerving at times), the enrty was check-in was smooth. Got a thried floor room. The staff was all smiling and helpful, specially the front office. All my queries were answered.
The rooms seem to be new though the woodwork looked a bit jeded. However, overall the effect was good as the rooms were comfy. AC was set at the right temp.
The morning breakfast buffet was elaborate and we enjoyed it. The staff was again friendly and one senior member even helped us in getting to the Kingdom of Dreams by providing perfect directions.
The highlight of the stay was the help provided by Krishna, the swimming instructor to my son in learning the basics. Eeven though he did not wet his (Krishna) feet in the pool, yet the instructions that he gave boosted my son's confidence a lot and he could move/swim a few feet on his own, in the water. An achievement for him indeed !
Overall a wonderful stay.
Will defintely stay here again and also recommend it to others too. One caveat. It's good for business people. There was just another family in the hotel during our stay.

Room Tip: Higher floors should be sought.
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rajiv_Phantom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online PR Associate at Country Inn & Suites by Carlson - Gurgaon, Udyog Vihar, responded to this review, April 19, 2012
Dear Guest,

Greetings from Country Inn & Suites, NH 8, Gurgaon

Thank you for taking your precious time to share your experience with other travelers in such an elaborated manner. I am delighted to read that you had a great time at hotel along with your family.

Yes, we do agree that reaching the hotel can be a bit confusing at times for some if one is coming from Delhi’s side but we have tried our best to avoid any kind of confusion by putting the proper direction boards.

Even though our hotel’s location has been praised by many of our guests as it has close proximity to the airport as well the commercial hub of Gurgaon yet we have taken your point for consideration and will try to incorporate more instructions on the opposite side of the road to make it even more easier for our guests.

We would love to see you and your family again.

Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 13, 2012

Definitely needs a better positioning than Country Inns-This isnt an Inn but a great hotel-fantastic VFM and probably the most deluxe of all Country Inns anywhere in the world

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Snehal_Kulshreshtha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 27, 2012

I was visiting Gurgaon for a conference and I stayed at Country Inn. Even though my stay was short i.e. just one night, I still liked the overall setup. Even at night 1 AM, the staff was courteous and quick and getting things done. The room was very comfortable with all modern facilities. I watched TV till 2 AM and slept. Woke up around 7.30 AM and had a good night sleep as the bed was very comfortable. In the morning when I opened the curtains, the bright sun-lit room looked fantastic.

Got ready and had to call the room service only once for getting a comb which was missing from the standard service pack. Rest all looked good. Even the break-fast was sumptuous. Enjoyed my break-fast at their restaurant.

The only thing which was a little painful was that, I couldn't find a cab nearby and I had to go just 1 km away to Ambience island and for that they offered their cab at an exorbitant price. After some negotiation they gave a 33% off. Anyhow, overall things went well.

It's a clean place with nicely done interiors and facilities in the room as well as the hotel are good and the room service is efficient. I would go and stay again if I have to visit Gurgaon again!

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SachinU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 6 Contributor
200 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed February 26, 2012

Arrived Delhi late, being pick up by airport transfer to this hotel. Arrived at the hotel, just do the room service, took half an hour because we choose menu that hard to made.. :)
Bathroom was ok.. bed was big.. the next morning, just open the window and the weather still ..
Breakfast was not too many choices, just ok.. since we had to depart to Mumbai early, don't explore the hotel alot.. just find out the pool was the view from our room and also the highway was out there..

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank InlyF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
66 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed January 16, 2012

its a new modern hotel with typical country inn kind of 4 star-comfortable rooms. Breakfast is decent and the staff attentive. Only 100 rooms are operational right now. It has some teething issues (safe did not work-but fixed promptly, wi fi did not work).
Security is an over kill- 3 guards at lobby entrance and one chap who is unnervingly present on the guest floor at most times. Overall good. Would like to come back again.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saber13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson - Gurgaon, Udyog Vihar

Property: Country Inn & Suites by Carlson - Gurgaon, Udyog Vihar
Address: Adjacent To Plot No 406 | Udyog Vihar Phase III, Gurugram (Gurgaon) 122016, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 233 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Country Inn & Suites by Carlson - Gurgaon, Udyog Vihar 4*
Number of rooms: 104
Official Description (provided by the hotel):
Country Inn and Suites By Carlson, Gurgaon Udyog Vihar is an iconic hotel, superbly located near the New Delhi airport. Its proximity to the large shopping hubs and corporate towers, within 5 kms, makes it a preferred destination for travelers, for business or for leisure. ... more   less 
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