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“There is no praise high enough.”

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The Oberoi, Gurgaon
Ranked #1 of 228 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
New York City, New York
2 reviews
“There is no praise high enough.”
Reviewed October 11, 2013

I recently had the honor of staying at The Oberoi, Gurgaon, for an extended business trip. I arrived after a long direct flight from New York, and immediately felt like a valued VIP; I left feeling like a valued and respected family member.

I have stayed in some of the most exclusive hotels in the world, but I have never had an experience like this one. Every member of the staff was warm and helpful; the physical space is breathtaking and it is maintained to the highest level. The food is wonderful and varied; even the hotel shop is a gem, providing beautiful and often reasonably priced local items.

Service at the Oberoi feels effortless. The staff, from the gentleman who greeted me at the end of my hallway each morning, to the women in the lobby who clasp their hands and greet me as I pass (always by name) to the banquet staff who could turn a room in the blink of an eye, everyone was professional, polite and most of all, genuine. This level of service, which other hotels strive to achieve but never do, seems ingrained in the culture of the Oberoi and the culture of India. It is an enveloping, enchanting, and remarkable experience. And it is never too much, never forced. Elegant. Perfect.

The Spa, open 24 hours a day, is the ideal retreat from business. Personal attention in an understated way, and the treatment rooms all have a private steam shower. I had a wonderful hot lava shell massage as well as other treatments.

The Oberoi quietly spoils you for any other hotel. And it is genuinely an honor to have stayed there.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at The Oberoi, Gurgaon, responded to this review, October 13, 2013
Dear Guest

The honor was entirely ours !

We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care.

At Oberoi hotels and resorts it is our endeavor to make our guest most comfortable and we will ensure that we leave nothing to chance when it comes to making the stay comfortable for our guests.

Once again I thank you for your feedback and look forward to welcome you back.

Warm Regards

David Mathews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Sonoma
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 10, 2013

We stayed for four nights at a conference. Every need was met and exceeded. Their staff is so well trained and friendly! We have stayed at many luxury hotels worldwide and their staff as a group are the MOST impressive we have experienced.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SonomaHutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at The Oberoi, Gurgaon, responded to this review, October 13, 2013
Dear Guest,

Thank you for your kind words. We are glad that you liked the hotel & the service standards.

Your positive sentiments have been shared with the team and shall go a long way in ensuring that we keep up the impeccable service standards.

We look forward to your next visit at The Oberoi, Gurgaon.

Warm Regards

David Mathews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
90 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed October 7, 2013

This was our 5th separate Oberoi stay in India over 9 days and we really did love them all!
This property feels like a cool, large boutique hotel and is modern, clean, stylish and feels new.
We booked in here after missing a flight and it took less then 30 minutes in traffic to get to the hotel. Definitely feels more like a business hotel then some of the more resort-like properties we stayed at but had every amenity, a smartly designed and comfortable room and a fabulous bathroom. The pool is more executive then lounging with kids and is really great for doing laps and catching some quiet sun time.
I wouldn't recommend this location if you are in Delhi for sight-seeing but really great if you need to be in Gurgaon or want to stay closer to the airport.
We had a terrific Indian dinner at Three-Sixty, although they also have a specialty Indian restaurant as well. While there are quite a few designer boutiques in the hotel (Gucci, Bottega Veneta, Jimmy Choo), would have loved to see more Indian specific shopping for those who don't have much time to get out to see and shop and aren't really looking for the boutiques that can be found in any other city in the world.
The Oberoi's customer service is amongst the best of all hotel chains worldwide and they did not disappoint at this location either even though they had a very large conference at the same time we were there.
Looking forward to our next Oberoi stay!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KSJones1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at The Oberoi, Gurgaon, responded to this review, October 13, 2013
Dear Guest,

Thank you for sparing your valuable time to write about us. We are delighted that you enjoyed your stay with us.

You will be happy to know that we are pleased to announce the opening of one of the most stylish, Indian designer wear store called "Neelsutra", which is a collection of designer wear from India's top designers. The store is due to open next week.

Your comments have been shared with the entire team and everyone is looking forward to your next visit with us.

Thank you again.

Warm Regards

David Mathews
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 7, 2013

This Oberoi hotel is quite different from the hotels in the resort areas of, say, Jaipur and Agra. However, what is not different is the total customer service that you receive right across the group.
Cannot fault this hotel or the other Oberoi hotels we have stayed in

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TPH93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at The Oberoi, Gurgaon, responded to this review, October 13, 2013
Dear Guest,

Thank you for your kind words. We are glad that you liked the hotel & the service standards.

Your positive sentiments have been shared with the team and shall go a long way in ensuring that we keep up the impeccable service standards.

We look forward to your next visit at The Oberoi, Gurgaon.

Warm Regards

David Mathews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland, United States
1 review
Reviewed October 3, 2013

Business trip to Gurgaon was very productive as the hotel was a great break from hectic days during the week i was there.. Oberoi hotel was beautiful and very comfortable. Everything was top notch. Best asset was the staff through out the facilty who were attentavie but most important warm and welcoming. Has a business diinner one evening in the "361 restaurant" and my Indian guests enjoyed it very much. Thanks and look forward to return trip.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at The Oberoi, Gurgaon, responded to this review, October 13, 2013
Dear Guest,

Thank you for your kind words. We are glad that you liked the hotel & the service standards.

Your positive sentiments have been shared with the team especially with the team at three sixtyone degrees and shall go a long way in ensuring that we keep up the impeccable service standards.

We look forward to your next visit at The Oberoi, Gurgaon.

Warm Regards

David Mathews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 2, 2013

We wanted a short break from home, without wanting to travel far from Delhi, and someone suggested booking into the Oberoi Gurgaon. It turned out to be the best advice we could have got.

We checked in on a Monday afternoon, and we were taken straight to our suite, where our check-in formalities were completed - nothing had to be done at the bell desk.

The suite reminded me of the girl's voice from Floyd's 'one of my turns' where she say "this room is bigger than our apartment!" It was massive, modern and had everything you could need. The bathroom was huge, with a big deep tub and a TV in front of it. There was a separate WC and spacious shower stall.

The bedroom area was large with a couple of sofas next to a big picture window. The suite comes with a 48 inch LED TV and a DVD player. We had taken an external hard drive to play movies for the kids, and were glad to see the TV came with a USB port.

The living area was huge, with a sitting area and a separate working space. There was a large walk-in closet with a lot of space for luggage and to hang clothes.

When the hotel staff saw we had come with two children, they came back with two bathrobes to fit our 7 year old and 2 year old. That was the beginning of the personal touches that made our stay so wonderful. We had already contacted the hotel and requested a few soy-free dishes for our younger daughter who has a food allergy. We were amazed to see that an entire soy-free menu had been created for her and placed in our room. We were to later discover the menu was available in both the restaurants inside the hotel.

The restaurant staff were extremely friendly and attentive and immediately met our needs without being intrusive. The chefs came and met us to reassure us that special care will be taken to ensure our daughter gets soy-free food. At one point when I was reading the label of a jam jar to see if it had any soy products, a steward came with a dish of home-made strawberry preserve. He had seen me reading the label and decided to get the preserve on his own to ensure my daughter got soy-free jam for breakfast.

We had a great buffet lunch at the 361, and for dinner we chose the Indian specialty to restaurant Amaranta. The food was very delicious and the chef also sent us complimentary portions of house specialties for us to taste. Our meal ended with a spectacular trio of home-made ice-creams including a delectably flavoured paan ice-cream - yes, paan ice-cream. Don't miss it if you ever visit Amaranta.

The attention to personalised detail was exemplary. One short story will give you an idea. Our friends had also booked a suite for one night. They came with two children including a one year old baby. They asked for the baby's milk to be warmed in a micro-wave and within minutes not only was the milk brought back perfectly warmed, but a microwave oven was also brought and set up in their suite. Both families got special cookies with the kids' names written on them. Our kids also got complimentary sets of towels as gifts with their names embroidered on them.

The hotel has a great spa and also a superb swimming pool. It is among the best pools that I have encountered in a city hotel.

Finally, it was time to leave. If it hadn't been for our tight schedule, we would have happily stayed on for a couple of days more. We will definitely go back to the Oberoi Gurgaon as soon as we can plan another city getaway.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aunindyo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at The Oberoi, Gurgaon, responded to this review, October 13, 2013
Dear Guest,

We are glad that you and the family enjoyed your stay with us. It was indeed a pleasure to have the kids around at the hotel.

Thank you for your kind words. As a hotel, we believe that small gestures make huge impacts. The teams have been trained to look out for anything that would make a guest' stay here much more comfortable, and to provide that with a smile.

Thank you again for sparing your valuable time to write about your experiences with us. We all look forward to your next visit at The Oberoi, Gurgaon.

Warm Regards

David Mathews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 29, 2013

This property has an amazing view. Although located in the thick of business & industrial city of Gurgaon, it has lush greenery & vast water bodies, giving it a resort feel. The long climbing drive takes you to the reception at the top floor of the low-rise bldg. (6 floors?) - the view from the lobby is really breathtaking - a huge water body below - night view is actually mesmerizing.
We dined in one of the restaurants(????). Amazing food - large portions - so better check properly with the maître de before your place orders.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Ckjaininindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at The Oberoi, Gurgaon, responded to this review, September 29, 2013
Dear Guest,

Thank you for sparing your valuable time to write about us.

We are delighted that you liked the hotel and its services. The entire team looks forward to welcoming you back at The Oberoi, Gurgaon.

Warm Regards

David Mathews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi, Gurgaon

Property: The Oberoi, Gurgaon
Address: 443 Udyog Vihar, Phase V, Gurugram (Gurgaon) 122016, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Gurugram (Gurgaon)
#1 Spa Hotel in Gurugram (Gurgaon)
#1 Luxury Hotel in Gurugram (Gurgaon)
#1 Romantic Hotel in Gurugram (Gurgaon)
#1 Business Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Oberoi, Gurgaon 5*
Number of rooms: 202
Official Description (provided by the hotel):
Located in the heart of the business and commercial district of Delhi National Capital Region in India. 202 Elegantly appointed rooms and suites with large picture windows that allow an abundance of natural light.The rooms start at an expansive 620 square feet, offering amongst the largest accommodation in a city hotel. The Oberoi, Gurgaon has been named the 'Worlds Leading Luxury Hotel' at the World Travel Awards 2013, for the third consecutive year and ' Favourite Hotel visited on Business - India' by Conde Nast Traveller Reader's choice Awards 2013. So when you check into The Oberoi, Gurgaon you don't just stay at a hotel with excellent amenities and experiences, you stay in one of the best hotels in the world. ... more   less 
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The Oberoi Hotel Gurgaon

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