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“Amazing experience!”

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The Oberoi, Gurgaon
Ranked #1 of 263 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed September 17, 2012

This is one of the best hotels that I have visited in a long time. The hospitality of this hotel reminded me of the Shangri-la hotel in Singapore. And that is a rarity in India. First thing that strikes you is the amazing infrastructure of the hotel. You immediately feel relaxed and find it hard to believe that it's located in Gurgaon! Next up are the rooms which are truly value for money. They are spacious with all the required amenities. There is a 24 hour personalized butler service which i really appreciated. The dining experience is wonderful & i loved the 361 restaurant. The behavior of the staff is impeccable and they really accommodate all your requests and without a fuss! That was the USP of this hotel. Being on a business trip the least you want to be worried about are the little things that matter & this hotel just makes you forget about them and lets you be at ease. I can now think of staying nowhere else when i am in Delhi except here. It certainly has raised my expectations from other hotels in India!

  • Stayed: September 2012, traveled on business
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Thank satabdee_b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,102 - 1,108 of 1,326 reviews

Reviewed September 14, 2012

An experience not to be missed. We had a late plane on day of departure and they gave us a room and all amenities to shower and dress for the trip home at the end of the day - after checking out. Love the tipping policy - no individual tips. You leave them an envelope at the end of your stay so you don't feel nickel and dimed.

  • Stayed: October 2011, traveled as a couple
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Thank Sandra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OberoiGurgaon_NCR, Front Office Manager at The Oberoi, Gurgaon, responded to this reviewResponded September 15, 2012

Dear Guest,

Thank you so much for writing.

We are glad that you enjoyed your last day of travel before you travelled back home. It is extremely important for us that all our guests are made comfortable, even if the stay is short.

The tipping policy is designed keeping in mind that behind a successful stay, there are many faces apart from the ones you see, that are involed in making it a success. This way, the entire team gets their equal recognition for the hard work that they put in.

We hope to see you again. Thank you once again.

Warm Regards

Gaurav Issar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2012

I like the way they have made their entrance.. Especially water and fire concept.

Overall food is good. Recommended for fine dining experience.

Little expensive when compared to others in the league.
Hospitality is really good.

  • Stayed: September 2012, traveled with family
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Thank Ankur J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OberoiGurgaon_NCR, Front Office Manager at The Oberoi, Gurgaon, responded to this reviewResponded September 15, 2012

Dear Guest,

Thank you for your kind words.

The Oberoi, Gurgaon is based on three key elements of design- Height, Light and Space. The water and the fire are two of the key elements of nature, and hence blend in so perfectly with the building. We are pleased that you have liked the design at the entrance.

As a Luxury Hotel, The Oberoi, Gurgaon is considered by many as a bench mark in top service standards. We do charge a slight premium for this luxury and as you would agree, it is worth the money spent. We hope that you were able to enjoy your dining experience as much as you had wanted it to be.

The Entire team looks forward to your next vixit with us.

Warm Regards

Gaurav Issar

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Reviewed September 12, 2012

This is an amazing hotel with great customer service and top class services and facilities. Lovely restaurant and Pianno Bar. The Gym is well equiped and open around the clock. Room service was very prompt and helpfull. Transport was offered at no cost to the local hotels. I really enjoyed the in-room checkin service, no standing in a queue to get through to checkin desk. Location is great, right next to the Trident hotel which offers alternative restaurants and bars.

Room Tip: Floor one is handy. Same level as the gym and spa.
See more room tips
  • Stayed: August 2012, traveled on business
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Thank Pieter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OberoiGurgaon_NCR, Front Office Manager at The Oberoi, Gurgaon, responded to this reviewResponded September 15, 2012

Dear Guest,

Thank you for sparing your valuable time to write about the hotel.

We are glad that the services at the hotel were up to your satisfaction.

With today's work environment, it was important that teh Gym & The Spa were available to all our guests round the clock. We are pleased that you could use the Gym during your stay.

Our In Room check in provides exclusivity and privacy while our guests check in. It is important for us that all our guests are attended to within the shortest time.

The Entire team at The Oberoi, Gurgaon looks forward to your next visit.

Warm Regards

Gaurav Issar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2012

I have special food needs and the staff is not just obliging but gratifyingly remember. there is a smile at every corner. Service is unmatched. the food is great. I have starred evaluating other hotels by this standard now.

Room Tip: in 10+ stays i have yet to find a room with a fault :)
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  • Stayed: September 2012, traveled on business
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Thank SudNan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OberoiGurgaon_NCR, Front Office Manager at The Oberoi, Gurgaon, responded to this reviewResponded September 13, 2012

Dear Sir,

Thank you so much for writing.

We are happy that you have noted that the team remembers your preferences. We hope that everything is to your liking.

It is heartening that you are judging other hotels by the standards that we keep. We will try and keep our service levels high and serve you to the best of our abilities.

Do contact me in case you require any assistance during your stay with us.

Warm Regards

Gaurav Issar

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Reviewed September 11, 2012

This hotel exceeded my expectations, even after reading the reviews. Big swimming pool. Pleasant cigar lounge. Extremely nice staff. Classy and polite chauffeur service (essential to get around as there are no pavements in Delhi and walking through traffic is dangerous). I was deeply impressed how the staff followed up on a tiny little procedural flaw at arrival. I don't have enough superlatives for this impressive and beautiful hotel. They even make decent pizza!

Stayed: September 2012, traveled on business
Thank Jhwh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OberoiGurgaon_NCR, Front Office Manager at The Oberoi, Gurgaon, responded to this reviewResponded September 15, 2012

Dear Guest,

Thank you so much fo ryour kind words.

It is a delight to know that our team and the services were up to your satisfaction. As you rightly said, traffic in Gurgaon can be a little hard to negotiate when you want to walk, and therefore our Chauffers have been trained to guide guests when and where required.

We beleive that we make the best thin crust pizzas in town, and your compliment assures us of that fact. The Chef and his team have been constanly innovating to keep up with the nest in the world.

It would be nice to know the procedural flaw that occured during your stay and if me and my team can do anything to rectify anything that is required. My e mail address is gaurav.issar@oberoihotels.com

Thank you once again.

Warm Regards

Gaurav Issar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2012

Well, you can only marvel at the expansive mode of putting together this property, its massive water bodies, the glass facades and the lobby on the 5th level, which means rooms are located at below levels! Quite a concept. You can also see the scenic reflection pool from this main lobby.

I also compliment them for the care taken to ensure that guests in the restaurants are not disturbed by the resident guests by segregating the two sections and having a bridge within the property, to connect the two.

The pool is a fab, and it makes sense to believe the trainer when he says that the hotel pool is largest in all of Delhi/Gurgaon. Though, I still like the pool at adjoining Trident, more the decor.

I tried the coastal veg food, and was disappointed, perhaps because of the lack of taste for such a palate as also not sure if veg food is the right type for a costal cuisine...but other than that, everything else was perfect.

My stay was a result of the upgrade provided by Trident, their sister brand in the adjacent property...perhaps, their investment in getting a New customer to try an Oberoi? For this was my first stay across any Oberoi property.

Room Tip: Ask for. Room facing the pool...
See more room tips
  • Stayed: August 2012, traveled on business
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Thank ThoughtFool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OberoiGurgaon_NCR, Front Office Manager at The Oberoi, Gurgaon, responded to this reviewResponded September 12, 2012

Dear Guest,

Thank you for your feedback.

We are happy that you enjoyed your stay at The Oberoi, Gurgaon.

The team is delighted to know that the design, structure and teh architecture was to your liking. The swimming pool indeed is the longest in all the pools that one may have seen, and the pool is also outsoor heated. So in winters you shall be able to swim even at the lowest temperatures.

The Chef has been made aware of your remarks about Amaranta. The kitchen team is already looking into what we can improve for the better, even as I write to you.

May I also request you to provide me with any suggestions that you may have at gaurav.issar@oberoihotels.com, shul dit be convenient to you.

Thank you again for sparing your valuable time.

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi, Gurgaon

Address: 443 Udyog Vihar, Phase V, Gurugram (Gurgaon) 122016, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Gurugram (Gurgaon)
#1 Business Hotel in Gurugram (Gurgaon)
#1 Family Hotel in Gurugram (Gurgaon)
#1 Luxury Hotel in Gurugram (Gurgaon)
#1 Romantic Hotel in Gurugram (Gurgaon)
Price Range: $237 - $611 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Oberoi, Gurgaon 5*
Number of rooms: 202
Official Description (provided by the hotel):
Located in the heart of the business and commercial district of Delhi National Capital Region in India. 202 Elegantly appointed rooms and suites with large picture windows that allow an abundance of natural light.The rooms start at an expansive 620 square feet, offering amongst the largest accommodation in a city hotel. The Oberoi, Gurgaon has been named the 'Worlds Leading Luxury Hotel' at the World Travel Awards 2013, for the third consecutive year and ' Favourite Hotel visited on Business - India' by Conde Nast Traveller Reader's choice Awards 2013. So when you check into The Oberoi, Gurgaon you don't just stay at a hotel with excellent amenities and experiences, you stay in one of the best hotels in the world. ... more   less 
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Also Known As:
The Oberoi Hotel Gurgaon

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