We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good but need to improve processes and amenities”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Country Inn & Suites By Carlson Gurgaon Sector 12
Ranked #32 of 233 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Mumbai, Maharashtra, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Good but need to improve processes and amenities”
Reviewed January 18, 2013

Good ambiance and food, well mannered staff.
TV sets were CRT type and having poor reception.
Reception staff were not quick in billing, taken much time during final billing.
Billing process of restaurant and hotel need to be improved so that there is no ambiguity during final billing.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank neermohan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this review, January 21, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sector-12, Gurgaon!!

It brings us great pleasure that you chose to stay with us at Country Inn & Suites By Carlson, Sector-12, Gurgaon. We thank you for taking your precious time out to share your experience on TripAdvisor. We are happy that you liked and enjoyed the warm and thoughtfully created ambiance, the scrumptious food and the courteous and charming staff. Your words of appreciation sure go a long way to motivate us to strive harder to serve our guests better. We regret the inconvenience you may have faced due to the TV reception and the billing process at the hotel.

Please be assured that any feedback however severe or trivial it may be, is taken in all seriousness by us and is appreciated as it helps us notice the problem areas within the hotel and rectify them. On receipt of your feedback we have already taken additional training sessions with our front desk staff and made sure that any such inconveniences are never faced by any of our guests in future.

We await your return to our hotel and hope for an opportunity to be able to serve you to your utmost satisfaction soon. Our guests’ satisfaction is our highest priority and we make every effort to make their experience great and memorable.

Warm Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

406 reviews from our community

Traveler rating
    165
    161
    47
    18
    15
See reviews for
64
47
18
229
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Colombo, Sri Lanka
Level Contributor
41 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 18, 2013

I have stayed here for 3 times & the staff is excellent. The buffet spread is the best in Gurgaon.. Front office staff is excellent & they do their best to make your stay comfatable. Spa is avarage but gym instructor Sunil was excellent.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suresh_Dissanayake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this review, January 20, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sector-12, Gurgaon!!

First and foremost, we would like to take this opportunity to thank you for your continued patronage and hope to continue this relationship in a stronger way in future. Furthermore it is great to receive such compliments about the work that we do with all vigor and dedication each day with the sole motive of making our guests happy and satisfied.

We are delighted to have been able to make you happy with our courteous and efficient staff and services, the wide array of multi cuisine culinary delights on the buffet spread and the gym and health club services. I have conveyed your compliments to Sunil, and he is thrilled about it.

We would love to have you stay with us again in near future and hope to get an opportunity to be able to serve you better and help create some fond memories at the hotel.

Warm Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 11, 2013

Very good hotel in all respects but the location, which is slightly off the city centre.
Quality of front staff is just ok, should be improved.
3-4 people to open the doors is too much of wastage.....


  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank shahnawaz s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this review, January 14, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Gurgaon, Sector 12!!

The entire hotel team thanks you for your feedback about your stay in Country Inn & Suites by Carlson, Gurgaon, Sector 12 on TripAdvisor. We take pride in our world class services, courteous and efficient staff and wonderfully exciting food. It brings us pleasure to know that you liked our hotel. I agree that our location may look slightly off the city at times but I would like to inform you that our hotel is less than 7 kms from the HUDA City Centre and the nearest metro station. It is also well connected otherwise through public transport.

We have taken your comments about the Hotel Front Office seriously and kindly be assured that we would be definitely taking corrective measures on a priority basis. Your feedback only helps us take note of any kind of shortcoming on our part and take necessary steps to make your experience with us better.

We would love to welcome you back to the hotel soon and serve you to your satisfaction, as it is our greatest goal to achieve. It’s wonderful when our guests enjoy their stay with us and take back great memories with them to cherish.

Warm Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
AHMEDABAD
Level Contributor
94 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed December 15, 2012

This is my first business stay in GURGAON

I usually stay in our own guest house

Booked on mobile before 30 min while travelling to hotel.

The hotel location is bit awakward and difficult to locatein ingot time

Reached at 11 pm and immeaodtely chelcked in

A Good Buisness hotel with spacious rooms

Greate stay

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travel-k-Guru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this review, December 21, 2012
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Gurgaon Sector 12!!

We are really thankful to you for penning down your experience on Trip advisor. We are happy to know that you liked our rooms and the hotel overall. A word of acknowledgement from our guest has always been our strength as it motivates us to work harder and deliver better.

Although our location is at a very prime location and is next to many public transit points but at times can be a little awkward to some. We would like to bring it to your notice that our guests can avail pick and drop facility of hotel cabs at a very reasonable value. We would like to inform you that your valuable comments and suggestions are treasured and taken most seriously as it enable us to monitor and improve services and hospitality. We are here to always welcome you with open arms for yet another beautiful stay enriched with wondrous and unforgettable memories.

Warm Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suresnes, France
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed November 21, 2012

This hotel features large, clean and comfortable rooms with individual AC and free wifi. The sound proofing of the rooms was also good. The staff was very kind and helpful despite our late arrival (4 am).
Unfortunately, the hotel is a bit far from Delhi. With the traffic jam, it could take up to 90 min to reach the new city.
Nobody talks about the rooftop restaurant, what a shame! We ate twice at this restaurant and we really enjoyed the great and tasty food. Each meal was brought to our table on individual barbeque with charcoil. We taste chicken, fish, mutton and vegetable tikka skewers. All pieces of food were fine and delicate (but a bit spicy). A great moment !
All you can eat for only 15 Euros per person.

Our stay at Country Inn at Gurgaon is definitely a highlight of our travel in India.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fab2609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this review, November 23, 2012
Dear Guest

Namaskar,

Greetings from Country Inn & Suites By Carlson, Gurgaon Sector 12

We wholeheartedly thank you for penning down beautiful lines of appreciation for our hotel and its amenities in detail. It is always a pleasure to receive appreciation from our Guests and nothing can beat the feeling of the same.

We are elated to know that you found the rooms clean and comfortable. We boost ourselves a business hotel and WiFi is a need for the same and hence we believe in always keeping it free.

I agree with you that the distance of the hotel from center of Delhi is a little long but we are very strategically located in the middle of Gurgaon and a few minutes from the Airport.

It is a delight to know that you relished the beautiful preparations of our Chef and enjoyed your meals on the rooftop restaurant.

We will wait for another of your stay with us again when visiting India for another Highlight.

Kind Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coimbatore, India
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 11, 2012

Been there for a business trip recently. Its neatly maintained & staff are courteous. Rooms are good with complementary internet. Conference room facilities were good. The services provided by hotel were really good & Had a comfortable trip !!!

Room Tip: Actually its a not tip about room ... as the hotel is near toll gate, there is quick shortcut availa...
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Balachandar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this review, November 13, 2012
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Gurgaon Sector 12

Thank you for taking time to write down the review and sharing it with fellow travellers.

Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts.

Yes, We offer Complimentary Internet for every attendee, in every guest room. It is a pleasure to know that you liked the conference room facilities too.

Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.

Thank you once again and I look forward to welcoming you back.

Kind Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. John's, Canada
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 9, 2012

I stayed here with my 7 year old son at the beginning and end of our trip to India. There were spacious rooms with a couch, table and t.v. The showers were nice and hot. I was pleased with the cleanliness throughout the hotel. We ate breakfast and supper at the hotel and both were quite good, some Western options as well. We didn't make it to the pool or spa.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marilyn12_81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this review, November 13, 2012
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Gurgaon Sector 12

Thank you very much for your kind words. It is good to know that we have lived up to your expectations, also heartening to learn that you enjoyed your stay, while you were with us.

I will convey to the colleagues in housekeeping and kitchen about your appreciation of their services, which definitely will boost their morale.

It was our privilege to have you stay with us, someday you must return again.

Kind Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Gurugram (Gurgaon) hotels
1.9 mi away
Country Inn & Suites By Carlson, Sector 29
Country Inn & Suites By Carlson,...
#24 of 233 in Gurugram (Gurgaon)
450 reviews
4.4 mi away
Country Inn & Suites by Carlson - Gurgaon, Udyog Vihar
Country Inn & Suites by Carlson ...
#14 of 233 in Gurugram (Gurgaon)
692 reviews
0.8 mi away
Galaxy Hotel & Spa
Galaxy Hotel & Spa
#37 of 233 in Gurugram (Gurgaon)
382 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Leisure Inn West Gurgaon
Leisure Inn West Gurgaon
#41 of 233 in Gurugram (Gurgaon)
332 reviews
9.4 mi away
Country Inn & Suites by Carlson Gurgaon Sohna Road
Country Inn & Suites by Carlson ...
#34 of 233 in Gurugram (Gurgaon)
295 reviews
3.1 mi away
Hilton Garden Inn Gurgaon Baani Square India
Hilton Garden Inn Gurgaon Baani ...
#19 of 233 in Gurugram (Gurgaon)
737 reviews
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson Gurgaon Sector 12? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson Gurgaon Sector 12

Property: Country Inn & Suites By Carlson Gurgaon Sector 12
Address: Plot No. 301/302 | Sector 12, Gurugram (Gurgaon) 122001, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Gurugram (Gurgaon)
#20 Business Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Country Inn & Suites By Carlson Gurgaon Sector 12 3.5*
Number of rooms: 73
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Expedia, Travelocity, Orbitz, Hotels.com, TripOnline SA, HotelQuickly, Cheap Tickets and HRS so you can book your Country Inn & Suites By Carlson Gurgaon Sector 12 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites Gurgaon Sector 12 Hotel Gurgaon
Country Inn And Suites Gurgaon Sector 12

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing