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BEST WESTERN Skycity Hotel
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Reviews (640)
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All reviewssky city hotellive singerlatitude restaurantbuffet breakfast and dinnerjapanese foodcocktail partyrecommend this hotelwi firooms are bigmini barevery guestfront officevisit this placeexcellent hotelbusiness meetingtake caremodern amenities
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593 - 598 of 640 reviews
Reviewed September 16, 2011

i had an excellent time with five star amenities at such a low prices.would definately visit it for all future stay. excellent rates and very professional staff.nearby to the business hub of gurgaon with all the comfort of excellent spa amentites within.

Room Tip: great stay experience
  • Stayed: August 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
1  Thank sjakhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkycityHotel, General Manager at BEST WESTERN Skycity Hotel, responded to this reviewResponded August 6, 2016

Dear Guest,
Greetings of the day !!!
Thank you very much for sparing your precious time to share your experience on Trip Advisor.
We are delighted to learn that you found our product and services to your satisfaction.
We are pleased to know that our courteous staff members, impeccable service & excellent rooms have exceeded your expectation which makes you to stay in Skycity Hotel as a regular Customer.
We are elated that your stay would be wonderful at our property and look forward to welcome you again and again for yet another beautiful stay with us.
Regards,
Veena Koul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2011

The hotel has relatively good parking space, in case you are to drive on your own. The hotel is located just a km from NH8 (we need to take exit 9 if coming from Delhi towards Gurgaon). The road leading to the hotel and damaged and during rains it can be a bumpy one km ride! I had confirmed my double room reservation twice and inspite of the assurance that we would be offered a good room, we were surprised to find an extremely small room with a small bed (The reservation confirmation mentioned a queen size bed!). The bathroom had a glass wall and had no curtains which was strange. When I enquired the front office they insisted that it is infact a double room. Thankfully the room service boy who came to our room confirmed that the room was a single room and not meant for sharing. I was really upset with the reservation staff for trying to cheat us. When I confronted them they gave us the reason that they were out of double rooms! I wonder whey did they confirm our reservation then? After much persuasion I got an actual double room on the 6th floor. The room was ok. it was clean and the bed was really comfortable. The AC did not work. It either cooled so much that you had to switch it off or it did not work at all... the temperature control did not work! The rooms have nice LCD TVs but the cable was not working! and although they had installed Airtel DTH set top boxes they had not yet started their services!! The cable was repaired only the next day. The toiletories provided by the hotel are nice. The toilet was also clean. They have square rain overhead showering which was an excellent choice. The buffet breakfast was ok but they did not serve breakfast in room, though you could call for lunch/dinner to be served in rooms. Considering the room cost they charge steeply for the food and beverage. They had lockers in the room. There was only one pair of disposable slippers and one bath robe inspite of being a double room. The stationary provided in the room was also nice. Although they had provided a list of extension in the room only ext no. 7 worked which was meant for front office. We had to call front office even when we required room service!

Although a good hotel, I was really upset with the incident of cheating they tried upon checkin. considering they claim to be a genuine bestwestern hotel, incidents such as these would definetely harm their image.

Room Tip: Before checking in, please check your room and make sure its is as they had confirmed.
  • Stayed: August 2011, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Kunchu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkycityHotel, General Manager at BEST WESTERN Skycity Hotel, responded to this reviewResponded August 6, 2016

Dear Guest,
Greetings of the day !!!
Thank you very much for sparing your precious time to share your experience on Trip Advisor.
We are delighted to learn that you found our product and services to your satisfaction. Thank you indeed for such gracious feedback for the glitches which can be taken care in near future.Every Feedback is taken as positively
We are pleased to know that our courteous staff members, impeccable service & excellent rooms have exceeded your expectation which makes you to stay in Skycity Hotel as a regular Customer.
We are elated that your stay would be wonderful at our property and look forward to welcome you again and again for yet another beautiful stay with us.
Regards,
Veena Koul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2011

My visit to this hotel was purely for leisure where in i just wanted to relax stay in my room. The rooms at this property are very comfortable. I took the base category room which i must say was a 'value for money deal'.The rooms have lcds and a minibar among other facilities. I think there were like 10 different types of tea bags if anyone wanted to have a cup. I stayed there for one night with a friend. There was some family function at one of the F&B outlet so we didn't have a chance to check the outlet out but we had some snacks and drinks at their all day diner located at the ground level.
The staff was very helpful and courteous. We ordered some food past midnight and it was served to our room with a smile despite of the maintenance(cleaning and washing) work going on at that time at the f&b outlet.
The breakfast buffet was delicious, thinking about it makes hungry ;)
Overall my stay was purely fun and relaxing.

Room Tip: The rooms are Non Smoking
  • Stayed: June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Mayankm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkycityHotel, General Manager at BEST WESTERN Skycity Hotel, responded to this reviewResponded August 6, 2016

Dear Guest,
Greetings of the day !!!
Thank you very much for sparing your precious time to share your experience on Trip Advisor.
We are delighted to learn that you found our product and services to your satisfaction. Thank you indeed for such gracious feedback for the amenities Feedback is taken as positively
We are pleased to know that our courteous staff members, impeccable service & excellent rooms have exceeded your expectation which makes you to stay in Skycity Hotel as a regular Customer.
We are elated that your stay would be wonderful at our property and look forward to welcome you again and again for yet another beautiful stay with us.

Regards,
Veena Koul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2011

In room dining was good.
Clean room.
Good Service. Fridge not cold but the technicians came to fix the problem in 5 minutes.
Only 1 small problem...Shower area in the bathroom always flood after 15minutes of bathing.Hope the hotel fix this small problem.Room 504.
Overall it was a great stay for me.

Room Tip: Ask for high floor if possible.
  • Stayed: August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank juz4mick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkycityHotel, General Manager at BEST WESTERN Skycity Hotel, responded to this reviewResponded August 6, 2016

Dear Guest,
Greetings of the day !!!
Thank you very much for sparing your precious time to share your experience on Trip Advisor.
We are delighted to learn that you found our product and services to your satisfaction. Thank you indeed for such gracious feedback for the glitches which can be taken care in near future.Every Feedback is taken as positively
We are pleased to know that our courteous staff members, impeccable service & excellent rooms have exceeded your expectation which makes you to stay in Skycity Hotel as a regular Customer.
We are elated that your stay would be wonderful at our property and look forward to welcome you again and again for yet another beautiful stay with us.

Regards,
Veena Koul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2011

Very nice hotel, beautiful rooms, amazing shower (rainshower from the roof)
good food and very friendly staff. only the pool area is weak.

the area where the hotel is located is pritty average and dirty. buts that india. Walking in the airconditioned beautiful hotel is like walking into a piece of heaven. speciallay when its 42° outside.

  • Stayed: June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank swissman84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkycityHotel, General Manager at BEST WESTERN Skycity Hotel, responded to this reviewResponded August 6, 2016

Dear Guest,
Greetings of the day !!!
Thank you very much for sparing your precious time to share your experience on Trip Advisor.
We are delighted to learn that you found our product and services to your satisfaction. Thank you indeed for such gracious feedback for the glitches which can be taken care in near future.Every Feedback is taken as positively
We are pleased to know that our courteous staff members, impeccable service & excellent rooms have exceeded your expectation which makes you to stay in Skycity Hotel as a regular Customer.
We are elated that your stay would be wonderful at our property and look forward to welcome you again and again for yet another beautiful stay with us.

Regards,
Veena Koul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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