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“Super class hotel”

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Leisure Inn West Gurgaon
Ranked #38 of 229 Hotels in Gurugram (Gurgaon)
lucknow
1 review
“Super class hotel”
5 of 5 bubbles Reviewed January 11, 2013

The whole ambiance was good.
i wish i could have stayed longer.
i am planning to make another trip to same hotel.
room service could have been better.
food was good.
rooms were properly cleaned and good.


  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Ayush A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review, June 18, 2014
Dear Guest,

It was a pleasure to have you stay at Leisure Inn West Gurgaon and we thank you for sparing your valuable time to review us on Trip Advisor.

We are also delighted to receive your encouraging feedback and to learn that the services and facilities have exceeded your expectations. We look forward to your continued visits and to welcoming you back.

Thank you and warm regards

Kshitij Deopujari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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333 reviews from our community

Traveler rating
    145
    114
    37
    17
    20
See reviews for
53
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed December 23, 2012

Pros: Room was very clean and in well maintained. Breakfast was delicious and had many options, wifi / TV etc were working. Staff was very helpful. They provided us an iron and ironing board as well as bottled drinking water for free.

Cons: The maintenance team didn't refill bathroom toiletries while cleaning on second day.
A telephone somewhere next to my room kept ringing every 15 minutes during night and I couldnt sleep well.

Room Tip: A telephone somewhere next to my room kept ringing every 15 minutes during night and I couldnt sleep...
See more room tips
  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MILAN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review, June 18, 2014
Dear Guest,

It was a pleasure to have you stay at Leisure Inn West Gurgaon and we thank you for sparing your valuable time to review us on Trip Advisor.

We apologise for the concerns which you have shared with us related to your stay and assure you that corrective measures have already been initiated.

We look forward to your continued visits and to welcoming you back.

Thank you and warm regards

Kshitij Deopujari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novi, Michigan
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed December 14, 2012

We booked this hotel online for a 3 night stay. We flew in from the US. The hotel location is not that great, and is on a busy interior road in Gurgaon. Later during our stay, our taxidriver had a little trouble finding it. It was about 20 mins drive from the airport late in the night.

Rooms are decorated in a contemporary European style with dark wood and metal accents. Our room had a king bed, a separate sitting area, and was quite spacious. The room had enough space for an extra bed for our 11 year old. Overall, rooms were clean and comfortable, in spite of Delhi's dust and pollution. The staff is quite helpful, but service was slow sometimes. It seemed like there were a lot of trainees on staff that were learning on the job.

The restaurant had breakfast and dinner buffets. Breakfast was included in the room rate. The breakfast spread was quite nice with a mix of Indian and continental food choices. Dinner choices were a little limited. The restaurant did not serve alcohol.

As many other people have mentioned, the airport transfer arranged by the hotel seemed quite expensive. (Rs. 1200 for a Toyota Innova). Additionally, the driver was waiting in the parking lot a long way from the terminal. We had to make a couple of calls to locate the driver, and then wheel our luggage all the way to the parking lot. I would suggest making alternative arrangements for airport transfer.

Overall, we were quite satisfied with our stay, and the hotel provides good value for money.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GSR07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review, June 18, 2014
Dear Guest,

It was a pleasure to have you stay at Leisure Inn West Gurgaon and we thank you for sparing your valuable time to review us on Trip Advisor.

We have noted your comments with reference to the Car hiring charges being to high and are working on to make it more economical.

We are also delighted to receive your encouraging feedback and to learn that the services and facilities have exceeded your expectations. We look forward to your continued visits and to welcoming you back.

Thank you and warm regards

Kshitij Deopujari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 14, 2012

We loved our stay here. The rooms are extremly well done, comfortable very chic and tasteful. Beautiful decor and all in perfect condition. Decent breakfast spread. Good service as well
I wouldnt recommend taking the hotel cabs as they are pricey.
Would surely stay here again

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jayanthiJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review, June 18, 2014
Dear Guest,

It was a pleasure to have you stay at Leisure Inn West Gurgaon and we thank you for sparing your valuable time to review us on Trip Advisor.

We are also delighted to receive your encouraging feedback and to learn that the services and facilities have exceeded your expectations. We look forward to your continued visits and to welcoming you back.

Thank you and warm regards

Kshitij Deopujari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 22, 2012

Great hotel...convenient location.....and the best value for money in Gurgaon. The staff is very curteous and helpful. I have stayed in this place multiple times over the last year and it has become a permanent place for me whenever I am in Gurgaon.
The rooms are amazing well decorated and very comfortable. All the staff members, specially Gurdeep (Manager) are very helpful and concerned for your needs. The food is great and so is the staff.
This is the best place to stay in Gurgaon at such an affordable price. Keep up the good work guys....and thanks for the hospitality so far.
Cheers..

Room Tip: All rooms are equally good.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sjoshi07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review, June 18, 2014
Dear Guest,

It was a pleasure to have you stay at Leisure Inn West Gurgaon and we thank you for sparing your valuable time to review us on Trip Advisor.

We are also delighted to receive your encouraging feedback and to learn that the services and facilities have exceeded your expectations. We look forward to your continued visits and to welcoming you back.

Thank you and warm regards

Kshitij Deopujari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seremban, Malaysia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 13, 2012

This is a decent business hotel which fulfills the needs for business travelers. The free wifi was stable and didn't drop as compared to others which provide free wifi. I had a good rest after the daily battle with the traffic during peak hours during my three nights stay. Its service is swift and staff were efficient although most of them don't converse English language that well. I have no complaints as they provided what I wanted.

There is one area which needs improvement and that is the breakfast. To be honest, it is bad. The coffee was tasteless during my stay and other breakfast dishes were tasteless. After the first day, I just had water and toast.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WKToo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepperminthotels, Public Relations Manager at Leisure Inn West Gurgaon, responded to this review, November 14, 2012
Dear WKToo,

Thank you for your review.

We appreciate your candid feedback, which only helps us improve the product and services. At Peppermint Hotels, we will do everything in our power to ensure mistakes aren't repeated, and would like to assure you that we are now already working on getting the quality of our breakfast up to standards.

We look forward to your next visit to Peppermint Gurgaon (and let us know if you enjoy the breakfast this time), and to the other cities that Peppermint operates in.

Best regards,

Team Peppermint
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Leisure Inn West Gurgaon

Property: Leisure Inn West Gurgaon
Address: 17/6, Old Delhi Gurgaon Road | Sector 14, Gurugram (Gurgaon) 122001, India (Formerly Peppermint West Gurgaon)
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 229 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Leisure Inn West Gurgaon 4*
Number of rooms: 60
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