I booked the room for my friends and his family on 24th Jan 2014. Rooms are nice and breakfast served is decent. Hotel is nicely maintained.
Most annoying experience was the room tariff charged. What had happened was, I called hotel and asked for room tariff for one room with extra bed. I was told tariff to be Rs 4000. But on arrival at hotel, the tariff changed to Rs 4500. Front desk guy made misuse of our situation as its 11:30 pm and all were tired and not in position to try another hotel.
My sincere advice to hotel management is please avoid such kind of practices. It didn't add an value to the kind of an high end hotel they are running. Rest I will advice the people to pre book this hotel online for better deal and avoid front desk people at hotel.
Rest the hotel is very good other than the front desk staff.
- Official Description (provided by the hotel):
- United 21 CityMark Hotel (4 Star Deluxe Property in the heart of Gurgaon) offers spacious, contemporary and comfortable accommodations in the heart of Gurgaon, providing easy access to most of the Corporate and Financial centers..CityMark hotel features 80 guest rooms with modern decor and countless amenities. Each of our rooms and suites caters to the varying needs, which combine warmth, exceptional service and state of the art technology in an inviting ambience, ensuring a pleasant and memorable experience. ... more less
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