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“Great Place for Gurgaon Business Area and Metro Connection”

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juSTa Gurgaon Hotel
Ranked #13 of 229 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Lucerne, Switzerland
Level Contributor
136 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Great Place for Gurgaon Business Area and Metro Connection”
5 of 5 bubbles Reviewed November 14, 2012

It was my second time to stay at Jüsta Residence. My first was at Pancheel Park in March 2012. And this time at Gurgaon for 2 nights. This time I stayed during 9-11 November, 2012.
I took the Meru Cap from the IGI Airport about 15-20 mins, and charged total about 380.- Rupee + 80.- service charge + 12.- tax, but I gave more 20.- for tip, almost 500.- Rupee.
The noticed points closed to hotel when you take the cap from airport to hotel, on your left hand, was DLF Building,.all the way long will drive under the metro...then on left hand small road, will find the sign DLF Phase 3, drive into that small road..just a few minutes, the Jüsta will be on your left hand...
I made an early check-in..very much early, but the staffs already prepared paper, room and made notice. It was so much impressive. I even received breakfast on arrived that I did not expected. I got the room 3002, top floor with big balcony around 2 sides. And..of course, the design and decoration of hotel, and room never disappoint me.
There is a small supermarket, just walk the same side of hotel down to village about 10 minutes, you will find Italien restaurant sign, and the building behind. It looks good one and reasonable price accepts credit card.
Shopping Mall nearby is Sahara Mall. About 15-20 mins and cost about 100 Rupee for one way.
The Metro station nearby is Guru Dronacharya (yellow line). Just about 10 mins walks and to mainstreet and on left hand.
Jüsta has great staffs, friendly, and very helpful; front office, restaurant staffs, and Manager. Special thanks for Peeyush Badola Asst. Mgr Operations and Brijesh Kumar, Manoj...and others.

Room Tip: I did not use Swimming Pool and Spa and I forgot about that. I have seen the fitness room nearby th...
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  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank NapasatkaT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeeyushBadola, Manager at juSTa Gurgaon Hotel, responded to this review, November 15, 2012
Dear Guest

Thank you for your wonderful review on tripadvisor. We are more than happy to know that you had a wonderful stay with us. Also we are delighted to know that Justa The Residence is one of your preferred choice. Your inspirational words has been shared withe team. Looking forward to welcome you again in Justa The Residence.

Peeyush Badola
Assistant Manager Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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336 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Silchar, India
Level Contributor
106 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed October 30, 2012

Stayed in Justa, Gurgaon for two nights on 23rd and 24th October, 2012. Me, my Wife and our 2 year old son stayed in Room 3005
It makes me think that this place is just average. Not a value for money though. Its like a big house turned to a Hotel.
Now this is what I liked and disliked about this place:

Liked:
They are very prompt and fast while replying your emails and queries.
Room size and Bathroom size quite good enough.
Small but beautiful Garden.
Interiors are lively.
We booked for three nights but due to our change of plans had to check out on the second. They charged for all the three nights but after request, they provided us a good discount for the third night.
Wi-Fi is fast and the cost is also very low.
Staffs are friendly, but sometimes it seems too much.
Very huge Balcony. Almost 2/3rd the size of the room. Although the balcony has this small corridor to the balcony of the next room. For privacy seekers, its not the room you would desire.
Close to the Commercial Hub of Gurgaon.
Cozy bed and very comfortable pillows.
Fairly close to Airport.


Disliked:
They guaranteed the Airport Pick Up in a Toyota Innova, but rather sent us a Toyota Etios. Although they charged Rs.200 less than the cost, but then that's not how you welcome a guest at the airport with a negative feeling at the very outset.

Breakfast was good, but very few items to choose from. A variety was definitely needed at the cost they charge.

Look out for very very sharp corners on the glass top of the tables. They should have polished it so that it doesn't hurt. Its like everywhere, on the tables of rooms, side tables, restaurant tables. Not safe for kids. We were travelling with a 2 year old kid.

Room was very dirty. As we entered the room, we found dust and dirt on the floor. We had to call the housekeeping to get it cleaned a lot of times.

Safety locker in the room was not fixed to the cabinet. We were unsure, so didn't use it. Its not 100% safe. When inquired, they said "Its heavy and difficult to move" Now that's a strange reply when safely locker is concerned.

The showers in the bathroom were not working properly. It was leaky and would spray more to the ceiling than on the floor. (Read about this same issue of another fellow traveler on TripAdvisor. Guess we both stayed in the same room)

The tiles of the bathroom was broken and needed urgent repairing.

It doesn't give you the feeling of a Hotel its rather like a Big house. Very difficult to find or locate if you are new to Gurgaon. They have this very very small sign just outside the Hotel's Gate.




I thought of taking the pictures of the mentioned problems and upload to my review, but due to our last minute change of plans, couldn't get the time or scope to do so.
Finally, I may not be back at this place. Would rather spend some more (or less) and stay in a place which would provide VALUE FOR MONEY

My Verdict: Judge and Verify your priorities and requirements before booking at Justa The Residence Gurgaon

Room Tip: Choose rooms not facing the street. It gets dirty.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Partha9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 24, 2012 via mobile

I stay every month for my business.
here is same like lovely home to me!
All staffs are friendly,smily,also have a good hospitality.
Morning buffe , everyday they change the menue.
it's so nice to long stay people.
Room is so clean with beautiful fabrics, it makes me so comfortable stay at there.
Thank you for all staffs.
I will be back soon!
Mika Koike

Stayed October 2012, traveled solo
Helpful?
3 Thank Mikakoike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeeyushBadola, Manager at juSTa Gurgaon Hotel, responded to this review, November 8, 2012
Dear Guest

Thank you for your review on tripadvisor. Your feedback has been shared with the team, we are delighted to know that you had a wonderful stay with us. Looking forward to welcome you back again on your next visit.

Peeyush Badola
Assistant Manager Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed August 26, 2012

Stayed there for two weeks in Aug 2012 in their deluxe room. This is the verdict:

- The room was always dark because it was impossible to pull the curtains back.
- I went to turn the floor lamp on and the whole lampshade just fell over
- Shower heads leaky (sprayed more on the ceiling than floor)
- So called jacuzzi spewed out dodgy looking water and ferget about hot water
- I had to reprogram my key EVERY day
- Light and ventilation switches bunched together and very confusing
- It was noisy, there is a construction site next door and I could hear the water pipes above during the night.
- The food was ok but forget about getting western food
- The phone rang randomly during the night

On the other hand:
- Staff are really nice and keen to help
- The decor is nice, the material used in the construction are of high quality (marble) but the workmanship is poor (shame, why pay so much for good material and not get skilled labour?)
- It is close to DFL
- Nice garden

In addition the internet was really slow, I was interrupted on average 5 times an hour by power cuts

Room Tip: Dont get the deluxe room on the third floor facing away from the road.
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Duncan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peeyush_23_84, Manager at juSTa Gurgaon Hotel, responded to this review, September 27, 2012
Dear Guest

I sincerely apologies for the issue which you had faced in our hotel and I appreciate for taking your valuable time to put review on tripadvisor. Your positive comments about staff and services has been shared with the team and your concern regarding maintains and food will be definitely taken care and i had personally made a note of it, once again i apologies for not meeting your expectation in several areas. Looking forward to welcome you back and exceed your expectation at Justa The Residence Gurgaon

Thank you and Regards
Peeyush Badola
Assistant Manager Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Xi'an, China
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 14, 2012

I booked from China through ctrip.com. Very convienient on-line reservation and payment. This hotel has very nice room, nice food, beautiful gardon & flowers. They have best service, smile, and provided me great help to rent car. And the hotel is not far from airpport, only 15min driving, very lucky to stay here, I'll remember all of these. Thanks

Room Tip: Ask for proposal from friends
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ying Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peeyush_23_84, Manager at juSTa Gurgaon Hotel, responded to this review, September 27, 2012
Dear Guest

Thank you for your review on tripadvisor. We are delighted that you had a wonderful stay with us. looking forward to welcome you back in Justa The Residence Gurgaon
Thank you and Regards
Peeyush Badola
Assistant Manager Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 9, 2012

Had organized a training program over here in Aug'12. Staff is courteous. Sonu & Peeyush are excellent. Food (Thanks to Roy) is good.

Great place to stay, have party and corporate meetings/ get together.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Manish_Agrawal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peeyush_23_84, Manager at juSTa Gurgaon Hotel, responded to this review, September 27, 2012
Dear Guest

Thank You for your wonderful review on tripadvisor. We are happy that you had a successful conference in Justa The Residence Gurgaon, looking forward to welcome you again
Thank You and Regards
Peeyush Badola
Assistant Manager Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chandigarh
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 29, 2012

I have been frequenting the NCR region for a few years now, and off all the hotels that i have stayed in, JUSTA easily features right amongst the best and has been my preferred place of stay. Its easy accessibility, the tasteful decor, comfortable rooms and a pleasant staff are the highlights of this boutique hotel. Highly recommended for the fellow traveller.

Room Tip: Suites are a very good option here.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank benetton116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peeyush_23_84, Manager at juSTa Gurgaon Hotel, responded to this review, September 27, 2012
Dear Guest

Thank you for your wonderful review on tripadvispr. We are delighted that you had a wonderful stay with us and we are even more happy to know that Justa The residence is your preferred choice. looking forward to welcome you back
Thank You and Regards
Peeyush Badola
Assistant Manager Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about juSTa Gurgaon Hotel

Property: juSTa Gurgaon Hotel
Address: Nr - 40 M G Road | Opp. Neelkanth Hospital, Gurugram (Gurgaon) 122001, India
Location: India > Haryana > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #13 of 229 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $
Hotel Class:4 star — juSTa Gurgaon Hotel 4*
Number of rooms: 24
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