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“Super business hotel in Gurgaon with good service and facilities”

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Lemon Tree Premier, Leisure Valley 2
Ranked #18 of 229 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Copenhagen
Level Contributor
149 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Super business hotel in Gurgaon with good service and facilities”
5 of 5 bubbles Reviewed October 15, 2013

I decided to try out the Optus Sarovar Premiere Gurgaon. It is good business hotel with very good service.

Here are the pro's and cons:

pro's:
- excellent service and attention from reception
- car/driver worked out well
- quality of everything in the room is on the positive side
- lots of TV channels in many different languages
- excellent view from the rooftop
- rooftop pool with super views over Gurgaon
- rooftop gym with great view
- breakfast and food in general is of good quality

Con's:
- security could be improved
- very little space for clothes

All in all, I enjoyed my 3 day stay here and expect to come back.

Room Tip: Get a room on the top floor and enjoy the view.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michaelleander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhishek_Pasricha, General Manager at Lemon Tree Premier, Leisure Valley 2, responded to this review, October 23, 2013
It was a pleasure to have you stay at Optus Sarovar Premiere, Gurgaon. Thank you for taking the time to review us on Trip Advisor.

My team and I are delighted to know that you enjoyed your stay and like the food and services of the hotel. Thank you for appreciating the service provided by my team. Your words of kindness shall go a long way to motivate the team to continue to deliver a high level of service to our valued guests.

Thank you for having stayed with us and we look forward to the opportunity of welcoming you back to Optus Sarovar Premiere and Gurgaon.

Warm Regards,

Abhishek Pasricha
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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670 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bangalore, Karnataka, India
1 review
4 of 5 bubbles Reviewed October 14, 2013

Had a very comfortable stay at Optus! Great service and staff was pretty responsive. Location is great too, with easy access to restaurants etc. Couldn't see much of the other facilities on offer, since I was there on a hectic work schedule.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MandiraSharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhishek_Pasricha, General Manager at Lemon Tree Premier, Leisure Valley 2, responded to this review, October 23, 2013
Thank you so much for staying with us and recommending our hotel. It is always nice to see guests going back and sharing their experience about the stay to the whole world through Tripadvisor.

I am delighted to know that you have had comfertable stay.

I have shared your feedback with the team and they are highly motivated by your appreciation about them.

We are looking forward to welcoming you back at the Optus Sarovar Premiere and creating many more such memories.

Warm Regards,

Abhishek Pasricha
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
155 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 bubbles Reviewed October 9, 2013

Stayed at the Sarovar for 2 nights for a corp. training program. The stay was "ok" as most of the time was spent in the meeting room.
On arrival at the hotel, since the car does not drive upto the door, you have to get off on the main road and walk a few meters to enter the hotel. There was nobody to help us with our bags. At the entrance after screening them someone offered to help! This already put us off since there was no one to welcome us!
On checkin, we were simple asked for our details and given the keys. No room preferences asked! I asked them to change the room since I prefer rooms closer to the elevator. They simply asked me to swap with my colleague. The room was perfect for a business traveler.

Then the problem started, the bedside console for lights is a bit tricky as you have to press the buttons a few times to really get the lights or ac running as per your preference. The ac was almost non functional on the second night making the room very hot. I had 2 sleepless nights as the the corridors get very noisy. There were people leaving or moving out of their rooms early morning and banging their doors shut. The floor above my room, was the rooftop bar and pool, there was furniture being dragged early morning which woke me.
On the day of the meeting we had lunch at the coffee shop, which was packed with a group of about 30-40 people which made it very difficult for us to get food. The staff looked helpless and forgot our drinks order 4 times!!! However, the 2nd day we were appointed someone to take care of our needs which was the best thing that had happened in 2 days!
There is complementary Wifi in the hotel, which never worked for more than 10 minutes. The signal was very week and almost nil in the basements where the meeting rooms are located!

There are also a lot of positives about the place..
The bed is comfortable, mini bar stocked just enough, tea-coffee maker works just fine.
Located a few minutes away from some fab restaurants.
The view from my room was very relaxing, overlooked a park with a lovely fountain with lights.
The staff at the business centre is very helpful.
The hotel is safe for a single lady traveler.

I would definitely recommend this hotel because it is perfect for transit (though not close to the airport) and for business given it's size and just right for a small group.

Room Tip: Ask for a room facing the fountain with lights. Beautiful at night!
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wandering-thots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhishek_Pasricha, General Manager at Lemon Tree Premier, Leisure Valley 2, responded to this review, October 15, 2013
Thanks for staying with us and sharing your feedback at Trip Advisor.

I would also like to sincerely apologize for the inconvenience caused because of the shortcomings that you have highlighted and assure you that this is not a true reflection of the high standards of service and quality upon, which we pride ourselves at Optus Sarovar Premiere.

I regret that we couldn't make your stay memorable but I hope that you will give us another chance to serve you in future and I assure you that we will do whatever it takes to make your stays more comfortable and pleasant next time. On behalf of our entire team here at Optus Sarovar Premiere, I thank you for your business and hope to see you back.

I will personally take care of you needs and you can directly mail me at gm@optussarovarpremiere.com whenever you plan to come to Gurgaon.

Warm Regards
Abhishek Pasricha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhaka City, Bangladesh
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 7, 2013

Located in good location, most accessible. Food courts are all around. Metro station is also very close. Shopping and amusement facilities are also nearby, good surrounding.

Rooms are spacious, good service, internet service moderate. In house dinning is also good.

I will refer this hotel for short stay.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AhsanIKEA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhishek_Pasricha, General Manager at Lemon Tree Premier, Leisure Valley 2, responded to this review, October 15, 2013
Thank you for choosing to stay with Optus Sarovar Premiere, Gurgaon. We are very happy to know you had an enjoyable stay with us during your visit to Gurgaon.

Thank you for the kind words you have for our staff, food and specially the location with easy access to the corporate hub of Gurgaon. We are pleased to know our team members provided outstanding services.

We hope either your work or a holiday brings you back to Gurgaon soon and we get the privilege to serve you again.

Look forward to welcoming you.

Warm Regards,

Abhishek Pasricha
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seogwipo, South Korea
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 5, 2013

its really comfortable and clean hotel to stay. Especially Mr.Shantam in front desk is a very friendly and service providing.I love hiim. if i have chance to come to Gurgaon in India, Definitely I will stay in this hotel again. I'm really satisfied with their service and environment.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jiwon y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhishek_Pasricha, General Manager at Lemon Tree Premier, Leisure Valley 2, responded to this review, October 7, 2013
We were delighted to have you stay with us and we are glad to see your review of our hotel on Trip Advisor.

Thank you for your compliments to the team at the hotel and the facilities which you found to your liking. It was a pleasure to serve you and I am glad that you liked our hotel and extended your stay with us.

We have shared your feedback with Shantam and I am sure it will motivate and inspires him to strive harder towards excellence

We appreciate your feedback and look forward to the pleasure of your continued visits to Optus Sarovar Premiere.

Warm Regards,

Abhishek Pasricha
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burston, uk
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 4, 2013

Great front desk. At times we had to attract staffs attention to get service for breakfast or drinks during the day. Good Chinese style restaurant (with v good service), rooms small but very clean. Pleasant very attentive bar staff in the evening. Only 3 sun beds on the roof terrace and no parasols or bar open to get drinks from when we used the pool. The cars used by the hotel (whilst the drivers were very polite) are old and tired and often didn't have working seatbelts which is a major concern. Hotel is situated in a lively great area you can go out on foot and experience some great nightlife.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhishek_Pasricha, General Manager at Lemon Tree Premier, Leisure Valley 2, responded to this review, October 7, 2013
It has been our great pleasure to welcome you at Optus Sarovar Premiere, Gurgaon and we thank you for sharing feedback on Trip Advisor.

We are happy to read that you enjoyed your stay at our property and appreciated the locality ,facilities and service levels at the hotel. We are committed to consistently providing warm and efficient services to all our guests and compliments such as yours are most encouraging and will always be our greatest reward.

I sincerely regret the inconvenience caused to you due to non functioning of seat belts in cars and for not being able to deliver the service standards we set for ourselves. Rest assured the gaps that your valuable feedback has highlighted have been addressed with the concerned team and adequate action will be carried out to avoid such incidents in the future.

Our team looks forward to welcoming you again at Optus Sarovar Premiere, Gurgaon.

Warm Regards,

Abhishek Pasricha
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 4, 2013

Nice smaller hotel, rooms are good size with a nice bathroom and a working desk. Staff very friendly (stayed for 2weeks) and the hotel is very neat. Small gym and a rooftop pool added to my stay. The breakfast has both Indian and Western food, the only negative thing was the coffee at the breakfast. Choose tea!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrikantoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhishek_Pasricha, General Manager at Lemon Tree Premier, Leisure Valley 2, responded to this review, October 7, 2013
Thank you for choosing to stay at Optus Sarovar Premiere, Gurgaon and for reviewing us on Trip Advisor.

It is very pleasing to note that you had a comfortable stay with us and enjoyed the hotel and its facilities.

Your generous praise of our team members is very encouraging.

The team and I, look forward to your continued visits.

Thank you,

Warm Regards,

Abhishek Pasricha
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lemon Tree Premier, Leisure Valley 2

Property: Lemon Tree Premier, Leisure Valley 2
Address: 43 - 47, Sector 29 | City Centre, Gurugram (Gurgaon) 122002, India
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Gurugram (Gurgaon)
#14 Family Hotel in Gurugram (Gurgaon)
#15 Romantic Hotel in Gurugram (Gurgaon)
#17 Luxury Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lemon Tree Premier, Leisure Valley 2 4*
Number of rooms: 80
Official Description (provided by the hotel):
Lemon Tree Premier, Leisure Valley 2, located in the City Center(north) of Gurugram (Sector 29, HUDA), is close to the expressway(NH 8), and a short distance from Leisure Valley Park, Signature Towers, Unitech Business Park, Kingdom of Dreams, Cyber City, MG Road and IFFCO Chowk. The plush and spacious interiors at Lemon Tree Premier, Leisure Valley 2, Gurugram take the zing up a notch. Lemon Tree Premier pampers the style conscious and upbeat traveler with its personalized services, premium in-room amenities, award winning restaurants and fun experiences. The hotel with its 80 smartly furnished rooms and suites, offers you a wide array of accommodation options. Room categories include Superior Room; Deluxe Room; Executive Room. The centrally air conditioned hotel offers a 24x7 Coffee Shop – Citrus Cafe, Slounge, conference area, a Fitness Gym and a Swimming Pool to keep you feeling fresh-as-a-lemon. ... more   less 
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Also Known As:
Optus Sarovar Premiere Gurgaon Hotel Gurgaon

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