We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good rooms and location but bad service”
Review of Vista Park

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Vista Park
Ranked #90 of 254 Hotels in Gurugram (Gurgaon)
Reviewed October 30, 2013

I was on a business trip to Gurgoan and stayed in this hotel on 25th oct, 2013. It was a short stay for just one night since I need to catch early morning flight back to Chennai. The good things about this hotel are clean and large rooms. When we checked in the room was ready since hardly we could find any other guests. The service was very poor. I need to call room service trice to get a bath towel which pissed me off since I was the only person to stay in that floor. All other rooms had no visitors. The lift was so small and only two person can stand in it. Except to the room, I would rate poor for all other service in this hotel. I didnt try food here.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank p_dinesh14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudipto H, General Manager at Vista Park, responded to this reviewResponded November 1, 2013

Mr Dinesh,


I deeply regret for lapse in basic services of providing a bath towel on request.

I am in the process of finding out and at the same time fix the loose ends where it is necessary.

We wish to see you on your next visit once again, with better services assured.

Sudipto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (134)
Traveler rating
Traveler type
Time of year
Language

82 - 88 of 134 reviews

Reviewed October 13, 2013

I keep going back to the hotel over and over again only because the rooms are very good and the clean. The staff are not exactly very helpful and they are not polite at times. The rooms however are very luxurious and plush. Th good part is that there are a plethora of restaurants close by which is great. Since, i really don't need to interact with the staff much i'd definitely go back

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank sanjeevchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudipto H, General Manager at Vista Park, responded to this reviewResponded October 17, 2013

Dear Mr Sanjeev,

Great to have your opinion about our product and services posted on TA.

The staff's behaviour and standards probably did not meet your expectations and this in fact is a matter of serious concern, which I am personally looking into on a day in and day out basis.

Should you feel that there are other areas of improvement please do not hesitate to bring it up on your next visit.

Thanks for your feedback once again.

Regards,

Sudipto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
review_provider_goibibo_b9
Bangalore, India
2
Reviewed October 10, 2013

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank review_provider_goibibo_b9
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sudipto H, General Manager at Vista Park, responded to this reviewResponded October 12, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 8, 2013 via mobile

had stayed for three days recently the location is simply amazing for me with the nearby food court.
The rooms are clean had a good sleep and a good complementery break fast. Nothing to complain but the price in restaurant a little high and the charge for
airport transfer is really
high.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank CETMoorthy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudipto H, General Manager at Vista Park, responded to this reviewResponded October 12, 2013

Dear Mr Moorthy,
Appreciate your candid feedback. We strive to keep our standards at par with the rest of the best.
In case you have found our restaurants rates on the higher side, we have off late introduced for the residents a flat 51 percent off on any item ordered in the restaurant. Please avail the same while on your next visit.
The airport drop and pick up charges might seem a bit higher to you, but we will work out something more competitive for you next time.

Sudipto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

Stayed in this hotel on 20th Sep night. The room was spacious with all common facilities provided. The breakfast options was good.Will recommend the management to keep a fruit basket (or an apple atleast) in the room. The hotel is located at a very good place which is a lively atmosphere.

Room Tip: Stayed in the Superior room (facing the road) which was good
See more room tips
  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Raghuram03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudipto H, General Manager at Vista Park, responded to this reviewResponded September 24, 2013

Dear Mr Raghuram,


Thanks for your feedback....It is our constant endeavour to provide optimum guest satisfaction.

With the kind of motivation we receive from patrons like you, we enjoy doing it even more better, each time.

Thanks once again.

Sudipto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

I stayed for 2 nights which was a pleasant stay, overall the ambiance is good for the price. " Value for money". Food could be much better. But need not to worry this places is located in a place where you find nice places to eat out.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GAjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudipto H, General Manager at Vista Park, responded to this reviewResponded August 2, 2013

Dear Mr Gajay,

Thanks for the valued feedback. Your comments go a long way in putting Vista Park in the foremost hotels of Gurgaon.

Sudipto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

We been to this hotel last month for a office Dinner. The hotel has a nice ambiance over all. The staff is good and helpful. However the food failed to impress me. I was expecting a delicious food however the food quality was substandard. We ordered Indian and continental cuisines, nothing was worth remembering.

  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vipin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudipto H, General Manager at Vista Park, responded to this reviewResponded July 8, 2013

Dear Mr Vipin,

Nice to have your feedback online. We really appreciate your comments regarding our staff, ambiance and service attitude.
We have taken up the issue of substandard food quality with our chef and he is on the job on finding out as what went wrong as nothing specific is mentioned in the feedback.
We will definitely improve on the same and would request you to drop in at your leisure once again for a refreshing experience once again.

Sudipto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Gurugram (Gurgaon) hotels
12.2 mi away
The Gateway Resort Damdama Lake Gurgaon
The Gateway Resort Damdama Lake ...
#6 of 254 in Gurugram (Gurgaon)
774 reviews
12.7 mi away
ITC Grand Bharat
ITC Grand Bharat
#3 of 254 in Gurugram (Gurgaon)
450 reviews
7.5 mi away
Hyatt Regency Gurgaon
Hyatt Regency Gurgaon
#13 of 254 in Gurugram (Gurgaon)
1,154 reviews
Show Prices
Show Prices
Show Prices
7.9 mi away
Aapno Ghar Resort
Aapno Ghar Resort
#74 of 254 in Gurugram (Gurgaon)
79 reviews
1 mi away
Taj City Centre Gurugram
Taj City Centre Gurugram
#5 of 254 in Gurugram (Gurgaon)
894 reviews
2.7 mi away
The Oberoi, Gurgaon
The Oberoi, Gurgaon
#1 of 254 in Gurugram (Gurgaon)
1,315 reviews
Show Prices
Show Prices
Show Prices

Been to Vista Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Vista Park

Address: Plot No 6 & 7, Sector-29, Gurugram (Gurgaon) 122001, India
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #90 of 254 Hotels in Gurugram (Gurgaon)
Price Range: $113 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Vista Park 3.5*
Number of rooms: 40
Reservation Options:
TripAdvisor is proud to partner with Fastbooking, Hotels.com, Expedia, Travelocity, Orbitz, Hotwire, Agoda, TripOnline SA and Cancelon so you can book your Vista Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing