I had made two booking through makemytrip.com for my stay in this hotel. One was for three nights and other was for one night.
I checked in at the Hotel on 25th June 2013, when suddenly on 27th June one of the guests, my mother who is 75 years developed health problems and got high fever. So we had to cut short our visit and immediately rush back. We checked out at 10.20 pm on 27th June 2013 whereas my booking was until 29th June 2013.
The reception was informed to cancel the above mentioned booking. The Lady at the reception could see that it was a genuine problem and much out of our hands.
When after reaching back I emailed to the hotel and make my trip.com they refused to refund the amount which I had paid in advance for the renaming nights.
Is there NO such thing as compassionate Grounds ??? If the problem is genuine and involves a senior citizen can't they be more considerate to the problem.
So friends if you are planing to stay in this hotel and due to any unavoidable circumstances you have to cut short your visit...JUST FORGET ABOUT YOUR MONEY...You will not be refunded a penny. I WILL NEVER AGAIN STAY IN THIS HOTEL.
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