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“Felt Cheated”
Review of Vista Park

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Vista Park
Ranked #69 of 233 Hotels in Gurugram (Gurgaon)
Meerut, India
Level 2 Contributor
7 reviews
6 hotel reviews
“Felt Cheated”
Reviewed June 30, 2013

I had made two booking through makemytrip.com for my stay in this hotel. One was for three nights and other was for one night.

I checked in at the Hotel on 25th June 2013, when suddenly on 27th June one of the guests, my mother who is 75 years developed health problems and got high fever. So we had to cut short our visit and immediately rush back. We checked out at 10.20 pm on 27th June 2013 whereas my booking was until 29th June 2013.

The reception was informed to cancel the above mentioned booking. The Lady at the reception could see that it was a genuine problem and much out of our hands.

When after reaching back I emailed to the hotel and make my trip.com they refused to refund the amount which I had paid in advance for the renaming nights.

Is there NO such thing as compassionate Grounds ??? If the problem is genuine and involves a senior citizen can't they be more considerate to the problem.

So friends if you are planing to stay in this hotel and due to any unavoidable circumstances you have to cut short your visit...JUST FORGET ABOUT YOUR MONEY...You will not be refunded a penny. I WILL NEVER AGAIN STAY IN THIS HOTEL.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dippak001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Ludhiana, India
Level 6 Contributor
113 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed June 20, 2013

Stayed there for a day in April. Location is amidst plethora of eating outlets and very central.
Very nice clean rooms, though small, but serve the purpose!
Lotsa eating out options if you are fond of eating!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vineet1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudipto H, General Manager at Vista Park, responded to this review, June 21, 2013
Thanks a Lot for your feedback.
Hope to see you again.

Sudipto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indore
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 5, 2013

Its a value for money hotel. Though the reception and lobby are not grand but the rooms are excellent. Also the location of the hotel is really nice. I would rate breakfast as average as there is scope of improvement.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank anshul282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudipto H, General Manager at Vista Park, responded to this review, June 7, 2013
Dear Mr Anshul,

Thanks for your feedback ....definitely there are areas of improvement and we are in a process of doing the same.
We once again remain indebted to you for posting a revert .
We would love to see you again.

Warm Regards,

Sudipto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangalore
Level 6 Contributor
115 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed May 11, 2013

The best thing about this hotel is that it is in the middle of a LARGE Food Court which has a wide variety of restaurants.Rooms are neat and Tidy.Complementary Breakfast Menu is limited.The Food is highly priced.And with a wide variety of resutarants surrounding this Hotel, in room dining should be the last option.The minus point is the never care attitude of the Hotel staff.When informed about the bad picture quality and non availability of the important channels,( imagine no IPL !!)nothing was done for all the 3 days I stayed.When this was brought to the notice of the reception,I was told to fill the same in feed back form during my check out !

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raghu67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudipto H, General Manager at Vista Park, responded to this review, May 13, 2013
Dear Raghu67,

Appreciate your feedback and some precise feedback on TV Channels clarity...NO IPL matches, because as we are not subscribed to SET MAX, as a policy decision.
If the indifference in attitude of the staff has perturbed you, I have taken a strong note of the same and will fix the ame.
Thanks once again.
Sudipto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 4, 2013

Stayed in Vista Park from 2nd till 4th May 2013.

Things I liked genuinely -
1. Very good Ambience of the hotel
2. Very good complimentary break fast
3. Clean and well maintained rooms
4. Very good AC and clean toilets
5. Good location in Gurgaon - Next to Bikaner
6. Supportive staff

Things that could be better :
1. Free Wi-fi should have been provided - Too costly rates
2. Lift lobbies could be bit bigger

I found this hotel very good ! A definite suggestion for any one to go and also worth visiting back !

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smkudale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudipto H, General Manager at Vista Park, responded to this review, May 6, 2013
Dear Mr Kudale,

Thanks for your valued feedback...we really strive for excellence as always and in an endeavour for better results we seek such kind of patronage and observations as you have put across .
Internet as a part of the deals are free for a limited and we do accommodate the guest requests for stays beyond 3 days . Anyways , we will definitely work out something on this front as well.
Your feedback will take us once again a long way for betterment of services. Thanks once again.
Regards,
Sudipto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 24, 2013

My husband and I traveled to India from Zimbabwe for a heart bypass and needed a place to totally rest and relax after surgery and 8 exhausting days in hospital. We found it here in the very comfortable rooms overlooking the park We were able to order the delicious food in our rooms and venture out to the cool green park when he felt up to walking. The staff were very friendly and accommodating and made us feel totally at home. To be recommended to anyone who needs a rest, and the location was great with lots for me to do while he rested. We will always have fond memories of our great stay at Vista Park. Lynda and Ian-Guy

Room Tip: Rooms on the upper 2 floors overlooking the park
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank duri22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudipto H, General Manager at Vista Park, responded to this review, March 25, 2013
Dear Guest,

Greetings from Vista Park, Gurgaon !!!... This feedback and compliments have put me and my team members on cloud nine. Hoping for a quick recovery for your husband and we renew our pledge to serve with utmost care and concern with all guests visiting us and especially the one who suffer from any kind of ailments.
Thanks once again.
Sudipto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon
Level 6 Contributor
91 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed March 15, 2013

Being fond of trying various cuisines and experimenting with different stays, joining Vista Dreams was the natural outcome. Situated in the midst of noisy bars, hukkah-parlours and all specimens of world cuisine, it was very difficult to resist the temptation of entering one of the inviting joints. We were really grateful to God that we decided to enter Vista Park only. It was a haven of peace, style and comfort. We chose to have lunch ala carte and whatever we ordered could not have been better. In these days of high prices, the rates were really moderate and pocket-friendly. It was more than value for money. The staff is also very courteous and polite and more than willing to accommodate.Being easily accessible and in the centre of hub, we are looking forward to many more visits and also to complimentary night stay.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank sudershan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudipto H, General Manager at Vista Park, responded to this review, March 16, 2013
Dear Guest,

Thanks for showering all compliments and excellent feedback on food and services at Vista Park. Definitely our mission is to serve guests to their utmost satisafction and make them feel overwhelmed .
We would definitely look forward for your many more such visits of yours in future.
Sudipto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vista Park

Property: Vista Park
Address: Plot No 6 & 7, Sector-29, Gurugram (Gurgaon) 122001, India
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #69 of 233 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Vista Park 3.5*
Number of rooms: 40
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