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“long check in”

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Country Inn & Suites By Carlson, Sector 29
Ranked #24 of 233 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Иркутск, Россия
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“long check in”
Reviewed February 17, 2013

I choose this hotel just bcoz i like few pics and bcoz its near airport... I just came to India and first i want to do its take shower and sleep! But when my driver find hotel (it was little difficult to find it) but when finally i reach .. young men on reprehension was very slow.... check in was really long.... my legs almost shake ... Room was good... shower was great!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christina_Sazanovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, Sector 29, responded to this review, February 26, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sector-29, Gurgaon!!!

It seems like you stayed at our other property at Country Inn & Suites By Carlson, Udyog Vihar, Gurgaon!!! Thank you for sharing your experience on TripAdvisor.

We are especially pleased to know that you liked and enjoyed our room and the world class amenities and facilities attached with it. Your compliments go a long way to encourage us in our endeavour to achieve excellence. Please be assured that the feedback from our guests is of extreme importance to us as it helps us take note of our problem areas and improve upon them wherever needed. The hotel staff checked and figured that the cab booked by you from the airport to the hotel was through a travel agent and not through the hotel, which caused the unfortunate mix-up and the resultant inconvenience. We however, deeply regret the delay in the check – in procedure. We assure you that it was a one time incident and we will make sure that such issues would never crop up in future.

We would love to have you stay with us again and hope to be able to serve you yet again and satisfy every requirement to your standards.

Warm Regards,
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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450 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Any
English first
Roorkee
Level Contributor
159 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed February 13, 2013

Convenient Location
No restaurants in walking distance
Room Spacious
Welcome fruits and cookies
Towels not so good
Shower good
AC good
Dining place small
Elevator slow
Good Ambience
Small but good Gym , limited machines , just one tread mill
Friendly staff

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank worldtrotterrke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, Sector 29, responded to this review, February 15, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sector-29, Gurgaon!!!

We would like to take this opportunity to thank you for writing such a great review about your stay with us at Country Inn & Suites By Carlson, Sector – 29, Gurgaon on TripAdvisor. We are glad that you have enjoyed our convenient location, spacious and comfortable rooms, world class amenities and facilities, delicious food at the gorgeous restaurant and the great ambiance of the hotel as a whole.

Your appreciation of our hotel goes a long way to encourage us to put in more efforts to achieve our ultimate goal to achieve excellence and satisfy our guests in every way possible. Your feedback about the towels has been passed on to the relevant department and please be assured that necessary measures would be taken in this regard.

Our hotel boasts of a great in-house restaurant Mosaic, a multi-cuisine delight for our guests. As most of our guests are business travellers, we have equipped the gym accordingly. However, your suggestions have been taken up seriously and the management will soon take improvement measures in this regard as well.

We would love to have you stay with us again and hope for an opportunity to be able to serve you to the best of our abilities to make your experience with us delightful and pleasantly memorable.

Warm Regards,
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 6, 2013

Stayed here for 2 days as part of the business trip.

> Excellent Location
> Rooms are well maintained
> Complimentary breakfast is very good. Sambhar can be improved. The palappam and stew was excellent. Idli is average. Chutneys are good.
> Prompt response to all room service and laundry requests.
> Checkin and checkout process was very smooth.
> Ordered thai prawn curry and rice for dinner. It was excellent. But the same cannot be said about the hawaiian colada. It was only average.
> Internet was slow sometimes. Otherwise it was good for checking office mails and casual browsing.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RavikumarEswaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, Sector 29, responded to this review, February 8, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sector-29, Gurgaon!!!

Thank you for taking your precious time out to pen down such kind words of appreciation about your experience of a stay with us at Country Inn & Suites By Carlson, Sector – 29, Gurgaon on TripAdvisor. To receive such great compliments goes a long way to encourage us to continue to work hard everyday with an added zeal to achieve the ultimate goal of our guests’ satisfaction.

In the past too, we have received compliments for our convenient location, beautifully decorated and well maintained rooms, delicious and fresh food, courteous and efficient staff and services and world class amenities and facilities from our guests, but your appreciation of the same brings in an extra bout of happiness and encouragement to us. We regret the disappointment regarding the beverage and internet speed. Please be assured that we take every feedback in all seriousness and have conveyed your concerns to the relevant departments and will make sure that your concerns are taken care of and never pose any problem to all our future guests.

We would love to have you stay with us again and give us an opportunity to help you have a great experience and create some beautiful memories with us.

Warm Regards,
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ghaziabad, India
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 4, 2013

We had Dinner Buffet with sis family in Mosaic Restaurant...Dine in arrangemnts were good & food was yummy...Unlike Country Inn @ Vaishali , non -Veg food is served here so my Brother in Law took the maximum advantage of it & unarguably became the highest beneficiary of Buffet.

Dessserts were awesome while in confectionery items - muffins,donuts,strawberry cake all were fingerlicious...

But i was not satisfied with overall hospitality of the Hotel staff however chef was an exception who was very courteous & taking the feedback graciously...

Overall it was the nice Family Dinner experience & as a foodie enjoyed a lot on the central table of the Mosaic Restaurant....

Thanks Country Inn !!!!!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Prakhar_Pramod_Agraw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, Sector 29, responded to this review, February 8, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sector-29, Gurgaon!!!

We, hereby offer you our heartfelt thanks to you for such kind words of appreciation about your experience with us at Country Inn & Suites By Carlson, Sector-29, Gurgaon and for sharing them on TripAdvisor. We are glad to know that you enjoyed our delicious and scrumptious dinner buffet at Mosaic, especially the mouth watering non-vegetarian section and the heavenly dessert range that we have on offer.

To receive such great compliments only encourages us to fare better and better in future. Kindly be assured that any feedback from our guests is always dealt with on a high priority, hence your comments have already been taken up and we have organised special training for the staff to improve upon the hospitality factor.

We would love to have you back again and be blessed with an opportunity to serve you soon.

Warm Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amritsar, India
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 31, 2013

It is a naet and clean hotel.The lobby is also very attractive.I liked the stay in this hotel.The rooms are not very spacious but it has all the facilities neede for a business traveller.I liked the food as well.The breakfast was also good in this hotel.I would visit it again if I travel to Gurgaon.Perfect place to relax for tired business travellers.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank navtej999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, Sector 29, responded to this review, February 3, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sector-29, Gurgaon!!!

It brings us great pleasure to receive such positive comments about your stay with us that you have shared on TripAdvisor. We are glad that you have liked our high standards of maintenance and housekeeping, warm and welcoming lobby, delectable culinary delights and international standards of facilities, amenities and services.

It is compliments like these that keep us motivated to strive harder to achieve the highest levels of excellence. We await your return to our hotel soon and hope for an opportunity to be able to serve you again to the best of your satisfaction.

Warm Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 26, 2013

Good Property.Not Value for Money.
Only Food was Expensive and Slightly Spicy Food.
Ample Car parking is availabale
Airport Pick Up and Drop is Complimentatry
Good Property.Not Value for Money.
Only Food was Expensive and Slightly Spicy Food.
Ample Car parking is availabale

Room Tip: Rooms are OK
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank devdinesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, Sector 29, responded to this review, January 30, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sectro-29, Gurgaon!!!

Thank you for sharing your experience of staying with us at Country Inn & Suites By Carlson, Sector – 29, Gurgaon on TripAdvisor. Your feedback both negative and positive hold equal importance to us as they help either in motivating either by appreciation or by criticising the areas that need improvement.

We are happy that you enjoyed the hotel as a whole and appreciate the spacious parking space and our world class facilities, amenities and services. Just like you, our other guests have also appreciated our complimentary Pick and Drop services to and from the airport. However, we regret your dissatisfaction regarding the food. We assure your that we are very flexible in modifying food as per the taste of our guest, but the buffet food is as per the general taste.

We await your return for a stay with us and an opportunity to serve you to the best of our abilities again in near future. We hope to help you have a great experience and build great memories to take back home.

Warm Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
84 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed January 19, 2013

The colourful lobby brought a smile to a tired and weary traveller that I was and the check in was very quick. A quick trip to the coffee house resulted in being served a burger in a crumbly and obviously stale bun. The plus point is that it was struck off the bill when this was pointed out. I am very happy that the room service chef obliged with an out of the menu khichdi request for dinner. During the next two days, I was again confronted with stale breads during breakfast and lunch and the sushi was not rolled tightly and had stale fish. I think that they do not have much occupancy and thus the breads etc get recycled. Apart from the bread and sushi snafu the rest of the experience was a breeze. Good service was the plus point in this stay. Would like to go back, especially now that I know what to avoid.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ShilpaNayakBelagajee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, Sector 29, responded to this review, January 23, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sectro-29, Gurgaon!!!

It is delightful to receive positive comments about your stay but while checking your details in our system I found out that you stayed at our other hotel which is situated nearby i.e.Country Inn & Suites By Carlson, Udyog Vihar, Gurgaon. It brings us further happiness to know that you appreciate the warm and welcoming lobby, charming, courteous and efficient staff and the vibrant décor of the hotel.

It is always a source of great motivation and encouragement when a guest compliments us on our positive areas. However, we regret your unfortunate experience with the food. Please be assured that all feedbacks are taken on a high priority basis and dealt with accordingly. As per our conversation over the phone, we assure you that on your next visit, our chef will meet you personally and take care of any qualms that you may have had this time.

We await your return to the hotel soon and hope to be given an opportunity to serve you to the best of our abilities and to the your highest level of satisfaction.

Warm Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Sector 29

Property: Country Inn & Suites By Carlson, Sector 29
Address: Plot No. 360 - 362, Gurugram (Gurgaon) 122001, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 233 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Country Inn & Suites By Carlson, Sector 29 3.5*
Number of rooms: 44
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