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“In Praise of Courtyard Gurgaon Staff”

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Courtyard Gurugram Downtown
Ranked #21 of 229 Hotels in Gurugram (Gurgaon)
Washington DC, District of Columbia
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“In Praise of Courtyard Gurgaon Staff”
5 of 5 bubbles Reviewed September 4, 2010

Amit MenonI Front Desk Manager @ Courtyard Gurgaon reached out to me via email before I even arrived. He wanted to know every detail of how he could insure that my visit was a pleasant one. There were some hiccups that he immediately corrected. Every single moment was a pleasure at this hotel, as part of a round the world trip that included several days in Agra, the Courtyard Gurgaon became an oasis of peace and tranquility. I look forward to getting back there for another stay.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tedhart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,090 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Chicago, Illinois
Level Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed August 27, 2010

I checked into the Courtyard Marriott Gurgaon for a single night stay while in transit from Delhi to south India. The airport pickup was smooth, but given how new the international terminal is, some hotels had their drivers picking up people inside the airport while others were forced to wait outside the airport (a little confusing). Fair warning to future Delhi international passengers - check both inside just outside of customs and outside for your driver.
Transport was in an Innova mini-van complete with a fresh towel and bottled water. The drive wasn't too long but granted traffic was minimal that late in the evening. The Gurgaon seems to be a bit further out than many of the other hotels, but that was fine with me as I would rather be away from the city chaos and horn honking. Check in was easy and I was in my room within 10 minutes of arriving. The rooms are nice and well appointed. Bathrooms were as nice as some 5 stars I've stayed in and I thought the bed was very comfortable as well. The large window seemed to have some condensation between the panes of glass which obstructed what would have appeared to be a great view. I only ventured to the hotel bar for a quick drink and the service there was great as I would expect it to be. Yes the internet charges are high, but they are high in most India 5 stars. I would love to find a hotel that had free wi-fi in the lobby area (I was able to get 1 hour free from the front desk but that was the exception).
All-in-all, I would recommend this hotel to business or leisure travelers looking for a nice place in Gurgaon.

Stayed August 2010, traveled solo
Helpful?
Thank VivaPamplona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whiteland IN
1 review
5 of 5 bubbles Reviewed August 26, 2010

I visited New Delhi India for 6 weeks on business and couldn't have picked a better place to stay. Being the "Road Warrior" it was so nice to stay in a hotel that made every effort to ensure my comfort. The staff seemed to anticipate my every need. Matthew the Hotel Manager and his staff always greeted me and my colleagues with a friendly smile and hello by name, which always made our day.
The rooms are very nice. I had to sleep during the day and the noise level was very low, which made sleeping during the day easy.
The exercise facility was nice as well. There is a personal trainer on site everyday to ensure you get an optimal workout. One of the Trainers even customized a work out routine for me. Thank you Navdeep. I'm still keeping up with the routine. : )
All is all I would say this hotel is top notch and I would like to personally
Thank all of you for making my 6 weeks away from home a wonderful experience.

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank md7771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed August 25, 2010

Truly enjoyed my stay here. The staff was very friendly and helpful. Service was good and rooms are nice too!

  • Stayed August 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 99loveTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
5 reviews
5 of 5 bubbles Reviewed August 24, 2010

Staff is wonderful and really tries to do their best to assist you with all of your needs. General manager is also extremely helpful and responds to all of your questions and concerns promptly.
Room service person was extremely friendly and even gave me a complimentary chocolate pastry that was so delicious.
The beds are super comfortable and I always have fresh, white sheets everyday.

Stayed August 2010, traveled on business
Helpful?
Thank Ketchup10000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MUMBAI
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed June 29, 2010

I am writing this review sitting right in this property. Had a booking for 3 nights but already decided to checout tomorrow morning!!! One of the worst hotels i have ever stayed! Only name is Marriott but that doesn't reflext in attitude of the people. If you ever decide to stay here, please ensure you bring your own towel as these 10 year old ones you won't be able to use. The food was horrible though i can eat anything and everything.... i failed in this property.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vinodraib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed June 26, 2010

I had been to Gurgaon in May for a business visit and stayed in Courtyard by Marriott in Gurgaon.

The Hotel was located quite far from most of the happening places/ malls in Gurgaon. Lack of public transport in Gurgaon add to the difficulty to commute to malls etc and most of the time I had to eat in the restaurant inside the hotel.

The food in the restaurant was very average and overly priced. No Varieties especially for vegetarians though breakfast was good and had good variety. The Lunch and Dinner Buffet priced at around 1300 was exorbitant and there were very few choices.

The rooms per se was really good and comfortable and comparable to Marriott and other hotels of similar standards.

Broadband was chargeable and the charges was exorbitant, INR 500 per hour and there is no option for you to switch between wired and wireless within the same plan. I dont understand how does Marriott standards are to do with charging Rs 500 per hour for net connection.

On a whole, I would recommend this hotel only for business visitors who have a conveyance of their own and companies which can afford to reimburse staff for exhorbitant internet charges.

Regards
Kiran

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiran Kumar W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Gurugram Downtown

Property: Courtyard Gurugram Downtown
Address: Plot no _ 27 B, Sector Road | B Block, Sushant Lok 1, Sector 27, Gurugram (Gurgaon) 122002, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Gurugram (Gurgaon)
#10 Family Hotel in Gurugram (Gurgaon)
#12 Business Hotel in Gurugram (Gurgaon)
#20 Luxury Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Courtyard Gurugram Downtown 4*
Number of rooms: 198
Official Description (provided by the hotel):
Set in the heart of Gurgaon, the ‘Cyber City’ of North India, Courtyard by Marriott, redefines comfort and quality. The hotel is strategically located in Gurgaon just 30 minutes away from the New Delhi International Airport. Courtyard’s warm, attentive service, exclusive dining options and best-in-class amenities, makes it an ideal choice for business and leisure travellers looking for an international standard hotel accommodation in the national capital region. The location provides easy access to not just the key tourist attractions of New Delhi, but also makes it a perfect base for tourists covering the entire ‘golden triangle’ of Agra and Jaipur.Courtyard by Marriott, Gurgaon offers 198 spacious, contemporary rooms which include 154 fully appointed rooms, 38 executive rooms and 6 exquisite suites with king size beds along with a fully equipped work-station, ensuring that each guest has a comfortable and memorable stay. For the discerning business traveller, the hotel offers all facilities including meeting rooms, state-of-the- art audio-visual equipment as well as wireless, high speed internet access and video conferencing facilities. ... more   less 
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Also Known As:
Courtyard By Marriott Gurgaon Hotel Gurgaon

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