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“Great Hotel for the Business Person” 5 of 5 bubbles
Review of Courtyard Gurugram Downtown

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Courtyard Gurugram Downtown
Ranked #21 of 227 Hotels in Gurugram (Gurgaon)
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Hotel for the Business Person”
5 of 5 bubbles Reviewed November 8, 2011

Well, I have now stayed in this hotel 4 times in the past year on long stints. I never get tired of it.

The staff are absolutely great, the managers and other hotel staff remember your name and are always helpful and have a smile for you.

The rooms are great, clean well maintained. Privacy is good. They have a very nice gym with good equipment. I definetely get my weight workouts and my 5 Km run every day. Breakfast is good they do a full buffet. For dinner they have a good buffet dinner everyday with a cross between Indian and Western, so if you are tired of all the spices you can take a break.

Arranging a car is no problem, they are always ready to help. If you want to do a day trip to Jaipur or the Taj, they can arrange it for you. If you want a real good driver, ask for Rajesh.

It also has a nice big swimming pool. The bar is small but has a good variety of drinks etc. Room service is good.

Really nice comfortble place to stay at if you are a business person. It is close to a few malls as well.

  • Stayed November 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TinoF2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewCoop, General Manager at Courtyard Gurugram Downtown, responded to this review, November 25, 2011
Dear TinoF2,

Thank you for your outstanding review. It is this type of public praise that keeps my associates driven and engaged. We look forward to looking after you for many years to come.

Kindest regards

Matthew Cooper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,069 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (223)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Woudrichem, The Netherlands
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed November 5, 2011

Taxi shuttle was waiting when I arrived. Check-in was efficient. Had a room at the 10 th floor. Area leaving elevator was very dirty. Dead flies and spiders. Mold everywhere. Same for he room. Breakfast in Momo. Again dirty. Dishes were not clean and neither the Cutlery. Visited the hotel for business for 1 day but probably won't return next time.

  • Stayed November 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank FemkeBas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewCoop, General Manager at Courtyard Gurugram Downtown, responded to this review, November 26, 2011
Dear Femkebas,

Thank you very much for taking the time to write your review. I have just sent you a message with my contact details so that I may have a chance to discuss your stay with you. I appreciate you giving me the opportunity to respond to you and I apologise the standard of cleanliness you experienced.

Kindest regards Matthew Cooper General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 9, 2011

I had to stay over the Courtyard Marriot in Gurgaon, near the Indira Gandhi International Airport for one night, and then move over to my final destination. I can say the room I stayed was fabulous for the price and very clean and the breakfast buffet was very good as well.

  • Stayed October 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank t7c192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewCoop, General Manager at Courtyard Gurugram Downtown, responded to this review, November 26, 2011
Dear t7c192 ,

Thank you very much for taking the time to review our hotel. It certainly inspires my team to keep trying harder to look after our guests when they recieve such public appreciation as this. Please feel free to contact me when next you travel to New Delhi and Gurgaon and we will ensure we look after you again.

Kindest regards Matthew Cooper General manager Courtyard by Marriott Gurgaon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 8, 2011

Stayed at the Courtyard Gurgaon for our first 3 nights in India. Appreciated the pre-arrival email from the hotel offering to set up transportation from the airport to the hotel (and including at least a nominal price). Even though a taxi would probably be half as much, I recommend the hotel car. You walk out, find the guy waving your name, and you can start relaxing.

Check in was pleasant and the room was nicer than many full Marriotts in the US; my wife particularly liked the shower. TV had several US and British stations (CNN, BBC, etc.)

The two restaurants were both nice. Wait staff in both were very helpful with my food allergy to gluten. In fact, I found them much easier to deal with than most US Marriott staff because they had a much better understanding of their food and preparation processes. Restaurant food prices seemed a bit high, even for a high end hotel in India.

The only complaint I have is that the hotel was not very helpful setting up reasonably priced tours. For both a day trip around Delhi and a trip to Agra the conceirge pushed the hotel car at 2 to 4 times the cost of a radio cab or a local tour car. We had already made other arrangements but my suggestion is to get the name of a guide and/or car company from this website or from another tourist in the hotel as you will get as good if not better service at half the price.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BH001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewCoop, General Manager at Courtyard Gurugram Downtown, responded to this review, November 26, 2011
Dear BH001,

Thank you so much for taking the time to wrie such a detailed review. I really appreciate you recognising the hard work we put into making your Indian travel experience easier. I would like to thank you for mentioning the frustration you faced trying to book a Taj Mahal/Agra tour and would like to let you know as a result of your review have redesigned our travel desk process. I hope I have a chance to show you the changes that you were the catalyst to improve.
I look forward to welcoming you back to New Delhi and Gurgaon.
Kind Regards Matthew Cooper General Manager Courtyard by Marriott Gurgaon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 19, 2011

A home away from home!! Thanks to very welcoming chefs and staff working in both restaurants. Housekeeping took good care of our room and always provided towels. The room has a good size with very confortable bed and small sitting area. Room service was always efficient delivering food as ordered … and the food was really tasty, as well as their great coffee and delicious deserts. A very nice hotel with good décor giving personalized service thanks to Matthew, the GM, and his great teams (from security people to restaurant staff to hotel personal) who really know how to ensure that guests are well taken care. Keep the good work up!

  • Stayed October 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LTMF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewCoop, General Manager at Courtyard Gurugram Downtown, responded to this review, November 26, 2011
Dear LTMF,

Simply......Thank you. We cant wait to be your New Delhi home away from home again very soon. You mentioned me by name and I appreciate that but as you rightly said it is all about my associates. They are fantastic and make my job easy! Once again thank you.
Kind regards Matthew Cooper General Manager Courtyard by Marriott Gurgaon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed September 16, 2011

I stayed here for just one night during a business trip to Gurgaon. Location was perfect as all my work was in Gurgaon only. However if the work is in Delhi i think best to avoid hotels in Gurgaon.

The check in and the check out is very efficient which is exactly what you need on a business trip. Rooms are decent sized and quite the standard of a good five star hotel. Bathrooms were very clean and neat. Wi-fi was at good speed.

In the morning breakfast was very good. The spread was just right mix. Usually i prefer a light south indian break fast and i was very satisfied.

Staff is very professional and efficient. Typically for business trips you need things to work fast and that's exactly how this hotel works. Every staff here i felt had a smile and very polite.
I didn't get to use any other facilities gyms etc as mine was a short trip. However my colleague used the gym and was quite happy.

Hotel has one restaurant Red Zen. Though i didn't use it i have eaten at the mumbai one which is very good. It is a Pan Asian cuisine

Best part is we got a fantastic rate and for the price we stayed in it was very good value for money

  • Stayed October 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Subneel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 12, 2011

Absolutely loved this hotel. Staff is great, rooms are new and clean. Beds are the best I slept on in India. Lounge is amazing, breakfast is wonderful. Be warned the nightly rates are high, but if you value a good nights sleep you won't regret it.

The only complaint I have, and its a big one, but very easy to avoid; don't use hotel for travel or rides. They charge way more than the going rate for trip to airport, into the city, or worst of all Agra. You can do better on your own.

Room Tip: All rooms are great, glass and marble.
See more room tips
  • Stayed August 2011, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jwalken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Gurugram Downtown

Property: Courtyard Gurugram Downtown
Address: Plot no _ 27 B, Sector Road | B Block, Sushant Lok 1, Sector 27, Gurugram (Gurgaon) 122002, India
Phone Number:
Location: India > Haryana > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Gurugram (Gurgaon)
#10 Family Hotel in Gurugram (Gurgaon)
#12 Business Hotel in Gurugram (Gurgaon)
#19 Luxury Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Courtyard Gurugram Downtown 4*
Number of rooms: 198
Official Description (provided by the hotel):
Set in the heart of Gurgaon, the ‘Cyber City’ of North India, Courtyard by Marriott, redefines comfort and quality. The hotel is strategically located in Gurgaon just 30 minutes away from the New Delhi International Airport. Courtyard’s warm, attentive service, exclusive dining options and best-in-class amenities, makes it an ideal choice for business and leisure travellers looking for an international standard hotel accommodation in the national capital region. The location provides easy access to not just the key tourist attractions of New Delhi, but also makes it a perfect base for tourists covering the entire ‘golden triangle’ of Agra and Jaipur.Courtyard by Marriott, Gurgaon offers 198 spacious, contemporary rooms which include 154 fully appointed rooms, 38 executive rooms and 6 exquisite suites with king size beds along with a fully equipped work-station, ensuring that each guest has a comfortable and memorable stay. For the discerning business traveller, the hotel offers all facilities including meeting rooms, state-of-the- art audio-visual equipment as well as wireless, high speed internet access and video conferencing facilities. ... more   less 
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Also Known As:
Courtyard By Marriott Gurgaon Hotel Gurgaon

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