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“Hotel in a mall”

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The Leela Ambience Gurugram Hotel & Residences
Ranked #15 of 237 Hotels in Gurugram (Gurgaon)
Reviewed March 17, 2014 via mobile

This is a perfect hotel for people who want to hang out in one of the best high end malls in Delhi and NCR in the evening. With lots of eating options available in mall and various restaurants in the hotel one will get confused with options. The rooms and service are excellent so is the food.

Stayed: September 2013, traveled on business
1  Thank ranjalashwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel K, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this reviewResponded March 21, 2014

Dear Guest,


It’s exciting to receive such motivating comments from our guests as we take pride in delivering best of the services to make your stay a memorable one and to become the most preferred destination in Delhi NCR.

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,097)
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940 - 946 of 1,097 reviews

Reviewed March 16, 2014

This was my second visit to the Leela and third trip to India (I have also stayed at the Westin). It is close to their airport and only 20 minutes to Delhi. The rooms are attractive and large. You are greeted with flowers and friendly staff. My room had fresh flowers more than once on the bed. The concierge was outstanding. She even walked us to the mall to show us where we could pick up gifts for our colleagues in India. Breakfast, especially the pastries, was quite good and included with our room. The only complaint was with the spa. On my last day before a 17 hour flight, my co-worker and I each booked massages and they put us in the same room. We asked for our own rooms, but they were unable to accommodate us. I would have liked them to ask us vs assume. so I advised their management team of this oversight.

Room Tip: Ask for a room away from the elevator as many guests arrive throughout the evening and can be loud.
  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank hipmomandwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel K, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this reviewResponded March 21, 2014

Dear Guest,

It’s exciting to receive such motivating comments from our guests as we take pride in delivering best of the services to make your stay a memorable one and to become the most preferred destination in Delhi NCR.

we have noted your feedback and your preference for the spa and have shared it to the concerned team to address and to ensure it is not repeated.

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2014

It was a office trip and i enjoyed the ambiance. Food is nice and the arrangements were also good it was a perfect place for big events and promotional activities for around 200 people. over all a good experience.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kharkiaashish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel K, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this reviewResponded March 21, 2014

Dear Guest,


It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2014

We stayed in leela for my birthday for two days. The welcome was outstanding. I was all in cloud 9. The presented me a bouquet and gave a better room . An upgraded one. Then we tried all the restaurant . The Italian restaurant at top floor was the best with a good view. The view froom the room is amazing . Also, the spa is excellent.

Room Tip: Room facing the road side
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Priyanka2788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel K, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this reviewResponded March 21, 2014

Dear Guest,


It’s exciting to receive such motivating comments from our guests as we take pride in delivering best of the services to make your stay a memorable one and to become the most preferred destination in Delhi NCR.

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2014

I was at the Leela Ambience Hotel for an event and it was a very pleasant stay. It was not the first time I am staying at this property. It has been one of the most ideal venues to execute events for us in the NCR region. the space the hotel provides for events is the best in the region.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Yadush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel K, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this reviewResponded March 21, 2014

Dear Guest,


It’s exciting to receive such motivating comments from our guests as we take pride in delivering best of the services to make your stay a memorable one and to become the most preferred destination in Delhi NCR.

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2014 via mobile

I have now stayed at the Leela Ambience twice and have had a decent experience both stays. The hotel rooms are very nice, comfortable with good amenities. The bathrooms are worth a particular mention with sunken baths and full showers.

The beds are a little soft for my liking but that is really just personal preference rather than a criticism.

There are a number of restaurants in the hotel and it is also attached to a good sized shopping mall giving you a number of options. The food in the restaurants I have eaten in is very good but the service is slow.

The complimentary wifi service is very slow compared to global standards but does allow you to connect up to 3 devices. There is a quicker premium option which to be fair is not ruinously expensive although it would be better to have broadband access available free given that the Hotel is not the cheapest.

Overall I would happily recommend the Leela Ambience as a place to stay. It gives you a nicely secluded and luxurious place to get away from the cheerful chaos of the traffic and daily life in India. The staff are very polite and generally do their best to accommodate your requirements.

Tip: Rooms with the Forest View are lovely with a great Patio to sit and look over the Forrest. The only challenge is that even with the door closed, if there is a wedding on, you will hear all the festivities as they set off fireworks and procession up and down the street. For maximum quiet, get a courtyard facing room.

Stayed: March 2014, traveled on business
Thank Hoffaddp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel K, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this reviewResponded March 21, 2014

Dear Guest,


It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation.

we have noted your feedback and your preference with regards to the internet and have shared it with the concerned team to address it.

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2014 via mobile

Returned to this hotel after my stay last year for business. Service, friendly staff, problem solving - perfect.
Door lock at my room didn't work anymore, immediately 7 emoyees there, after a few minutes lock was changed.
Had a terrace room first - I didn't like it - to noisy and smelly...I'd rather go for a room facing nature reserve (that's what they call it at least...)

Stayed: March 2014, traveled on business
Thank Asiatravel1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel K, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this reviewResponded March 19, 2014

Dear Guest,


It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Leela Ambience Gurugram Hotel & Residences

Address: National Highway 8, Gurugram (Gurgaon) 122002, India (Formerly The Leela Kempinski Gurgaon Delhi NCR)
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#8 Romantic Hotel in Gurugram (Gurgaon)
#8 Family Hotel in Gurugram (Gurgaon)
#11 Business Hotel in Gurugram (Gurgaon)
#12 Spa Hotel in Gurugram (Gurgaon)
#15 Luxury Hotel in Gurugram (Gurgaon)
Price Range: $154 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Leela Ambience Gurugram Hotel & Residences 5*
Official Description (provided by the hotel):
Located at the recognized gateway business district of Gurugram in the National capital region (NCR) – The Leela Ambience Gurugram is a contemporary luxury hotel that combines the conveniences of a modern living with the distinguished Indian hospitality. Surrounded by lush green environment and complimented by its location, in mixed-use complex of high-end residences, luxury shopping mall, restaurants, entertainment and wellness facilities make it a perfect lifestyle destination for a business visitors, people on vacation and inveterate shoppers. It’s warm, intimate service delivered by efficient friendly staff highlight the true essence of Indian Hospitality. ... more   less 
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Also Known As:
The Leela Kempinski Gurgaon Delhi Ncr Hotel Gurgaon
Leela Kempinski Hotel Gurgaon

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