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“Modern Elegance”

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The Leela Ambience Gurugram Hotel & Residences
Ranked #16 of 263 Hotels in Gurugram (Gurgaon)
Reviewed January 12, 2014

We only stayed here one night to be close to the airport. It was a very lovely hotel. The rooms were modern, spacious, and comfortable. The bathrooms were incredible - especially the shower. We ate in the restaurant twice. They have an extensive menu for dinner. The breakfast buffet was also very good. The staff were very helpful and accommodating.

Room Tip: I think any room here would be good.
See more room tips
  • Stayed: November 2013, traveled as a couple
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Thank pshafransky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel K, Nidhi Verma, Head PR & Marketing communications at The Leela Ambience Gurugram Hotel & Residences, responded to this reviewResponded January 22, 2014

Dear Guest,


It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,023 - 1,029 of 1,147 reviews

Reviewed January 8, 2014

We have stayed for 4 nights during our golden triangle trip.
- Service was perfect. The all staffs were very helpful. The rooms are very good.
- Good location for airport and next the good shopping mall "Ambiance"
- Breakfast Buffet was delicious.

  • Stayed: December 2013, traveled with family
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Thank kgezgen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel K, Nidhi Verma, Head PR & Marketing communications at The Leela Ambience Gurugram Hotel & Residences, responded to this reviewResponded January 22, 2014

Dear Guest,

It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

Luxurious and comfortable to the extreme. Huge rooms and amazing bathroom. Biggest breakfast buffet ever with numerous choices. Staff very helpful yet formal. You will be greeted multiple times on each corridor you pass.

  • Stayed: July 2013, traveled on business
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Thank Avi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel K, Nidhi Verma, Head PR & Marketing communications at The Leela Ambience Gurugram Hotel & Residences, responded to this reviewResponded January 22, 2014

Dear Guest,

It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation
Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

1.The hotel wastes resources, seriously.

2.Food in in room dining is served in a totally different format from what one orders.
This happened with me 3 times, despite bringing out the glaring errors.
Everytime the duty manager apologized, but, they committed the same mistake,
again and again.

3.Spectra restaurant is seriously under-staffed. Long time lost in waiting for orders,
by the time its served, the food turns cold.

4.The managerial cadre staff members of the hotel don't use the pens placed
in guest rooms. The use other branded pens which sends a very wrong signal
that, they don't enjoy using their own resources.

5.It takes a couple of rings before the Guest Relations Executive answers your call.

6.On the outer cover of the feedback form, there are 2 glaring mistakes:

a.Capt.Krishnan Nair ( Emiretus Chairman's address ) asks guests to assist
the hotel to develop by giving feedback. When you say assist it becomes duty bound
on the guest to do so, which inturn tantamounts to an employer employee relationship.
In other words, it'd be mean that The Leela is the employer and the staying guests are
its employees.

b.Capt.Nair doesn't sign on the form, which is a bare requisite for a better guest hotel
relationship.

Despite having a chain of hotels and, still expanding, its bizarre to see such bloopers being
unnoticed.

  • Stayed: December 2013, traveled on business
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Thank PaddyGopalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2013

We stayed at this hotel on our return to Delhi after a tour of Bhutan as it was only a few minutes from the airport. It was very comfortable, a lovely room, good food and helpful friendly staff. We definitely recommend this lovely new, modern, especially if travelling on via the airport as it is so well placed. If hoping to explore Delhi the hotel may be a little too far out of the city for convenience, but taxis would get you to most places within about an hour, traffic permitting!!

  • Stayed: November 2013, traveled as a couple
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Thank graham_hyland2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel K, Nidhi Verma, Head PR & Marketing communications at The Leela Ambience Gurugram Hotel & Residences, responded to this reviewResponded January 2, 2014

Dear Guest,


It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

Leela Gurgaon stands apart from the rest of the hotel in its vicinity.Service is very good and its not just a hotel for business travellors but also for tourists alike.food is very nice and so is the bar. do try the chinese restaurant located on the top floor.rooms are very confortable and nice ambience.just wished the lighting could have been a bit better.

  • Stayed: September 2013, traveled on business
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Thank sangrammp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel K, Nidhi Verma, Head PR & Marketing communications at The Leela Ambience Gurugram Hotel & Residences, responded to this reviewResponded January 2, 2014

Dear Guest,

It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation. We have noted your feedback and have shared it to the concerned team to address the same.

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2013

The rooms are pretty amazing - they're huge, the furnishings are nice, the bathrooms are insane, and the place is spotless. The breakfast buffet downstairs is extensive and delicious and the room service is good, too. You will be inundated with people greeting you throughout the hotel, which can get old quickly. It's right next to an American-style/expat-esque mall so it's convenient. That said, you will NOT see the "real" India by any means if you stay here and don't venture out. You will be pretty isolated here - the hotel and the mall are the only things in the area. It's very expensive but if you want to visit India and have an American luxury hotel experience, this works. I wouldn't stay here for my own vacation but it was fine for a business trip. I stayed here for 2 weeks.

  • Stayed: January 2013, traveled on business
    • Value
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    • Service
Thank KLF_1031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel K, Nidhi Verma, Head PR & Marketing communications at The Leela Ambience Gurugram Hotel & Residences, responded to this reviewResponded January 31, 2014

Dear Guest,

It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Leela Ambience Gurugram Hotel & Residences

Address: Ambience Island, National Highway, Gurugram (Gurgaon) 122002, India (Formerly The Leela Kempinski Gurgaon Delhi NCR)
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Family Hotel in Gurugram (Gurgaon)
#8 Romantic Hotel in Gurugram (Gurgaon)
#11 Business Hotel in Gurugram (Gurgaon)
#13 Spa Hotel in Gurugram (Gurgaon)
#15 Luxury Hotel in Gurugram (Gurgaon)
Price Range: $183 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Leela Ambience Gurugram Hotel & Residences 5*
Number of rooms: 254
Official Description (provided by the hotel):
Located at the recognized gateway business district of Gurugram in the National capital region (NCR) – The Leela Ambience Gurugram is a contemporary luxury hotel that combines the conveniences of a modern living with the distinguished Indian hospitality. Surrounded by lush green environment and complimented by its location, in mixed-use complex of high-end residences, luxury shopping mall, restaurants, entertainment and wellness facilities make it a perfect lifestyle destination for a business visitors, people on vacation and inveterate shoppers. Its warm, intimate service delivered by efficient friendly staff highlights the true essence of Indian hospitality. ... more   less 
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Also Known As:
The Leela Kempinski Gurgaon Delhi Ncr Hotel Gurgaon
Leela Kempinski Hotel Gurgaon

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