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“my stay was excellent”

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ibis Gurgaon Golf Course Road - An AccorHotels Brand
Ranked #20 of 233 Hotels in Gurugram (Gurgaon)
Bangalore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“my stay was excellent”
Reviewed May 28, 2013

it is value for money. food is bit expensive. hotel should come up with value meal plan for quick travelers. I don't have much time for fine dining. I should be able to grab a quick meal at lower price

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Vinayagamurthy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RKhubchandani, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, June 3, 2013
Dear Guest,

Thank you for your feedback about your recent stay with us.

It is our pleasure to receive acceptance and appreciation from our valued guests.

Our ala-carte menus offer varied option to cater to our guests and have been designed after extensive guest surveys. The menu has been priced very competitively inline with the offerings. Nonetheless, we humbly accept your feedback and will indeed revisit our A La Carte options.

We look forward to more opportunities of welcoming you to experience our true ibis hospitality

Warm Regards

Ravi Khubchandani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Pune, India
Level Contributor
497 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed May 28, 2013

We stayed at Hotel Ibis, Gurgaon for one night. Since we were to reach late and leave early, we requested for a cheaper rate, however the same was not given. None the less we booked at Ibis.
We reached at 2145hrs and the check-in was abuzz with airline crews and took a lot for our check-in. We expected this to be a fast and smooth experience but that wasn't the case.

We decided to have dinner at the hotel restaurant since we had to leave early in the morning and there is no other restaurant nearby. The buffet was over priced and had very very limited options.

While we were having dinner, the light went out atleast 5 times and the generator back took a long time.

The room was OK. Had a very small window, a weird designed bathroom.

The hotel has a early riser breakfast from 4:30 to 6:30 which was a complete joke. All they had was corn flake and few slices of bread. They had convinced us that they have an elaborate early riser breakfast at the restaurant. This one was in the lobby laid out on one table !

Given a choice, I might not stay at this hotel again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ameyajoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RKhubchandani, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, June 3, 2013
Dear Guest,

Thank you for sharing your experience at ibis Gurgaon with us.

Our guests’ satisfaction is paramount for us and we endeavour to consistently provide high level of services for our valued guests.

We strive to provide seamless check-in for all our guests. However, you arrived at an unexpectedly busy time which delayed your check in; we deeply regret the inconvenience caused to you because of this delay.

Our buffet dinner offers a wide range of Indian, Continental and Oriental options for all meal periods. We regret that the choice of the buffet spread was not upto your expectation; we will surely revisit our buffet to ensure that our guests continue to enjoy their meals with us.

At ibis, we offer the longest breakfast starting from 4:00 AM till noon. Our early riser breakfast (0400 till 0630) & Late riser breakfast (1030 till noon) options offer a spread of cereals, milk, morning bakeries, choice of Juices and tea/coffee.

The full buffet breakfast is laid in the restaurant from 0630 till 1030 am and offers an elaborate buffet with a choice of Indian, continental and oriental dishes along with some live kitchen preparations.

Ibis globally is known to be a value for money product and our rooms and bathrooms have been designed after extensive market surveys and with an intention of best utilization of space. This in turn allows us to offer rooms to our valued guests at a very competitive price.

I do hope that you will not allow this experience to blight your opinion of the hotel and will give us another opportunity to serve you better.

Warm Regards

Ravi Khubchandani
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 25, 2013

I visited from the USA and stayed for 5 nights while attending a wedding in Gurgaon. My room was nice & clean. There was a desk for my laptop and free WiFi in the room. Each day, the room was nicely cleaned & there was always at least 2 bottles of hotel provided water in my room. Right across the street is a little mall with a grocery store, Le Marche, so I bought whatever snack and toiletries that I needed.

The grounds are very well-kept. There were security guards all around the hotel.

The included breakfast was great with many India buffet dishes as well as a chef to make your eggs to order. Their coffee machine was great!

The hotel staff was friendly and helpful. The room cleaning staff was excellent.

I'm a photographer and between wedding festivities, I had fun taking pictures of the locals just outside the hotel on the street.

I highly recommend this hotel.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cody5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RKhubchandani, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, May 28, 2013
Dear Guest,

I am delighted to hear that the hotel and its services exceeded your expectations. Your positive feedback has been shared with the team and it will certainly act as a source of motivation for us.

The team at ibis Gurgaon looks forward to welcoming you back in the near future.

Warm Regards

Ravi Khubchandani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
72 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed May 22, 2013

Standard Ibis experience - a basic business hotel with no luxuries. Good for meetings in Central Gurgaon Area. A little far away from the main business area of Udyog Vihar and DLF. Traffic issues might trouble you during peak hours.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MahipVyas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RKhubchandani, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, May 24, 2013
Dear Guest,

I am delighted to hear that you liked the hotel and our services. Your positive feedback has been shared with the team and it will certainly act as a source of motivation for us.

The team at ibis Gurgaon looks forward to welcoming you back in the near future.

Warm Regards

Ravi Khubchandani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad
1 review
Reviewed May 22, 2013

This hotel food is the worse food i ever had its not even a 1 star category i guess they need to learn to present food in a proper manner and also have a qality check i ordered for mutton biryani and did not even get 1 peice of it it was filled with some rare piece of bones which looked like beef more then Mutton. Worse experience. The AC is switched off at nights and it becomes terrible although calling the reception nothing actually works OVER all ZERO is what i would rate this hotel they are spoiling the Brand of IBIS

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Llewellyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RKhubchandani, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, May 28, 2013
Dear Guest,

Our guests’ satisfaction is paramount for us and we endeavour to consistently provide high level of services for our valuable guests. We deeply regret the inconvenience caused to you during your recent stay with us

We have taken careful note of your feedback on the food quality at the hotel and the air conditioning. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience. I’m rigorously following up with my team on the concerns raised by you to ensure immediate rectification of the issues.

Please do write to us next time you choose to visit the city of Gurgaon and we do hope that you will give us another opportunity to serve you better with our true ibis hospitality.

Warm Regards,

Ravi Khubchandani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 19, 2013

Had an excellent stay at Ibis Gurgaon in May 2013.
Location: On DLF golf course road - quite accessible to offices in Gurgaon. Some restaurants (including fast food ones KFC, SubWay, Dominos) and specialized super market within walking distance. A mall is next door.
Ambience: Those who know Ibis (and Le Accor) hotel chain, would appreciate the no-frills, essentials only approach to hotels. It is clean, uniform shades of color -- it is pleasing without assaulting your senses. It is clean.
Comfort: Rooms are compact - comfortable for a single person, but I felt will be crowded for a family of three.
Amenities: Mini fridge, safe, WiFi, 1Ltr mineral water, ice machine in the lobby. They have a travel desk, but with office crowd you better plan ahead.
Food: Really enjoyed their bfast buffet. Very good spread and above avg quality on south indian and continental. Avg. north indian. Didn't try lunch/dinner - appeared to be ~500Rs per head.
In summary: No frills business hotel.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Blr2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RKhubchandani, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, May 24, 2013
Dear Guest,

Thank you for your valuable feedback about your stay at ibis Gurgaon.

We are delighted to hear that you found the hotel and its services to your satisfaction. Your positive sentiments have been shared with the team.

We look forward to welcoming you back at ibis Gurgaon.

Warm Regards

Ravi Khubchandani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 15, 2013

It has a good ambiance..reception area is spacious & good.. since it is value for money / low cost..dont expect better Service like luggage escort to room etc.. Also Water will be provided on request..sometimes you may be asked to go to restaurant & have it, which I felt is a little more expected from Guest. But yes in restaurant..the waiters specially Chandrakant & Sumit will surely make your day..I must say they are better than Receptionists to receive guests. They even help you in customized order & understand customer requirement to fulfill it.
One suggestion to IBIS is since it has branded itself as low cost..It should provide sufficient water in room for free. It is almost impractical to expect Guest limit itself to 1 liter per day!! In India esp as it is still a natural resource. I stayed last week in 525 & now in 612. 612 is better as toilet seat is at a better comfortable heights than 525, which means it is not standard in all room. But its worth staying IBIS.

Room Tip: Please check the toilet seat height before entering if your height is less /equal to 5.6 feet. Do no...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vimsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RKhubchandani, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, May 24, 2013
Dear Guest,

Thank you for your feedback on your stay at ibis Gurgaon and for appreciating the hotel’s ambience.

Please accept my apologies for the inconvenience caused to you and further to your suggestion we have started keeping water for our valued guests at the reception desk.

I am also pleased to hear that you enjoyed the service of our food and beverage team members and your kind words of appreciation will certainly be a source of motivation for them.

We look forward to your next visit to the hotel and will indeed try and make it more pleasant.

Warm Regards

Ravi Khubchandani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Gurgaon Golf Course Road - An AccorHotels Brand

Property: ibis Gurgaon Golf Course Road - An AccorHotels Brand
Address: 1 Block, Gurugram (Gurgaon) 122002, India (Formerly Hotel Ibis Gurgaon)
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #20 of 233 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $
Hotel Class:3 star — ibis Gurgaon Golf Course Road - An AccorHotels Brand 3*
Number of rooms: 214
Official Description (provided by the hotel):
Economy hotel for business and leisure With sector 53-54 rapid metro station next to the hotel, ibis Gurgaon Golf Course Road is just 11 minutes to Cyber City. It is the most convenient base for all travelers with T1 & T3 airport terminals 15 Kms away. This economy hotel in Gurugram is a short drive away from buzzing shopping hubs of - South Point mall, DT Mega mall, Paras Downtown and 6 mins away from M.G Road and Sikandarpur stations. With easy access to Faridabad road, it's a 15-min drive from TATA Consulting Services in Gwal Pahari. With corporate parks like The Executive Centre at One Horizon Center, American Express and Genpact in the same vicinity, it is going to be the closest hotel to Cyber City, being just 11 min away via the express metro line. It is close to Sohna Road and some of the leading-edge hospitals of the city like Alchemist Hospital, Fortis Memorial Research Institute (opposite Huda Centre Metro Station), Paras Hospital, Medanta – The Medicity, Artemis & PrimaMed Super Specialty Hospital. The hotel also welcomes you with a plethora of dining and entertainment pit-stops nearby like the DT Cinema, Cyber Hub, Kingdom Of Dreams Arts Centre, The Oyster Amusement Park, breweries & the DLF Golf & Country Club – one of the most prestigious golf clubs’ in India. Features: The hotel features state-of-the-art meeting spaces that can accommodate over 70 delegates and a well-equipped gymnasium. Be it light bites or sumptuous spreads, Spice it – our multi-cuisine restaurant offers it all where you create, we cook! In-room: The 214 well-designed rooms feature high-speed free Wi-Fi, LED TV; black out curtains, safe deposit and tea and coffee amenities along with a mini fridge – dedicated to your comfort. Our bathrooms are well-fitted with health faucets and shower cubicles. ... more   less 
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Also Known As:
Accor Hotel Gurgaon

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