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“DIsappointing stay”

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ibis Gurgaon Golf Course Road - An AccorHotels Brand
Ranked #19 of 254 Hotels in Gurugram (Gurgaon)
Reviewed February 18, 2013

  • Stayed: February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CCLK
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this reviewResponded February 27, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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951 - 957 of 1,247 reviews

Reviewed February 18, 2013

Stayed at the Ibis for a week for business. Except for the fact that the location is very close to most major firms in Gurgaon, I could not find any other positive about this hotel. Rooms are very cramped and the bathrooms are very uncomfortable. Breakfast is good, but otherwise food quality is low. Stay only if absoultely out of options.

  • Stayed: June 2012, traveled on business
    • Value
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Thank Suddu85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this reviewResponded February 27, 2013

Dear Guest,

We appreciate your comments regarding your stay at the Ibis Gurgaon and it is with sincere regret that I note your dissatisfaction with our service & facilities. The hotel’s central location and proximity to business offices in Gurgaon make us a preferred choice for our valued guests. Our room and bathroom sizes are standard globally and have been designed after extensive market survey, ensuring maximum utilization of available space. This in turn helps us offer rooms to our valued guests at a very competitive price

Your concerns regarding your experience have been duly noted and all possible corrective measures have been taken to serve our guests better.

We look forward to welcoming you back at Ibis Gurgaon and hope that your next visit will be as pleasant as the previous one

Warm Regards

Ravi Khuchandani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2013

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank prashantwani
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this reviewResponded February 27, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 12, 2013

Me and my girlfriend were on our way back from jaipur after a long gruelling drive and i happened to stumble across this hotel on cleartrip. Hotel was conviniently located and the rooms were squeaky clean and comfortable. Overall would recommend this hotel for a short and comfortable stay.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip
2  Thank Akash K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this reviewResponded February 27, 2013

Dear Guest,

We truly appreciate your comments regarding your stay at the Ibis Gurgaon and we’re pleased to hear that you had a comfortable stay with us. The hotel’s location and proximity to Jaipur make us a preferred choice for our valued guests.

We look forward to welcoming you back at Ibis Gurgaon and hope that your next stay will be as pleasant as your previous stay.

Warm Regards

Ravi Khuchandani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013 via mobile

Small rooms, bathroom doors with gaps, poor room service.....dont serve tea in the room....never experienced such thing in any hotel....the only saving grace was the good brekfast menu.... Overall bad. ?..

Shailesh wad

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank Shy4U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this reviewResponded February 12, 2013

Dear Guest,

Thank you for taking the time to tell us about your experience at Ibis Gurgaon. It is with sincere regret that I note your dissatisfaction with our service & facilities. Our room and bathroom sizes are standard globally and have been designed after extensive market survey, ensuring maximum utilization of available space. This helps us minimize the costs and pass on the savings to our valued Guests.

It is our constant endeavor to provide consistently high quality of service to all our valued guests and their satisfaction is paramount for us. Your concerns regarding your experience have been duly noted and all possible corrective measures have been taken to serve our guests better.

Conscious that any explanation cannot completely erase the unsatisfying experience you have been through; I hope you will give us another opportunity to regain your confidence.

Warm Regards


Ravi Khubchandani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

I attended National Consultative Meeting of Partnership for TB Care and Control in India with my husband on the 17th and 18th of January at your hotel and we found the hotel very clean and hassle free;food was good and the ambience was very nice.But the front desk needs a little improvement in terms of handling payments because i encountered some problems at the time of check in;i gave my debit card for some advance payment and then i was told that transaction could not be done and so I had to pay cash.Later after i checked out,I came to know from my ATM mini statement that the amount was debited from my account.It has been a week that I had called and emailed to your staff in charge and I have not received any reply nor any actions taken.Kindly look into it! other than these,well it was ok.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank lianiessie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this reviewResponded February 12, 2013

Dear Guest,

We very much appreciate your comments regarding your stay at the Ibis Gurgaon and we’re pleased to hear that you had a comfortable stay with us. We regret the inconvenience caused to you, however we have a team who works to resolve all financial issues and revert to guest queries within 24 hours and I hope you would have received a timely revert from them.

We look forward to welcoming you back at Ibis Gurgaon and we will ensure that that your next stay with us will be more pleasant.

Warm Regards

Ravi Khubchandani

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

Stayed for 4 nights and expected nothing more than any other Ibis around the world. Rooms are fine and perfect for an overnight travel or a few days on a business trip. Maintenance, is a serious concern. Takes a few minutes before your card is accepted by the elevator. Unattended toilet supplies, you'd better carry your own and not depend on housekeeping. The phone was of no use, you're better off heading straight to the reception. TV remote just would not work. Perfect location if you do not want to stay anywhere near the hustle n bustle of the cyber city, yet close enough. Luckily, an efficient front desk for check in check out.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Raj Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this reviewResponded February 12, 2013

Dear Guest,

We very much appreciate your comments regarding your stay at the Ibis Gurgaon and we’re pleased to hear that you had a comfortable stay with us. The hotel’s central location and proximity to business offices in Gurgaon make us a preferred choice for our valued guests. Your concerns regarding your experience have been duly noted and all possible corrective measures have been taken to serve our guests better.

We truly regret the inconvenience caused to you. We look forward to welcoming you back at Ibis Gurgaon and hope that your next visit will be more comfortable.

Warm Regards

Ravi Khubchandani

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Gurgaon Golf Course Road - An AccorHotels Brand

Address: 1 Block, Gurugram (Gurgaon) 122002, India (Formerly Hotel Ibis Gurgaon)
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#22 Best Value Hotel in Gurugram (Gurgaon)
Price Range: $75 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Gurgaon Golf Course Road - An AccorHotels Brand 3*
Number of rooms: 214
Official Description (provided by the hotel):
Economy hotel for business and leisure With sector 53-54 rapid metro station next to the hotel, ibis Gurgaon Golf Course Road is just 11 minutes to Cyber City. It is the most convenient base for all travelers with T1 & T3 airport terminals 15 Kms away. This economy hotel in Gurugram is a short drive away from buzzing shopping hubs of - South Point mall, DT Mega mall, Paras Downtown and 6 mins away from M.G Road and Sikandarpur stations. With easy access to Faridabad road, it's a 15-min drive from TATA Consulting Services in Gwal Pahari. With corporate parks like The Executive Centre at One Horizon Center, American Express and Genpact in the same vicinity, it is going to be the closest hotel to Cyber City, being just 11 min away via the express metro line. It is close to Sohna Road and some of the leading-edge hospitals of the city like Alchemist Hospital, Fortis Memorial Research Institute (opposite Huda Centre Metro Station), Paras Hospital, Medanta – The Medicity, Artemis & PrimaMed Super Specialty Hospital. The hotel also welcomes you with a plethora of dining and entertainment pit-stops nearby like the DT Cinema, Cyber Hub, Kingdom Of Dreams Arts Centre, The Oyster Amusement Park, breweries & the DLF Golf & Country Club – one of the most prestigious golf clubs’ in India. Features: The hotel features state-of-the-art meeting spaces that can accommodate over 70 delegates and a well-equipped gymnasium. Be it light bites or sumptuous spreads, Spice it – our multi-cuisine restaurant offers it all where you create, we cook! In-room: The 214 well-designed rooms feature high-speed free Wi-Fi, LED TV; black out curtains, safe deposit and tea and coffee amenities along with a mini fridge – dedicated to your comfort. Our bathrooms are well-fitted with health faucets and shower cubicles. ... more   less 
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Also Known As:
Accor Hotel Gurgaon

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