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“Absolutely disappointed!”

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ibis Gurgaon Golf Course Road - An AccorHotels Brand
Ranked #19 of 234 Hotels in Gurugram (Gurgaon)
A TripAdvisor Member
“Absolutely disappointed!”
Reviewed December 21, 2011

I've never stayed encountered such bad hospitality the way i did at Ibis, Gurgaon! Right from there being no bell boys and having to push your luggage yourself in trolleys, to paying 100 rs every day to park my car in the hotel despite being a guest, to being served pasta in a cardboard box by room service which ended up seeping from the box! no plates even when u order room service but they get it in boxes! Am i going for a picnic at 2 am! and basic toiletries like toothpaste and brush were being charged! if this is a concept that the owners want to pursue then they should at least warn the public in advance on their websites! but then i guess hardly any fool will want to stay with this hotel if they do that..maybe this way they get one time guests at least!

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, December 27, 2011
Dear Guest, Thank you for your comments on Trip Advisor. We would like to inform you that as a hotel we are committed to providing comprehensive support to business travelers and other guests during their stay with us. You are correct that ibis hotels do not offer porterage services and do charge for basic toiletries. Removing these frills allow us to keep our room rates substantially lower and pass on this benefit directly to our corporate guests and in turn translating this into lower travel spend and increase in bottom-line for their organizations.
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1,223 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (191)
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Ho Chi Minh
2 reviews
Reviewed December 21, 2011

Very nice and clean hotel with international standard. The location is good for business area around but definitely not good for people who want to get to Delhi. The front desk people is slow as we stayed for 3 days but they could not find out our confirmation until the day we checked out (and waste a good hour when we have to print out the confirmation again).

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dryland9909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, December 27, 2011
Dear Guest, Thank you for your comments on Trip Advisor. Regarding your concern about check in please be assured that your concern will be reviewed with the concerned department who all aspire to offer you an enhanced experience on your next visit.
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Mumbai
Level 6 Contributor
224 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed December 21, 2011

I stay in this hotel when I go to visit my corporate office in gurgaon. It is conveniently located and the staff is very efficient. The check in is smooth. The restaurant serves buffet for lunch and dinner, as well as la carte. The spread is usually good. The wifi in the hotel is free and has a good speed. There is a health club too. For the price paid for the room, it is value for money stay.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prema_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, December 27, 2011
Dear Guest,We very much appreciate your comments regarding your stay at Ibis Gurgaon. It is always a pleasure to receive positive feedback. Looking forward to welcoming you again.
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Chandigarh
Level 6 Contributor
119 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed December 20, 2011

Plus points: 1) very clean 2) free wifi that was actually fast 3) good location (proximity to shopping mall) - you can go there and eat if you dont want to eat in the hotel 4) good buffet breakfast with reasonable variety 5) complimentary mineral water bottles - two per day 6) small bathroom but has all modern fittings and is quite convenient 7) personal safe and tea/coffee maker
Negative points: 1) Some confusion at check in - could not retrieve my reservation made online via the Accor Hotels website - took them almost 10 minutes to confirm that - used help of some senior 2) Ratewise, it is a good business hotel but not a budget hotel in my opinion - having stayed in Ibis Hotel outside India where this chain actually falls into the budget hotel category 3) Got almost stuck in one of their lifts due to its inability to read the room key - a few other people at that time also had the same problem - was rectified later though
But still I would probably stay here again if I were to get the fabulous online advance purchase deal that I did this time

Room Tip: Try booking room if there is an advance online purchase offer - you get a great discount and makes t...
See more room tips
  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NS_chd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, December 27, 2011
Dear Guest, Thank you for your descriptive feedback, we are delighted that you enjoyed the food and services. Regarding your concern about the lift & front office please be assured that your concerns will be reviewed with the concerned departments who all aspire to offer you an enhanced experience on your next visit.
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Budapest, Hungary
Level 5 Contributor
83 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 15, 2011

I've stayed three nights in December after the hotel I initially booked screwed up my reservation :) So I did not have any previous plans regarding the hotel, but IBIS did not disappoint this time either. They were able to deliver the standard IBIS values, simple yet functional rooms, no luxury but just what you need to relax after your busy day.

It is not far from the office area so it is good choice if you are here for some meetings.

There were quite a few power-cuts, management could do sthg about these.

There is a good liquor store and a few malls not far away from the hotel.

Room Tip: Try to get rooms on upper floors, check if yours has a fridge (in case you need some cold beers)
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  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pkerekes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, December 18, 2011
Dear Guest, Thank you for sharing your feedback with us, we are delighted that you enjoyed the services. As a hotel we are committed to providing comprehensive support to business travelers and other guests during their stay with us. Looking forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
Level 6 Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 15, 2011

New and clean room, but small bathroom and locate in sector 53 which is far from the mass transit and town center. To get here and get out of here without car is hard. And the hotel's airport drop is expensive.

  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GioTheDrifter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, December 18, 2011
Dear Guest, Thank you for sharing your feedback with us. Regarding your concern about the transport, you could also call local cabs instead of using hotel’s transport and the information can be provided by front office to the guests as per the request. Looking forward to welcoming you again.
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Mumbai (Bombay), India
Level 5 Contributor
60 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed December 12, 2011

I have been staying at this hotel so many times that I can not even count. Best part is that this hotel is at a great location, excellent service. Rooms are compact, which is expected due to budget hotel category. Still well maintained and neat rooms. I am a great fan of the quality of the food I get in this hotel and will never forget that. Great ambience and atmosphere around, especially, they put on large screens in the rstaurant during sports matches.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanjaypkothari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, December 16, 2011
Dear Guest, Thank you for sharing your feedback with us, we are delighted that you enjoyed the food & services. Looking forward to welcoming you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Gurgaon Golf Course Road - An AccorHotels Brand

Property: ibis Gurgaon Golf Course Road - An AccorHotels Brand
Address: 1 Block, Gurugram (Gurgaon) 122002, India (Formerly Hotel Ibis Gurgaon)
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#23 Best Value Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $
Hotel Class:3 star — ibis Gurgaon Golf Course Road - An AccorHotels Brand 3*
Number of rooms: 214
Official Description (provided by the hotel):
Economy hotel for business and leisure With sector 53-54 rapid metro station next to the hotel, ibis Gurgaon Golf Course Road is just 11 minutes to Cyber City. It is the most convenient base for all travelers with T1 & T3 airport terminals 15 Kms away. This economy hotel in Gurugram is a short drive away from buzzing shopping hubs of - South Point mall, DT Mega mall, Paras Downtown and 6 mins away from M.G Road and Sikandarpur stations. With easy access to Faridabad road, it's a 15-min drive from TATA Consulting Services in Gwal Pahari. With corporate parks like The Executive Centre at One Horizon Center, American Express and Genpact in the same vicinity, it is going to be the closest hotel to Cyber City, being just 11 min away via the express metro line. It is close to Sohna Road and some of the leading-edge hospitals of the city like Alchemist Hospital, Fortis Memorial Research Institute (opposite Huda Centre Metro Station), Paras Hospital, Medanta – The Medicity, Artemis & PrimaMed Super Specialty Hospital. The hotel also welcomes you with a plethora of dining and entertainment pit-stops nearby like the DT Cinema, Cyber Hub, Kingdom Of Dreams Arts Centre, The Oyster Amusement Park, breweries & the DLF Golf & Country Club – one of the most prestigious golf clubs’ in India. Features: The hotel features state-of-the-art meeting spaces that can accommodate over 70 delegates and a well-equipped gymnasium. Be it light bites or sumptuous spreads, Spice it – our multi-cuisine restaurant offers it all where you create, we cook! In-room: The 214 well-designed rooms feature high-speed free Wi-Fi, LED TV; black out curtains, safe deposit and tea and coffee amenities along with a mini fridge – dedicated to your comfort. Our bathrooms are well-fitted with health faucets and shower cubicles. ... more   less 
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Also Known As:
Accor Hotel Gurgaon

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