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“Avoid at all cost. Do not go even if free.”
Review of Rajdhani Thali

Rajdhani Thali
Ranked #387 of 2,914 Restaurants in Gurugram (Gurgaon)
Price range: $0 - $10
Cuisines: Indian, Middle Eastern
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed October 11, 2013

Bed. 3 of 7 in our group got bad stomach. Pathetic food quality.

The utensils they were serving the food from were dirty & rusted in some places.

Staff was clueless & not at all interested in serving you. They were mostly ill mannered bunch having no idea of food service or guest satisfaction.

It is like a food factory. They expect you to eat & leave in 30 minutes max.

Cockroaches all over the place. They have no concept of hygiene.


NEVER going back.

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank Hemant_Ggn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khandani_Rajdhani, Representative at Rajdhani Thali, responded to this reviewResponded October 13, 2013

Dear Hemant,

Greetings from the Corporate Office of Rajdhani Thali Restaurants.

We seriously appreciate your patience in sharing your experience at Rajdhani Thali Restaurant-Gurgaon and bringing the details to our notice.

We at Rajdhani Thali Restaurants are constantly seeking to work towards enhancing guest experiences and every feedback is important for us.

Food Quality & Service have been the Key areas of your feedback and it holds immense importance for us as it is one of the integral areas of what we promise to deliver.

We would like to investigate and get a thorough Quality Check on Food and training conducted with regards to service done on behalf of the corporate office.

TEAM-Rajdhani ensures that a responsible person is assigned to Manage the Restaurant for its smooth operations. We will definitely investigate on the same.

We shall take this matter seriously to ensure you and every guest has an excellent time on their visits at our Rajdhani Thali Restaurants and shall not leave any stone unturned to regain your faith and confidence in us.

Warm Regards,
Team Rajdhani

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (116)
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73 - 77 of 116 reviews

Reviewed September 17, 2013

We were out in the mall & Gujrati thali was once again able to pull us in (inspite of previous bad experience). Summary of my review below is that the food was OK (not great), service was lousy (lousier than before) and hygeine was worst ever!

Hygeine -

This is big negative. The whole place was smelling when we entered (we were second couple to enter for the evening). We sat on a table & soon my wife saw a small cockroach running around the plates! No apologies from staff - just that the plate was changed (from a table near by). The sofa base was dirty and the cloth had patches on it (stiched to cover wear outs) & it was still torm from many places. When we left, our sofa was dirty (thanks to my kid) and we saw them just flipping over the base (and not cleaning it)!

Service -
We saw the "open" sign & started entering the empty restaurant at around 7 pm. ONe of the attendants stopped us saying the restaurant is closed. When I pointed on the "open" sign - he just flipped it & asked us to come back in 10-15 minutes. We hovered around & in less than two minutes from then, we saw a couple being seated inside!!! We went back (we were very hungry) & this time they said "yes, now Its open".... what was the point they were trying to make?

There used to be a charm in the way they treated the guest. All that is lost. It now seemed that all severs were slapped before the service & coerced into serving the guests. No server was warm (not even smiling), all were like robots, serving food without any emotion. Add to that, the new no waste policy (I really welcome such policies), have been taken negatively by servers & now you need to call then multiple times before someone turns up for a refill (earlier they used to come multiple times them selves for refill). The Manager was very rude, when I politely checked if Citibank discount is still valid, to which he very rudely answered - NO discounts on weekend!

Quality -

Ok. Now this was the at its all time low. Although the Samosas were very tasty, most of the rest was below par. Dal was chewy (not cooked really), Dhokla was bland, kheer was pathetic (uncooked rice, very watery milk). Overall, the taste was not what I expected from the place & I ate only half of what I generally do at this place (perhaps this was their intention)

If you scroll down the reviews (even mine of last time), most are now of poor quality & you see robotic management comments stating they want one more chance to improve. So here - I gave one more chance (as you guys asked last time) and I don't see you living upto your promises at all. This restaurant used to serve good food with a smile - and now both have gone, seemingly forever!

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank Prateek A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khandani_Rajdhani, Representative at Rajdhani Thali, responded to this reviewResponded September 19, 2013

Dear Prateek,

Greetings from the Corporate Office of Rajdhani Thali Restaurants.

We seriously appreciate your patience in sharing your experience at Rajdhani Thali Restaurant-Gurgaon and bringing the details to our notice.

We at Rajdhani Thali Restaurants are constantly seeking to work towards enhancing guest experiences and every feedback is important for us.

TEAM-Rajdhani ensures that a responsible person is assigned to Manage the Restaurant for its smooth operations. We will definitely investigate who was handling the restaurant on that particular time.

Food Quality, Ambiance & Service have been the Key areas of your feedback and it holds immense importance for us as it is one of the integral areas of what we promise to deliver.

We would like to investigate and get a thorough Quality Check on Food and training conducted with regards to service done on behalf of the corporate office.

We will certainly have a check done with the housekeeping department regarding the pest control and will get it done immediately.

We do understand that an apology would not suffice at the moment. However we have made a note of every detail and shall conduct an immediate investigation on the same.

We apologize for this kind of experience and look forward to re-gain your trust and confidence in Khandani-RAJDHANI

Warm Regards,
Team Rajdhani

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2013

I visited the restaurant with colleagues and has to wait for really long we were quite disturbed with the hair we founf in a dhokla piece

1  Thank amitjaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khandani_Rajdhani, Representative at Rajdhani Thali, responded to this reviewResponded September 16, 2013

Dear Guest,

Greetings from the Corporate Office of Khandani-RAJDHANI

We seriously appreciate your patience in sharing your experience at Rajdhani Thali Restaurant-Gurgaon and bringing the details to our notice.

We do understand that an apology would not suffice at the moment and unfortunately we cannot bring back the valuable time lost.

To find foreign particle is certainly not acceptable at Rajdhani Thali Restaurant. We shall conduct a immediate investigation about this incident.

Quality of Food served and Service are of absolute prime focus areas for Khandani-RAJDHANI and the item specified along with the foreign particle incident shall be looked into on priority, thereby ensuring non-recurrence with appropriate actions and training.

We shall take this matter seriously to ensure you and every guest has an excellent time on their visits at our Rajdhani Thali Restaurants and shall not leave any stone unturned to regain your faith and confidence in us.

We apologize for this kind of experience and look forward to re-gain your trust and confidence in Khandani-RAJDHANI by re-inviting you at your convenience to test our actions.

Warm Regards,
Team Rajdhani

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013

I still remember my first visit to Rajdhani and how the staff was prompt and courteous. Each dish was served with explanation and we were made to feel very welcome. The food taste was superb. It was quiet an experience to eat there.

Over the past 2-3 years, the whole experience is reversed. The staff is disinterested. The focus is now on turnaround time. A lot of time ACs don't work. Food quality has gone southwards where as the prices have gone Northwards. I would not want to go back after last 2-3 experiences.

Thank IndraGulatiSood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khandani_Rajdhani, Representative at Rajdhani Thali, responded to this reviewResponded September 3, 2013

Dear Indra,

Greetings from the Corporate Office of Rajdhani Thali Restaurants.

We seriously appreciate your patience in sharing your experience at Rajdhani Thali Restaurant and bringing the details to our notice.

We at Rajdhani Thali Restaurants are constantly seeking to work towards enhancing guest experiences and every feedback is important for us.


Food Quality & Service have been the Key areas of your feedback and it holds immense importance for us as it is one of the integral areas of what we promise to deliver.

We would like to investigate and get a thorough Quality Check on Food and training conducted with regards to service done on behalf of the corporate office.


We shall take this matter seriously to ensure you and every guest has an excellent time on their visits at our Rajdhani Thali Restaurants and shall not leave any stone unturned to regain your faith and confidence in us.

Warm Regards,
Team Rajdhani

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

Been to Rajdhani Thali Restaurant with family at their Pacific Mall location. As such Pacific mall itself is ideally located with ample parking space. Here is my review of this eating place:

Ambiance:

Nice and cool, clean tables and comfortable chairs. The crockery is quite traditional

Food:

The Thali is quite big, it starts with 2-3 starters which were delicious served with 3 different kinds of sauces. For drink they would provide you butter milk.

The main course have atleast 5-6 different vegetables including paneer, kadi, the famous gatte ki sabzi, moong dal, spicy dal etc. Also thali has dahi vada, papad, salad and pickle.

The would serve you 3 different kinds of breads like potato parantha, maki roti and plain roti with dal bati and churma.

At the end 2 types of sweets would be served.

The taste:

I would give 5 stars to the taste

The service:

Awesome.

The pricing:

Competitive

overall a cool place to take your family if you wish to enjoy authentic rajasthani flavors.

    • Value
    • Atmosphere
    • Service
    • Food
4  Thank deepaksaxena88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khandani_Rajdhani, Representative at Rajdhani Thali, responded to this reviewResponded July 28, 2013

Dear Deepak,

Greetings from the Team of Rajdhani!!!!!!


First of all would like to thank you for the amazing comments regarding our food as well as the service. We are glad to know that we are able to live upto your expectations in terms of the food and services promised to be delivered to you.


We would like to ensure you that all your future experiences at Rajdhani would be as great as this one and hope you have a great time at all our Rajdhani outlets across India.


Warm Regards,
Team Rajdhani

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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