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“Revolving restaurant with unhygienic food & high service charges.” 3 of 5 stars
Review of Tex Palazzo Hotel

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Tex Palazzo Hotel
Ranked #6 of 21 Surat B&B and Inns
Bengaluru (Bangalore), India
Level Contributor
324 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 402 helpful votes
“Revolving restaurant with unhygienic food & high service charges.”
3 of 5 stars Reviewed October 14, 2012

Tex Palazzo revolving restauarant in Surat is a landmark for the revolving restauarant.But despite the hype,it is ill maintained.A single toilet,dirty & unhygenic is really a sad blot.The food is nothing great.Our Chinese soup was stinking of burnt plastic smell.The Manager was trying to shrug it off as Soy Sauce smell & got us a different Chinese soup,which was devoid of the smell despite having Soy Sauce.
On billing,we were surprised to note that they have discreetly added 12 % service charge on credit card payment without informing.
Nothing great,the revolution is to slow & creaky & except for a circular view of Surat,there is nothing much of value for money here.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
6 Thank Deepak_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shivam1995, Front Office Manager at Tex Palazzo Hotel, responded to this review, yesterday
Thank you very much for taking the time to review your stay with us.

I was naturally disappointed to learn that your stay with us did not live up to your expectations and I would like the opportunity to discuss your feedback. Your comments are highly appreciated as it is the most valuable way to continuously improve our services.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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28 reviews from our community

Traveler rating
    5
    5
    12
    2
    4
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10
1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Pune
Level Contributor
59 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed July 4, 2012

This Hotel is located right in between the main market in Surat. You may face problems for parking if you are travelling by your own vehicle. The speciality of this Hotel is its revolving restaurant located on the top floor. Be sure to read the cartoons while revolving on the wall. The rooms are average. The complimentary breakfast is pathetic with no menu and rats moving in the Hall.

Room Tip: Choose Super Delux rooms
See more room tips
  • Stayed February 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank AnandRajore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shivam1995, Front Office Manager at Tex Palazzo Hotel, responded to this review, yesterday
Thank you very much for taking the time to review your stay with us.

I was naturally disappointed to learn that your stay with us did not live up to your expectations and I would like the opportunity to discuss your feedback. Your comments are highly appreciated as it is the most valuable way to continuously improve our services.
Regards
Shivam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tex Palazzo Hotel

Property: Tex Palazzo Hotel
Address: Ring Road, Surat 395002, India
Location: India > Gujarat > Surat
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #6 of 21 B&Bs / Inns in Surat
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tex Palazzo Hotel 3*
Number of rooms: 32
Official Description (provided by the hotel):
We at Tex Palazzo, Surat are pleased to introduce ourselves as one of Surat's leading business hotels, operating since last thirty six years. Tex Palazzo is located in the prime textile market area of the city. Its close proximity to the railway station and central bus terminus makes the location convenient for the visitors. Our well appointed rooms are aesthetically designed and spacious. We take special care to see that our customers are provided with all the facilities that ensure a comfortable stay in every way. We have rooms and suites for business and corporate clients and tourists alike. Our tariff also includes a sumptuous complimentary buffet breakfast and bed tea. ... more   less 
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