Date of stay: 2 nights April 2013
Type of stay: Independent travel primarily by car on a two person tourist trip for nearly a month in Gujarat, Rajastan, Agra and Delhi
Our budget: Medium to high depending on availability
Service: Very good
Cleanliness: Very good
Décor: Very good – a bit like a business hotel rather than safari lodge but it did the business
Food and drink: Excellent buffet food. Only had Indian lunches and dinners but breakfast was fine. I do like my coffee and fresh western-type coffee hasn’t reached this place yet. They did their best to provide using instant coffee though.
Background noise: Absent! No horns, just birdsong. Lovely.
They provided quick and efficient email correspondence prior to arrival and had our safaris all arranged, as requested, in advance.
The gym needs sorting out (2 x treadmills and 1 x broken cross-trainer and no other equipment).
The spa complete massages were great.
Pool was clean.
Location on the river was lovely. Gardens were well kept.
Small library in the foyer of wildlife books.
Perhaps you could supply binoculars for guests that do not have their own – we shared our first safari with two other guests who were without and I think they would have enjoyed having their own instead of borrowing ours. You could also provide beanbags for cameras on the safaris to steady the cameras when using telephoto lenses. Both of these were provided at other parks we visited and were a good idea.
I like the Oberoi method off asking guests not to tip as you go along and instead give at the end. As in many other good to luxury hotels in India we found there was an expectation to be tipped. This did not ruin the visit but left me feeling a bit awkward as on a couple of occasions my wallet was in the room and I was unable to tip. We did contribute to the tip box at the end.
You are doing a good job though in general and this was one of the best places we stayed.
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