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“Good - Bad Experience” 3 of 5 bubbles
Review of The Ummed Ahmedabad

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The Ummed Ahmedabad
Ranked #13 of 154 Hotels in Ahmedabad
Certificate of Excellence
Hyderabad, Andhra Pradesh, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good - Bad Experience”
3 of 5 bubbles Reviewed July 25, 2013

Recently been at the Gateway Ummed and had an experience that was Good and also Bad. Good, as usual the Restaurant Staff were excellent in their hospitality and just by the way we looked at them they would attend and really did all that they could to please us both during the break fast and the dinner times. Room, being an Old Property still seemed ambient as they are maintaining well. The bad experience has been that as we were taking some of our luggage to admit one our Child in College the Reception Staff came running asking if we were checking out and it was a bit of unexpected enquiry that caused embarrassment. Though we expressed we were not and went out and since we were delayed in the admission effort, they again called us to check what is our check out plan. Room Service was too in experienced and we order for two tea they give only one. The House keeping too need to be improved as they give only one soap cake both for bath and hand wash even for double occupancy. Food was good. The real bad one was when I asked for a Complimentary Copy of the Taj Magazine and Coffee Table issue, though the Duty Manager got them for us but the Attendant did not have the Heart to give the Magazine as he gave only one while he retained the other since I forgot to give him his tip which I unusually forgot. But I felt the attitude to be very inhospitable and I think Management should look into this as an individual like this can spoil the whole experience of our stay. We could have picked up the Magazine from the Room but we felt it was not polite but we ended up not getting as after we left the Hotel and reached Airport we realised that we were not given the Magazine.

Humble_Host1818

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Dasari B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhavin M, Manager at The Ummed Ahmedabad, responded to this review, July 28, 2013
Dear Guest,

Allow us to thank you for taking time to write your valuable feedback and also for patronizing our hotel. It was indeed our pleasure to have you at our hotel and look forward for many more such stays in the near future.

We will share your comments with the concerned team members, which will further boost their confidence in delivering par excellence services.

At Gateway Hotel Ummed, we strive to ensure that every guest has a wonderful memory to carry back, our token of appreciation.

Once again, thank you for your support.

Kind regards,
Bhavin Mehta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

526 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Bengaluru, India
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed July 15, 2013

The property is small by Taj standards. The hotel itself is old, and evidently so, but manages to maintain an air of charm.
Not too many fancy amenities, but there is a nice, inviting pool in the middle of the hotel and a lush green lawn all around.
The food was decent, tried Indian stuff for dinner, and it was appropriately spiced and close to delicious. However, the breakfast buffet spread can do with a makeover, it falls short of 5 star standards.
The waiters are slightly less than sharp or polished, but definitely warm and pleasant. Cannot be faulted for lack of effort.
Its cheaper than the Gateways in larger cities, but barely so. Again barely value for money.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank tanmayamar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhavin M, Manager at The Ummed Ahmedabad, responded to this review, July 15, 2013
Dear Guest,

Allow us to thank you for taking time to write your valuable feedback and also for patronizing our hotel. It was indeed our pleasure to have you at our hotel and look forward for many more such stays in the near future.

We will share your comments with the concerned team members, which will further boost their confidence in delivering par excellence services.

At Gateway Hotel Ummed, we strive to ensure that every guest has a wonderful memory to carry back, our token of appreciation.

Once again, thank you for your support.

Kind regards,
Bhavin Mehta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jammu City, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 5, 2013

Our five day stay at the hotel was worth appreciation.....we-five familiez from Jammu had a excellent stay at the hotel .The entire staff is hospitable and friendly...we would like to mention the name of supervisor- Arpan who really made us feel like home. A person who always has a friendly disposition and a smile on face. The buffet manager is also very welcoming. Hats off to the chefs,waiters,housekeeping.....all in all a very wonderful experience and a wholesome stay!!!!!

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank taj79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhavin M, Manager at The Ummed Ahmedabad, responded to this review, July 8, 2013
Dear Guest,

Allow us to thank you for taking time to write your valuable feedback and also for patronizing our hotel. It was indeed our pleasure to have you at our hotel and look forward for many more such stays in the near future.

We will share your comments with the concerned team members, which will further boost their confidence in delivering par excellence services.

At Gateway Hotel Ummed, we strive to ensure that every guest has a wonderful memory to carry back, our token of appreciation.

Once again, thank you for your support.

Kind regards,
Bhavin Mehta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 2, 2013

On the 26th, landed at the Airport and went straight to The Gateway Ummed, Ahmedabad for Breakfast. The Menu was selective and the place though not spacious it had a well organised seating. Staff were attentive and really did their best to make us comfortable. The Buffet spread was really attractive and had a good mix of the Menu from Local, South Indian and Continental. With a view of the swimming pool and birds dancing around in the morning was a scene to enjoy while having the breakfast.

Good Place.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Humble_Host1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhavin M, Manager at The Ummed Ahmedabad, responded to this review, July 5, 2013
Dear Guest,

Allow us to thank you for taking time to write your valuable feedback and also for patronizing our hotel. It was indeed our pleasure to have you at our hotel and look forward for many more such events in the near future.

We will share your comments with the concerned team members, which will further boost their confidence in delivering par excellence services.

At Gateway Hotel Ummed, we strive to ensure that every guest has a wonderful memory to carry back, our token of appreciation.

Once again, thank you for your support.

Kind regards,
Bhavin Mehta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 29, 2013

Mr. Arpan is indeed a very cooperative person. All the rest in the restaurant and the reception were also quite cordial. Unfortunately I don't know their names. The GAD restaurant is quite lively, so is your pool area. A fantastic property.The Tatas really have high standards of ethics. God bless you all !!!

  • Stayed June 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank handsomemanoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhavin M, Manager at The Ummed Ahmedabad, responded to this review, July 1, 2013
Dear Guest,

Allow us to thank you for taking time to write your valuable feedback and also for patronizing our hotel. It was indeed our pleasure to have you and your event at our hotel and look forward for many more such events in the near future.

We will share your comments with the concerned team members, which will further boost their confidence in delivering par excellence services.

At Gateway Hotel Ummed, we strive to ensure that every guest has a wonderful memory to carry back, our token of appreciation.

Once again, thank you for your support.

Kind regards,
Bhavin Mehta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
230 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
3 of 5 bubbles Reviewed June 14, 2013 via mobile

I opted to stay here coz of a much delayed Jet flight. The check-in was smooth. The best attraction naturally is its location bang opposite Ahmedabad airport.

The rooms seem a little dated. This Gateway property may need a make over.

I checked out the buffet at GAD or the coffee shop. It seemed ordinary. Mostly veg dishes and the desserts seemed sad. So I headed to their Indian Cuisine restaurant where a live Ghazal performance was on. The chicken biryani was heavenly. I strongly recommend it.

The hotel dropped me to airport early morning which is a good service.

Its a good option if you need to catch an early or late flight.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ranjeet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhavin M, Director of Sales at The Ummed Ahmedabad, responded to this review, June 19, 2013
Dear Guest,

Allow us to thank you for taking time to write your review. Please do accept our sincere apologies for any inconvenience caused during your recent stay at our hotel.

Guest satisfaction is very critical for us and we value your feedback. In view of the same, let us assure you that management has taken necessary steps to rectify service delivery issues, going forward.

We assure you of our best services at all times, going forward and would like to see you, once again, soon.

Kind regards,
Bhavin Mehta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed May 30, 2013

On my third visit, all I can say is that service standards are being maintained consistently at a poor level! Fruits take ages to arrive in the room, tea takes forever to be served. They only wake up when you complain!
On the rooms, the pressure of water is inconsistent and there is no hand held shower - bathrooms definitely need refurbishment..
The main USP of this hotel is nearness to airport (5 min by car) and to the business district, Gandhinagar. But it is quite far from the city centre and if that is where you need to spend time, then staying here doesnt make much sense. Overall however it is a good business hotel.

Room Tip: Ask for a room closer to the elevators if you dont want to walk much. Pool facing rooms are very far...
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank rashig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhavin M, Manager at The Ummed Ahmedabad, responded to this review, June 4, 2013
Dear Guest,

Allow us to thank you for taking time to write your review. Please do accept our sincere apologies for any inconvenience caused during your recent stay at our hotel.

Guest satisfaction is very critical for us and we value your feedback. In view of the same, let us assure you that management has taken necessary steps to recitify service delivery issues, going forward. Furthermore, refurbishment of hotel's bathroom fixures is currently being carried out at the hotel.

We assure you of our best services at all times, going forward and would like to see you, once again, soon.

Kind regards,
Bhavin Mehta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ummed Ahmedabad

Property: The Ummed Ahmedabad
Address: Airport Road | Near International Airport Circle, Ahmedabad 382475, India (Formerly The Gateway Hotel Ummed Ahmedabad)
Location: India > Gujarat > Ahmedabad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Luxury Hotel in Ahmedabad
#10 Spa Hotel in Ahmedabad
#12 Business Hotel in Ahmedabad
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Ummed Ahmedabad 4.5*
Number of rooms: 91
Official Description (provided by the hotel):
The Ummed Ahmedabad, located just 1 km from the airport and in close proximity to the government and developing industrial areas makes this location an apt choice. The Ummed Ahmedabad, is an oasis of warmth and soothing surroundings. Splashes of greens and blue welcome you to our elegantly designed, low-rise property spread over four acres of manicured gardens. The location of hotel is well connected to the old and new business districts of Ahmedabad. Gandhinagar, the state government's seat, is also a short 15 minute drive from the hotel. Feel welcomed in one of the 91 rooms and suites along with gives you a choice of indoor and outdoor venues to host your business or social events. The hotel boasts of ease of access, manicured gardens, world class amenities and customized food and beverage services to create the memorable events. Tastefully appointed using suitable tones, styled with custom made teak furniture and convenient amenities. ... more   less 
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Also Known As:
Taj Residency Ummed Ahmedabad
Taj Residency Ummed Hotel Ahmedabad

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