Right from check in I knew I was at the wrong place, the staff and others are no good to run a "four star" hotel.
I was traveling with my family so i had made telebooking with this hotel the rate which was provided to me on the call had differed at the time of check in, it took almost an hour to sort the matter and than allowed me to check in. The rooms were poor considering it was a four star property. It had a cooling system and also had split A/c which look wearied. I had to call on for every thing from room slippers to toiletries which were again of very poor quality. The dinner was mass they only serve buffet and no À la carte. The staff are the worst i have ever came across to this Industry.They don't even know the basics of hospitality. In morning I visited the poolside which was bad in condition The change rooms were worst than some municipality washrooms.
The lack of training of staff is so apparent or the management that it is incredible no one has thought of putting this right. I will NEVER go there again.
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