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Reviewed September 10, 2016

Our family of 6 stayed at the amazing Alila Diwa for 4 days and 4 nights the first week of September. We are from the United States, but we currently live in Qatar. A flight from Doha to Goa was just a quick 3 hours, 45 minutes! We arrived in the middle of the night and the hotel had a shuttle waiting for us at the airport. We were welcomed at the resort in the beautifully lit, open-air reception area, by the gracious manager and a group of men who took our luggage, gave us moist towels for our faces and delicious Kokum juice to drink!

Our room was on the Diwa Club side and was a 2 bedroom, 2 bath suite with a living area in between the two rooms. The perfect size for our family! We loved the big tub, the rain showers and the two separate balconies. Our room overlooked one of the pools and other than the loud music during a wedding one of the evenings, it was so quiet and private. We were so pleased!

We ate at both VIVO (the complimentary buffet that came with our room package) and Bistro (the poolside, open-air restaurant on the Diwa Club side). The food at both restaurants was excellent and had such a huge selections of delicious foods-- especially the desserts at VIVO! Our only "complaint", if you can call it that, was the buffet times for VIVO. We are early risers, even on vacation, and at times the kids were pretty hungry by the time the buffet opened at 7:30am. Our kids also head to bed around 7:00pm and the buffet didn't even open for dinner until 7:30pm.

We made the reservations for our stay back in May and we would often contact the hotel once a week with questions. They were always so helpful and prompt in responding to our emails. During our stay the leisure concierge host, Sherwin, was wonderful with setting up activities for our family-- Meet the Podher and Master cooking class for our girls. The hotel reception was excellent with helping us set up rides for other sight-seeing adventures we took to Jungle Book, Majorda Beach and Panaji & Old Goa.

Our four kids LOVED the two amazing pools, the mini-theater (they show American family films every afternoon at 3pm), and and the huge selection of food at the restaurants. Our 5 year old son went to the Kids Club for about an hour while his sisters took a cooking class. He was happy and had fun, but we do feel like the number of toys and activities could be significantly improved...it's such a small room too, especially if there are more kids.

We live in the Middle East where everything is brown and there isn't much grass, flowers...or rain! The Alila Diwa was a garden oasis with GREEN, beautiful trees and flowers everywhere! We were in heaven! It is obvious that the hotel staff works very hard to keep everything looking beautiful!

We traveled in September, which is still off-season (until September 30th), but the very end of monsoon. As a result we would enjoy about an hour of rain and then a few hours of sunshine and beautifully cool and fresh weather. Other than a wedding party of couple of the days, there was hardly anyone at the hotel. We highly, highly recommend visiting this beautiful hotel in September, on weekdays, when the rates are low and you feel like you have the whole resort to yourself. It was such a refreshing time of relaxation for our family.

Finally, the thing that made our stay at Alila Diwa AMAZING was the hospitality and joyfulness of the staff! Everyone was so kind, with a smile on their face, ready to help with whatever we needed. I wish we had been better about writing down the names of all the people who helped us, but we want to highly commend every single staff member-- everyone was so wonderful to our family! We truly believe that the customer service and hospitality of the staff at Alila Diwa is what sets it apart from other hotels we've visited. Keep up the great work!

Thank you again, from our family, for an AMAZING visit to Goa!

Room tip: 2nd floor of Diwa Club was away from wedding party at VIVO/Edge Bar and the busier infinity pool.
Date of stay: September 2016
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank jennrk2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSavkur_GM, General Manager at Alila Diwa Goa, responded to this reviewResponded September 12, 2016

Thank you for your amazing and very detailed review of our resort! I am delighted to know that you were happy with our product and hospitality overall and that we were able to make the stay memorable for you and your family. Thank you for complimenting the team for their good work. We sincerely look forward to welcoming you back to our resort.

See you soon!

Warmest Regards,

Siddharth Savkur
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2016 via mobile

Went to Alila Diwa to celebrate my 21st birthday. The hotel put a real effort into making my stay extra special with birthday messages on the bed, a cake and a song in the room as well as a beautiful surprise bubble bath with petals. It's the small things that make a big difference. I am mainly writing this review to bring attention to the top service from Ricky in the Spice restaurant. Although the food in the restaurant was quite heavy for us the service that was provided was the best we have had and Ricky was so sweet and helpful. Overall our experience from all the staff was top notch!

Date of stay: September 2016
Trip type: Traveled as a couple
2  Thank Z2665OAvickys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSavkur_GM, General Manager at Alila Diwa Goa, responded to this reviewResponded September 12, 2016

Thank you for your fabulous review! It is wonderful to know that you were happy with our services and that we were able to make your 21st birthday memorable for you. Thank you for complimenting the team for their good work, especially Ricky, I will ensure that your praise is shared with them. We sincerely look forward to welcoming you back to our resort.

See you soon!

Warmest Regards,

Siddharth Savkur
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2016

As usual :
Pros: Great Location for South Goa!
Has 2 restaurants oppostie the hotel and martins is just a 5 min walk away!
The pool is spectacular with ample space and the main infinity pool overlooking paddy fields.Lounge chairs in the middle of the pool to lie down in and sip a drink served to you ::priceless
The service is great as one would expect from this caliber of property.
The rooms are decent. the bathrooms are spectacular cant remember the names but had some excellent cleaning done.
The front desk staff was helpful and gave us a complimentary ride to the airport.
Room service and the gym were good enought.
Cons:
Play Area for kids could use a touch up and some more space
Food definitely needs working upon
About 5 mins from the beac(shuttle is provided so not a big deal for us)

Date of stay: September 2016
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank travelwitsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSavkur_GM, General Manager at Alila Diwa Goa, responded to this reviewResponded September 9, 2016

Thank you for sharing your review! I am glad that our product and services met your expectations overall and delighted to learn that you had a super experience with us. Thank you once again for complimenting the team for their good work. We have noted your feedback about the food and kids play area and will take corrective action. We sincerely look forward to welcoming you back to our resort.

Warmest Regards,

Siddharth Savkur
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2016

I am in love with this resort as it brings you all the necessities generally required to a common place. Right from entering the resort to leaving the resort, everything was homely and beautiful. All staffs were humble and welcoming. Be it food, ambience or customer intimacy, I am proud to say this is one of the best place to stay!! Thank you Alila Diwa.. Will come back for sure and also recommend friends, colleagues & relatives.

Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aadarsh_cek21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSavkur_GM, General Manager at Alila Diwa Goa, responded to this reviewResponded September 6, 2016

Thank you for your review of our resort. Your positive comments are very much appreciated. It is wonderful to know that you were happy with our product and hospitality and that you had a memorable stay with us. Thank you for complimenting the team for their good work. I hope that you will notice more exciting improvements at the resort on your next visit. We sincerely look forward to welcoming you back soon.

Warmest Regards,

Siddharth Savkur
General Manager


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Reviewed September 4, 2016 via mobile

Well guys.. don't even give a second thought for bookings at Alila Diwa, Goa, be it corporate events, weddings or a personal holiday. Just go for it.. We had our felicitation event during 3rd n 5th August for 300 people. Alila Diwa was a great n a perfect place for our event. It's such a beautiful, relaxing resort with very well designed n spacious rooms & lipsmacking food. The entire staff was very courteous and attentive to all our last minute requirements. Our presence was not even required at the time of check-in n check-out, pick - up n drop to the airport n railway station for all the 300 employees. The staff was completely reliable n managed it so well. Nothing makes us happy than a thought that our employees left with smiles on their faces. Our special thanks to the events manager Mr. Melbon Noronha, F&B Manager Mr. Claude, Sales Managers Mr. Prakash Vadera n Mr. Ashutosh Marballi, Ms. Sunaina, Mr. Anurag Singh, Ms. Juhi, Mr. Robert, Mr. Amit n all others for being exceptionally courteous at all times.

Date of stay: August 2016
Trip type: Traveled on business
Thank Princal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSavkur_GM, General Manager at Alila Diwa Goa, responded to this reviewResponded September 5, 2016

Thank you for sharing your fantastic review of our resort! I am delighted to know that you and your team had a great event and relaxing stay with us. Thank you for complimenting the team for their good work, especially Melbon, Claude, Prakash, Ashutosh, Sunaina, Anurag, Juhi, Robert and Amit, I will ensure that your praise is shared with them. We sincerely look forward to welcoming you back soon.

Warmest Regards,

Siddharth Savkur
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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