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“Holiday trip”

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Lemon Tree Amarante Beach Resort, Goa
Ranked #9 of 64 Hotels in Candolim
Certificate of Excellence
Mumbai
2 reviews
“Holiday trip”
Reviewed October 22, 2013

This hotel is family type hotel. They are need to improve the facility maintenance. Young team with out experience. They need to trained properly for handling the things. They messed up the travel plan to airport. In house catering need to be improved. It,s time to change the crockery.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Ravikanth U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLemonTreeHotels, General Manager at Lemon Tree Amarante Beach Resort, Goa, responded to this review, October 24, 2013
We have noted your comments and are reviewing the relevant processes. Specifically:
•Hotel upkeep: our attempt at Lemon Tree is to ensure the hotel is fresh, crisp and clean and we have laid down our processes accordingly. We constantly monitor the wear and tear of our assets and are very prompt in addressing any maintenance issues. We are sorry we did not meet your expectations. We are relooking at our standards to understand your feedback better.
•Airport transfer: you had pre booked an Innova for your airport transfer. We should have been more careful in ensuring that it was made available to you at the time of your departure. We apologize for the same. Post which we had providing you two cars for your airport drop. We have taken this glitch very seriously and re-briefed our Front Desk to follow all predefined processes and ensure the guest requests are handled proactively and with extra care.
•Training of staff: we have noted your observation and assure you that our staff is a very enthusiastic, zealous and hard working team. We have relooked at our training processes and are working on improving the service.
•Quality of In-Room Dining: we apologize for the service you experienced and have re-briefed our team to engage with all customers in a friendly and speedy manner to ensure guests are comfortable and well looked after at all times. We assure you of a better experience on your next visit.

Please do give us an opportunity to make amends. Should you accede to my request, please email me at gm.abr@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best regards,

Andersen Noronha
Hotel General Manager
Lemon Tree Amarante Beach Resort, Goa


14 cities. 24 hotels. 2800 rooms. Refreshing India.
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Bengaluru, India
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 21, 2013

We stayed here for 4 days in Oct 2013. This is a very good resort located in Candolim. It is on the main road connecting Candolim to other key beach towns of Goa. Candolim beach is a 5 minute walk. This beach is less crowded and is very clean.
The resort itself is an ideal place to spend time your family and friends. We got a free upgrade to Heritage room and it was a really good experience. Breakfast and Wi-fi were part of the package which made it a sweet deal. Food otherwise is on the expensive side in the resort - but within 10 mins walking distance, you will find plenty of good restaurants offering cheaper food.

Good resort with clean rooms, pool and a very cordial staff.

  • Stayed October 2013, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank kivijay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Ridge
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 20, 2013

This little hotel is a gem!
The fresh tiles and decorations are very pleasing and colorful. The hotel has a beautiful courtyard with a lovely clean pool and comfortable lounge chairs.
Excellent restaurant with super breakfast buffet. I watched the chef make Dosa on the grill outside, which at first I thought were large crepes. He would make them specially for me with honey drizzled on. When I asked for the recipe he promised to e-mail it to me. I received it even before I was home.
Everybody was so friendly and helpful. After the stress of Mumbai it was heaven to rest here.
The beach is very close for nice long beach walks and good snack watching the sunset.

Room Tip: All rooms seam quiet and large windows. Ours looked out into a palm tree.
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  • Stayed December 2012, traveled with friends
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Helpful?
1 Thank MARIA R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 19, 2013

My wife, myself, and our two-year-old stayed at the LT based on recommendations from a few different friends. It did not disappoint. The staff was genuinely kind and helpful throughout our stay. The room (we stayed in the terrace studio 301) was large, clean, week-appointed, and had a huge private terrace as well. All the mod-cons and solid wi-fi was nice too. The pool was great for our little one and the food at the hotel was very good, if not a little repetitive by the end. The beach is a little walk through a not-so-lovely, but totally safe route (it is India!), but was great once we got out there, pretty empty and clean enough. All and all a very nice spot.

If we went back to this part of Goa we would probably not get the "all meals included" package. The food was tasty, but there are plenty of other spots outside the hotel that would add some variety to our diet. If you are looking for a quieter spot, this is not the part of Goa I'd recommend, but this place is a safe bet if you are looking for some fun in the sun!

Room Tip: 301 was great for the three of us!
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  • Stayed October 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Kasivia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 17, 2013

I loved the warmth of staff in attending any query and they were very welcoming. It was very satisfying and comfortable stay.
Location of the resort is one of its advantage.
In my next visit to Goa, I look forward to stay again at Lemon Tree.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank GoyalChandan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 16, 2013

We were a family of 3, with a toddler, and traveled to Goa last winter. We stayed for 2 nights and 3 days at this location and were very happy with the stay.

We found this to be an excellent location from Candolim beach. The beach was clean in this area (according to Indian standards), and was family friendly.

At the hotel, we had a great swimming pool, with a bar/food service option. The water was clean and pool well maintained. We used the pool couple of times.

We ate dinner buffet almost every day at this place, and found the spread was great. It had good mix of continental food like Pasta, and Indian food. The breakfast spread was huge too.

The rooms were clean and good size. We found the hotel staff to be helpful. The front of the hotel was undergoing some renovation when we visited, but it didn't cause any discomfort.

Overall we found this stay to be a great experience for us.

Room Tip: If your budget allows, heritage rooms are really good
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  • Stayed November 2012, traveled with family
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Helpful?
2 Thank ravi_trivedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 16, 2013

We spent 3 nights here and were looking for a quiet, calm getaway to spend a laid back, leisurely weekend in Goa. This hotel was exactly that for us. Specifics of our stay: We booked a Heritage Room and availed an offer that got us 1 night, airport pickup drop, 24 hours wifi and buffet breakfast - all free. Here are the good and bad points:

The good:

- We arrived by bus because we were too late to book onward flights. I called the front desk up a week prior to our trip and they readily agreed to pick us up at the bus stop because we were entitled to an airport pickup and drop. There was also a confirmation call an hour before our bus arrived to ensure their driver would be there before us - and he was. This was a nice thing to do and was handled efficiently as well.
- The rooms have functional DVD players apart from about 70 channels, which is normal. What was a pleasant surprise was this: The resort has a large collection of DVDs in their library that's available for rent to all guests for free. We watched at least 3-4 movies.
- The heritage block is very pretty and cozy. The rooms with their high ceilings and old stone construction and the fact that the entire block is separated from the main building of the resort gives you a feeling of special luxury and privacy.
- When the front desk noticed we had a while before our airport drop after checkout, they courteously offered to let us shower and freshen up in an empty room they could arrange for us.

The bad:

- It was my wife's birthday on one of the days and her parents called the hotel up 2 days in advance to have a chocolate cake delivered to our room, with a personalised message on top. It was supposed to be a surprise for us. The cake did arrive, but it arrived unannounced while we weren't in our room because it was being cleaned up. Nobody explained who left it there or what it was for. We couldn't guess who it was from either because there was no message on it! Also, we called the in-room dining and they said it was a complimentary cake from the resort's side!! A while later, another cake arrived with a message on it but that too didn't say who it was from. We again checked with the front desk and were told that the cake was from the hotel's side. Nobody mentioned that it had been sent by my in-laws. My wife later found out on a call with her parents about the truth.
- The food quality is below average: over-priced and undercooked. The breakfast buffet also, is disappointing.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MilindVK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLemonTreeHotels, General Manager at Lemon Tree Amarante Beach Resort, Goa, responded to this review, October 21, 2013
Dear Guest,

Thank you for your feedback regarding your visit to Lemon Tree Amarante Beach Resort, Goa. May I apologize for not meeting some of your expectations during your stay.

We have noted your comments and are reviewing the relevant processes. Specifically:
•Birthday cake: please accept our apology for not leaving a message with the cake that was placed in your room causing you much confusion. This occurred because of the oversight of our Front Office staff member. We have taken this lapse very seriously and have re briefed all concerned to be very alert while receiving and executing information.
•Food experience: we are sorry you did not enjoy food during your stay and thought it expensive. We are constantly working on improving the quality and variety of our food and experimenting with new menus, based on the feedback given by our guests. Re cost of food we assure you that we have been careful to benchmark competitors in our 3 star resort segment in order to set a very competitive price for food. We do hope you find it to be value for money when you visit us next.

Please do give us an opportunity to make amends. Should you accede to my request, please email me at gm.abr@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best regards,

Andersen Noronha
Hotel General Manager
Lemon Tree Amarante Beach Resort, Goa


14 cities. 24 hotels. 2800 rooms. Refreshing India.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lemon Tree Amarante Beach Resort, Goa

Property: Lemon Tree Amarante Beach Resort, Goa
Address: Vadi, Candolim, Candolim, Bardez 403515, India
Location: India > Goa > North Goa District > Bardez > Candolim
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Candolim
#4 Luxury Hotel in Candolim
#5 Romantic Hotel in Candolim
#6 Spa Hotel in Candolim
#7 On the Beach Hotel in Candolim
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lemon Tree Amarante Beach Resort, Goa 4*
Number of rooms: 65
Official Description (provided by the hotel):
The resort offers 65 beautiful rooms and suites. All ground floor rooms provide access to a compact private garden. The six heritage rooms and suite, housed in a century old Portuguese mansion, have been restored to their original glory and appointed with all modern amenities. ... more   less 
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Also Known As:
Lemon Tree Amarante Beach Resort, Goa Hotel Candolim
Lemon Tree Amarante Beach Hotel
Lemon Tree Goa
Hotel Lemon Tree Amarante Beach
Lemon Tree Hotel Goa
Lemon Tree Amarante Beach Resort, Goa Candolim

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