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“Very Good hotel but staff needs to be more professional”

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Novotel Goa Shrem Hotel
Ranked #5 of 69 Hotels in Candolim
Certificate of Excellence
Reviewed January 12, 2014

Hotel is excellent and nice amenities and rooms. But the staff needs to be more trained. We had to wait for an hour for checkin even though we reached at 3.30 pm. Our booking had specific requirements but they were not given to us even though we had booked and confirmed in the month of october. Food is very nice.

  • Stayed: January 2014, traveled with friends
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1  Thank tapanjmehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NGSR, General Manager at Novotel Goa Shrem Hotel, responded to this reviewResponded January 22, 2014

Dear Tapan,

Greetings!

Thank you very much for the review and do apologize for the inconvenience caused to you at the time of check in.

Look forward to Welcoming you again at Novotel Goa Shrem Resort.

Best Regards,

Manish Dayya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,246 - 1,252 of 1,320 reviews

Reviewed January 12, 2014

I'm writing this review while I'm still staying at the hotel. Excellent food, location and cleanliness at a very good price. Very child friendly with a lovely kids room. We are very happy that the room is child friendly with no sharp corners....awesome breakfast and very prompt and courteous staff...special thanks to adhithyen, atul and dumpy for making this family holiday so special...very sweet gesture of giving small toys to our kids at the time of check in. Thankful to the entire staff at the restaurant, including jasbir to be caring and attentive towards us. I was asked over three four times if I was comfortable eating with my infant...would definitely come again soon...thank you team novotel

  • Stayed: January 2014
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1  Thank rnj12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NGSR, General Manager at Novotel Goa Shrem Hotel, responded to this reviewResponded January 22, 2014

Dear Guest,

Greetings!

Thank you very much for the review. Family is the heart of our resort design. The rooms are ideal for families and ample of activities for children as mentioned by you in your review. Am glad that noticed this and highlighted in your feedback. Appreciate you specially recognizing Dimpy, Adithyen and Atul for their assistance and am sure they will be very happy to find their names in your review.

Look forward to Welcoming you again at Novotel Goa Shrem Resort.

Best Regards,

Manish Dayya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014

We stayed in Novotel Goa from 07th Jan - 11th Jan 2014, the hotel is located very strategically in Condolim main road from where Condolim beach, Baga and Calangute is located within reach of 10 mins. The Hotels is newly opened and we found the freshness in the rooms from the time of check in. Since the hotel was booked 100% we had to wait for our rooms as the previous guest moved out little late…but not to be blamed to the front office, they were nice and apologized for the same. FOM Kedar personally came to see us during the check in process to ensure that we were comfortable.

The rooms are very nicely done and are indeed spacious and have the feel of luxury, the bed was good and very comfortable. The mini bar was good as well. The breakfast had many options to start from Indian food till continentals & asian, the restaurant staff were very attentive to the smallest details….Jeffery & Neha from restaurant were swift and attending the guest to the best. Pavitra from The Lobby bar, always greeted us with smiling face. Over all the staff were very attentive and made our stay comfortable.
Lastly the IRD team, was good as well, I wasn’t feeling good and had cold so requested the IRD for warm milk, which was sent us in less than 5 mins and as gesture they send the glass of warm milk without charging us….which was indeed a sign of “they take care of the guest”. The rooms were cleaned very well and evening TDS was good as well...Good Job HK team.

Also got opportunity to meet the GM of the Hotel Mr. Manish Dayya who gave us few suggestions of local locations and night outs which were indeed good.

Thank You Team Novotel for making our vacation a wonderful stay. We would sure visit back soon…!

Room Tip: Pool facing rooms are with good view.
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  • Stayed: January 2014, traveled as a couple
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2  Thank 1BourneU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NGSR, General Manager at Novotel Goa Shrem Hotel, responded to this reviewResponded January 22, 2014

Dear Yogesh,

Greetings!

Thank you very much for such a heartening review. Am glad that your stay was comfortable and the team here was able to look after all the requirments related to your stay. Also appreciate you recognizing and making a special mention about Neha, Pavitra and Jerry in your review.

Look forward to Welcoming you again at Novotel Goa Shrem Resort.

Best Regards,

Manish Dayya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014

Management and staff was very supportive. Although food options are limited, but special request were met most of the times. Rooms are spacious for 2 adults and 2 children's. Overall, a nice family vacation destination to stay in Goa.

  • Stayed: November 2013, traveled with family
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Thank dmjain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NGSR, General Manager at Novotel Goa Shrem Hotel, responded to this reviewResponded January 22, 2014

Dear Guest,

Greetings!

Thank you very much for the review. We really appreciate this gesture and have also taken a note with regards limited food options as highlighted in your feedback. Thank you for bringing this to our notice and helping us take corrective measures.

Look forward to Welcoming you again at Novotel Goa Shrem Resort.

Best Regards,

Manish Dayya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

The staff was very courteous, the rooms neat and clean, great food (must try the Novotel baby lobster) apart from great interiors and an amazing pool. All in all a great experience. Will definitely stay here the next time I'm in Goa.

  • Stayed: January 2014, traveled with family
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Thank ysh_sippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NGSR, General Manager at Novotel Goa Shrem Hotel, responded to this reviewResponded January 12, 2014

Dear Guest,

Greetings!

Thank you very much for the splendid review. My team joins me in conveying our best wishes for a fabulous 2014 and do look forward to Welcoming you again at Novotel Goa Shrem Resort.

Best Regards,

Manish Dayya
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014 via mobile

Visited this hotel in December 2013 and was blown away by the friendly and helpful customer service all around! The breakfast was amazing and again all staff were so friendly despite being super busy. Special thanks to one of the reception staff - Sunita I think - who assisted us when a friend required medical attention in the middle of the night! She immediately called us a car and directed us to the nearest hospital and was very helpful and pro-active! Overall excellent hotel!

Stayed: December 2013, traveled with friends
2  Thank Nizzles26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NGSR, General Manager at Novotel Goa Shrem Hotel, responded to this reviewResponded January 10, 2014

Dear Guest,

Greetings!

Thank you very much for the positive review. My team joins me in conveying our best wishes for a fabulous 2014. Appreciate you specially recognizing Sumedha for her assistance and am sure she will be very happy to find her name in your review.

Look forward to Welcoming you again at Novotel Goa Shrem Resort.

Best Regards,

Manish Dayya
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

We came across this hotel by chance. It has only been opened for a few months and the word seems to not have gotten out to the tourists. Needless to say we had a great stay here. The hotel itself is very nice and the rooms are large with modern designs. The rates were aggressively priced especially for what the hotel offers. It does not back onto the beach itself, however you're merely at a 10 minute walk from the sand. It's safe and its breakfast is worth waking up for. Our purpose for this trip was to party and this hotels location was central to most of the parties within goa.

Room Tip: Add the breakfast, its worth every penny.
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  • Stayed: December 2013, traveled with friends
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3  Thank nitin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NGSR, General Manager at Novotel Goa Shrem Hotel, responded to this reviewResponded January 3, 2014

Dear Nitin,

Greetings!

Thank you very much for the review. My team joins me in conveying our best wishes for a fabulous 2014 and do look forward to Welcoming you again at Novotel Goa Shrem Resort.

Best Regards,

Manish Dayya
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Goa Shrem Hotel

Address: Anna Waddo Main Candolim Road, Candolim, Bardez 403515, India
Location: India > Goa > North Goa District > Bardez > Candolim
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Candolim
#2 Spa Hotel in Candolim
Price Range: $127 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Novotel Goa Shrem Hotel 5*
Number of rooms: 85
Official Description (provided by the hotel):
Strategically located on the buzzing high street of Candolim, just 500 meters from the famous beaches of Candolim and Calangute. Clubs and nightspots lie few minutes from the hotel. The atrium lobby of the Novotel Goa Shrem Hotel is simply stunning and offers a smooth check in experience while you are welcomed with an ice candy served at the lobby from the special Novotel candy cart. The property is located 40 km (35 mins) from Dabolim Airport and 18 km from Thivim Railway Station. The fort Aguada is just a 10 minute drive while Old Goa Church as well as shopping experiences can be availed with in a distance of few minutes from the hotel. At Novotel Goa Shrem Hotel you will find a sand pool with an interesting menu at its pool Bar. The Square - all day dining restaurant serves Indian, Continental, Italian, Mexican and Thai fare with live cooking on display and an option for packed food to take away if you're on the move. The Little Place (TLP) - Deli Pastry Shop serves delectable cakes and bakes along with cafes, frappes and smoothies. Guests can avail our complimentary Free 'beach shuttle' to the Candolim beach where you will also find our very own beach shack and bar - La-Brise by Novotel, known for its grills, oriental cuisine, signature brunch and some great music. The kids club is open to families with kids offering interesting games and activities to keep your young ones busy while you take to the pool or enjoy some spa time. We also have a well-equipped gym for the fitness enthusiasts. Car rentals and travel arrangements are provided for those who wish to explore North and South Goa. Be it a party or a private dinner by the beach, we can help you make every occasion special across multiple dining and banquet venues within the Resort and our beach side restaurant & lounge. Up to 1 child ( 16 years and under) stay free when sharing with parents. We speak your language. ... more   less 
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Also Known As:
Novotel Goa Shrem Hotel Candolim

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