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All reviews candolim beach booked a superior room swimming pool nice hotel walking distance room service reception staff the main road pleasant stay hotel is located great hospitality rooms are spacious restaurant staff house keeping indian food special thanks visit goa
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Reviewed 5 weeks ago via mobile

Excellent hotel,Excellent staff,superb front desk/reception ,very good hotel,staff was very polite,pool area was very clean,room very neet & clean,breakfast was very sweet & superb,. Area r very clean,atmosphere r super.a complete hotel for a couple,

Date of stay: November 2018
Trip type: Traveled as a couple
Thank FarAway10401305331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anjalikamat27, General Manager at De Alturas Resort, responded to this reviewResponded 4 weeks ago

Dear Guest

Thanks a lot for the 5 star rating, we are glad to know that your stay with us was as per your expectations and you thoroughly enjoyed our rooms ,pool area ,facilities,services etc.

We are pleased to read your feedback and reassures us that our efforts are well recognized by our esteemed guests like yourself .

Look forward to your next visit soon.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2018 via mobile

Stayed at this hotel in delux room pool facing only for 1 night including brekfast as have to extend my stay in Goa and all rooms were booked at Phoniex Park Inn. The room size are good. Have to ask the reception to clean the toilets again. Have balcony with room which overlooks the pool. The following are the negatives
1. No extra keys provided of the room by the reception staff.
2. Place is inside from main road, away from market and the pool is next to the parking. No privacy.
3. Pool towels were only provided after repeated request. The wash room next pool was dirty and shower was broken. Even after reminder it was not cleaned.
4. Their is a taxi stand next to hotel due to which parking is a problem and local taxi drivers are always ready to argue and take a fight with the hotel guest if you are having your own vehicle. No support from hotel staff. Safety is an issue.
5. The staff is not customer friendly.
6. The breakfast buffet is poor better to have food outside. Very limited variety. No fresh juices. Coffey is chargeable, the food bowels are of malamine.
7. As i was travelling back to Benglore and have to start early my kid did not had bfast properly, so requested the staff to pack a sandwich for his journey. The staff told she has to check and came back after 15 min only to deny the request. The same was told to the reception to which they gave a paper to give the feedback.
8. They charged the same amount which Park inn charged, This place is not worth the amount they charge.
9. Will not recommend. The staff and food is a big negative. Needs improvement.

Date of stay: October 2018
Trip type: Traveled with family
Thank VikrantC26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2018 via mobile

I had sought out this resort on a gut feeling. It landed up to be correct. The service team were helpful and sweet. Food at their restaurant was amazing. It was only 5 mins walk from the beach. The beach near it was so clean and serene.they also host amazing parties.
Only complaint I have is they should include a little detail about the rooms. We wanted the room with a tub, but it was only available for royal club, the premium rooms have two prices but thats for food preferences. The rooms are spacious though.
Overall, we had an amazing stay there. The best part being couple friendly.
Thank you team

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Explorer829319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anjalikamat27, General Manager at De Alturas Resort, responded to this reviewResponded October 26, 2018

Dear Guest

Thank you for taking the time to review our property, your comments are very much valued.

We appreciate your comments regarding our service team, location, food etc.

Thank you once again for sharing your valuable experience with us and we look forward to welcome you back soon!

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2018

We stayed at Resort De Alturas from 30 Sept to 4 Oct...we were 5 friends their Duplex Sea View room was just perfect for us. Every early morning we enjoyed the mesmerizing balcony view with salty breezy air of GOA. We booked it through their Delhi Corporate Sales office we were going with their normal room but Ms Nisha suggested us for Duplex room & we want to thank her being a girl she understood our "girls trip to Goa " & helped us in every thing related to sightseeing points what to explore there...Cleaning service on the room is also superb as I want to thank them because I know that being girls we left a mess & every time we came back to room we find it well organized. Mr. Lobo their front office manager is very helpful & friendly always put a smile on our faces. Food was very tasty & we get many varieties in buffet. Location of the hotel is nice it takes just few minutes from the candolim beach .
You guys doing a great job and I will definitely recommend this hotel to everyone thanks for making our first Goa experience great :)

Room tip: Pool View rooms are best
Date of stay: October 2018
  • Trip type: Traveled with friends
    • Location
    • Rooms
    • Service
3  Thank Scenic822518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anjalikamat27, General Manager at De Alturas Resort, responded to this reviewResponded October 8, 2018

Dear Guest

Thank you for taking the time to review our property, your comments are very much valued.

We appreciate your special mention of praise to our Team Members Ms Nisha and Mr.Seby Lobo.

We are pleased to read your feedback and reassures us that our efforts are well recognized by our esteemed guests like yourself .

Look forward to your next visit soon.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2018

Horrible hotel. Nothing to call it a resort. Old and run down property. Filthy all around. Construction going on. Foul smell. Dust mites and bugs in bed. Mosquitoes all over. Horrible food and services. Poor check-in and check-out procedures.My suggestion to all is not to stay in this hotel at all. Does not deserve even a single star as against four star property it claims to be.No travel desk or assistance.

Room tip: Do not stay in this hotel
Date of stay: September 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank 679sunila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anjalikamat27, General Manager at De Alturas Resort, responded to this reviewResponded October 8, 2018

Dear Guest

We have noted your feedback and we are concerned to note the dissatisfaction you had. We regret the inconvenience caused.

We are tirelessly working to improve our services to ensure an amiable hospitality to all our guests.

We assure you that we have taken note of your important feedback and this has been appropriately addressed.

Towards this, we hope you give us an opportunity to reinstate our credibility and do look forward to welcoming you back.

Best Regards
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