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“Great package”
Review of Aldeia Santa Rita

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Aldeia Santa Rita
Ranked #18 of 64 Hotels in Candolim
New Delhi, Delhi, India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great package”
Reviewed March 4, 2013

As my title says I really enjoyed this hotel and found the full package to be budget minded. The rooms had nice decor and offered 2 different areas. They were also very clean and tidy. The hotel employees were and provide good service, especially the manager. The food was included in my package and was very good tasting with nice presentation. The pool provided a pleasant area for sitting and was lovely during sunset. Great stay - I cant wait to return.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sneha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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571 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Bamber Bridge, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 1, 2013

Just got back from 3 weeks staying at the ASR, room excellent J6 large private terrace upper room, great chef this year food better than last year. Same great staff nothing to much trouble special thanks to Ramish bar man, all the waiters and reception staff. Other guest nice and friendly no trouble getting a bed round the pool area, gardens keeped tidy by the ladies can not find anything to complain about looking forward to returning, Orlando sounded better this year to.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Avalanche O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 25, 2013

As you would expect for Goa: basic rooms, but AMAZING service!!!

OK...as one reviewer wrote, there was no loo paper in the pool loo sometimes, but in praise of Aldeia Santa Rita, the service was outstanding and I'm sure if someone reported the lack of loo paper to the staff, the problem would be resolved promptly.

My friends and I had an amazing break at ASR. We felt completely spoilt and I mean that with total sincerity. If we asked for something we got it, from poached eggs at breakfast to rice pudding made in time for tea! In conversing with the Head Chef he discovered my friend's passion for Indian food and consequently took us into his kitchen where he taught us how to make masala, dal fry and rotis. It was an amazing experience and very, very kind of the staff. I also have to add that the kitchen was so scrupulously clean that you could eat your meal off the floor!!!

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stefanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eldrich S, Director of Sales at Aldeia Santa Rita, responded to this review, February 28, 2013
Thank you for your Praises. We hope to see you again in The Aldeia Santa Rita.



Regards
Vice - President - Group Business Development

de Souza Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 25, 2013

having just spent a great two weeks here we would just like to express out thoughts, ok some of the rooms are a bit tired looking but at least their clean, and after all we didnt fly all that way to study the decor, you got to be a bit picky to find any fault with the food and as far as the staff are concerned never have we been met by so many smiles - really made you felt welcome and nothing was ever to much trouble for them - they are a credit to the hotel, superbly led by Orlando and ably supported by Morris,Minen,Sunil,Vincent Sanjay & Francis + all the chefs and cleaning staff.

Room Tip: go for superior room
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank balfourbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eldrich S, Director of Sales at Aldeia Santa Rita, responded to this review, February 28, 2013
Thank you very much! We do employ a continuous improvement program in our rooms (10-15% per year) However sometimes older rooms do look relatively tired, but we do ensure the highest standards of cleanliness.

Regards,

Eldrich Sequeira

Vice - President - Group Business Development

de Souza Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwickshire
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 24, 2013

Sorry guys but the De Souza group really needs to get their act together on this hotel.

5th visit to ASR missed last year as said earlier a lot of new staff & have joined the team supported by the more experienced waiters, Morris, Vincent Francis & Minim.

But the hotel restaurant only gets a good makeover when the manager arrives for lunch as we observed one afternoon last week… all morning the 3 ladies were washing down all the paved area around & in the restaurant area the table clothes/runners were changed.

Observation the ladies do not seem bothered at cutting & displaying flowers around the hotel anymore, pool loo one day had no toilet paper, ladies restaurant in the evening had no paper towels very very poor.

No one seems to sit at the bar in the evening before the evening meal it’s a rush to get a seat for to eat.

After dinner the atmosphere seems to be dead it reminded me of what an old people’s home would be like, entertainment not brilliant, same CD when no guest entertainer played over & over at 10.30pm Orlando turns CD player off.

When oh when will that man realise he cannot sing & he is not funny anymore!!!!!

I was drawn to the loose similarity to the film ‘The best Exotic Marigold hotel’.

On talking to a lot of people who we met who like us at been to ASR for many years we get the consensus that enough is enough & they are going to try somewhere else if they return at all.

Orlando & Sanjay cannot be complacent they need to worker harder to convince returning guest that they are appreciated & make them feel a bit better than most of us did a little cold I thought.

I have never known the hotel to be so empty during then day around the pool was almost empty.

ASR you are looking dated you desperately need a make over do not neglect basic guest toilet requirements.

Management wake up……….

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank peruna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Runcorn, United Kingdom
1 review
Reviewed February 23, 2013

thank you aldeia santa rita hotel for a perfect holiday. i came away with my family to celebrate my 21st birthday.honestly it couldn't have been a more perfect holiday, all thanks to the staff. the barmen quickly learnt our personalities, knowing what we drank. the waiters constantly had a smile on their face and attended to our every need. the chefs were amazing they catered for all cultures therefore we experienced a wide variety of foods, plus they were willing to cook an alternative meal if we didn't like what they had pre-cooked. thank u all for a wonderful holiday.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eldrich S, Director of Sales at Aldeia Santa Rita, responded to this review, March 3, 2013
You are welcome ! and we hope to see you again.


Regards
Vice - President - Group Business Development

de Souza Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hull
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed February 17, 2013

Returned to this hotel for the 3rd time & although we had a great time there have been definite changes. The staff remain dedicated & great fun who are always trying to make your holiday the best it can be & to be honest it is the staff that save this hotel. The hotel is in a great location & has so much potential if only the De Souza group would appreciate what diamonds the staff are & upgrade the hotel to match the facilities that some of the other hotels are now offering - that doesn't mean becoming an all singing & dancing place because that would mean losing what sets this place apart but just general attention to the quality of fixtures & fittings.
A La Carte is now only twice a week instead of alternate nights and there are theme nights during the week which to be fair I've travelled to India so why I would want to spend a night trying to believe I was in Italy for example is quite beyond me. I must point out tho' if there was nothing we liked on the menu we only had to ask for an alternative and it was made for us so 10 out of 10 to Peter the chef, Sanjay & others who made this possible.
Rooms were cleaned every day and the service was second to none. The gardens remain beautiful and well attended by the staff and everyone at the hotel were always on hand to help out.
We did notice this year that some of the taxi drivers tried to charge more if they thought you didn't know the rates already so make sure you fix the price first and don't be afraid to haggle or walk away - there are plenty more drivers who are glad of the work.
I love Goa and I'm sure you will too. I would still recommend this hotel - you'll be hard pressed to beat it if you want something quiet with great staff.

Room Tip: Rooms J8 & K8 have their own private balconies that are shielded from public view
See more room tips
  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank asenath1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eldrich S, Director of Sales at Aldeia Santa Rita, responded to this review, March 3, 2013
Thank you for sharing your experience.
We appreciate commendation but we also take suggestion seriously.
We employ a continues production improvement programme and upgrade around 10 rooms every year hence all rooms get renovated every six years.
As a policy we plough back 70% of our profits into the hotel each year.
We are reviewing our Theme Nights, A la cart days, entertainment etc, Based on the feed back we receive and promise to offer even better fare next year.

Regards
Vice - President - Group Business Development

de Souza Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aldeia Santa Rita

Property: Aldeia Santa Rita
Address: | Dando, Candolim, Bardez 403515, India
Location: India > Goa > North Goa District > Bardez > Candolim
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Swimming Pool
Hotel Style:
#8 Romantic Hotel in Candolim
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aldeia Santa Rita 3*
Number of rooms: 55
Official Description (provided by the hotel):
Built in the style of a Portuguese village, Aldeia Santa Rita provides a delightful escape with its multi-hued, well-manicured appeal. A swimming pool with sun loungers, spacious rooms, each with a private balcony, and a multi-cuisine restaurant (Cravo do India) make Aldeia an irresistible choice for the discerning tourist. The hotel also has a rustic ayurvedic massage and treatment centre. ... more   less 
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Also Known As:
Aldeia Santa Rita Candolim
Aldeia Santa Rita Resort Goa
Aldeia Santa Rita Goa/Candolim
Aldeia Santa Rita Hotel Candolim
Aldeia Santa Rita Hotel Goa

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