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Country Inn & Suites By Carlson
Ranked #13 of 67 Hotels in Candolim
Reviewed February 23, 2014

A nice clean hotel with a lovely pool.
As a Club Carlson member I was given a room upgrade but I soon found out that all the package holiday makers in the hotel who had booked on a bed and breakfast basis were offered a free half board upgrade so I felt slightly miffed after I wasn't given this upgrade as well or instead of the room upgrade.
The food at the hotel was very good. I had breakfast and dinner there and the hotel is in a good location too.
I booked 2 nights here in February this year but checked out after only 1 night.
The advertised 'high speed internet' was ultra slow to hardly working at all and after seeing a mouse in my room I decided to check out early!
I was given a free courtesy car to my next hotel which was appreciated.
All in all a good hotel but I really needed good internet access so it wasn't the hotel for me!

  • Stayed: February 2014, traveled solo
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3  Thank stephaniemireille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, responded to this reviewResponded March 4, 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

We are glad that you chose to stay with us for your holiday. It is great to know that you liked our delicious food, our overall ambience of the hotel and our fabulous location in close proximity to eateries and tourist attractions. We understand that there were certain gaps in communication and expectations that upset you and brought in some unpleasantness in your experience.

Let us assure you that the feedback we receive from our guests is of paramount importance and actions are taken on the highest priority to rectify any issue that might have caused dissatisfaction. We regret the inconvenience that you faced regarding the Wi-Fi connection and we have taken necessary action to rectify the issue so that you do not have to face the issue upon your subsequent visit. However, we would like to mention that the upgrade that was offered in this case was offered by the particular travel agency and not the hotel and was offered to those guests who had booked a package for 7 days or more. We regret your disappointment.

We hope this one case of miscommunication will not deter you from visiting us again and availing our unparalleled facilities and service.

Warm Regards,
Sumit Goyal

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1,077 - 1,083 of 1,374 reviews

Reviewed February 20, 2014

This was our third stay at this hotel and we have been as pleased on this occasion as we have been on the previous two.

A little oasis of calm in the madness that can be the resort of Candolim! The hotel is close enough to all the amenities (beach, restaurants and shops) for it to be completely practical but being set back from the noisy main street and with all the rooms facing in onto a central courtyard you are insulated from the car horns and noise. The rooms are extremely well appointed and kept extrememly clean. The beds are very comfortable having a European thickness mattress and the air conditioning is quiet. The heavy curtains keep out the light to ensure a good nights sleep.
The breakfast is always excellent. Plenty of choice on the buffet, eggs cooked to order. Indian food and plenty to appeal to to every taste whatever corner of the planet you are visiting from. Be certain to ask for a dosa for breakfast to try a proper Indian treat. Platters full of fresh fruit and tempting pastries alongside the cooked meats, cereals, yoghurts and of course bacon, sausage and baked beans for the Brits who like to be Brits wherever they go in the world!

One of the waiters has been there a while and I don't think I have ever seen him without a huge smile on his face. Sandeep will bend over backwards to ensure guests have everything they desire.

The gardens are as beautiful as ever and the staff who tend them do a fantastic job. The reception staff were always very helpful as well and the young chap at the bar in reception (I don't remember his name but he was from the north around the Himalayers) is a very interesting and friendly chap to strike up conversation with and is extremely attentive with his work.
We have enjoyed ourselves a great deal and we look forward to visit number 4!

Room Tip: We choose a garden view as they are so beautiful and we do not want to be looking onto people on sun...
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  • Stayed: February 2014, traveled as a couple
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2  Thank Jan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, responded to this reviewResponded February 21, 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

To see a guest happy and satisfied with the hard work we put in everyday just for them is one of the most divine feelings. We, hence, thank you for your continued patronage and for sharing such an appreciative review about your experiences with us during your stay at Country Inn & Suites by Carlson, Candolim, Goa on TripAdvisor. To be appreciated for our convenient location in close proximity to the beach, shopping areas and myriad eateries, our tranquil ambiance, the high standards of our cleanliness, maintenance, facilities & amenities in the rooms, our delicious breakfast buffet with varied option to suit all kinds of palate, our impeccably maintained, lush green gardens and our helpful and warm staff is a great feeling.

We have passed your compliments to the entire team, especially Sandeep and e is thrilled about the same. Such generous appreciation of our hotel motivates us to redouble our efforts to reach the ultimate goal of achieving excellence at what we do best.
We extend an invitation for you to return soon and give us an opportunity to serve you to the best of our abilities and to your utmost satisfaction.

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2014 via mobile

Hey it was my first trip to Goa and I enjoyed it to the full.

The hotel is ideally located in Candolim near the market which is hardly a 5 minutes walk to the beach.

The rooms are clean and beautiful. The pool area looks good and the the staff is helpful.

Lots of good restaurants are located nearby so plenty of options. All in all a great option for Goa.

Stayed: February 2014, traveled with friends
1  Thank Asim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, responded to this reviewResponded February 21, 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

We, at Country Inn & Suites by Carlson, Candolim, Goa are truly happy with the appreciation you have showed us through your words of admiration on TripAdvisor. We are glad that you liked our convenient yet tranquil location with the beach an array of eateries in close proximity, our beautifully furnished rooms that are maintained beautifully, our stunning pool and the poolside and our helping & courteous staff.

It is compliments like these that go a long way to encourage and motivate us to work harder to achieve the highest levels of our guests’ satisfaction.

We would love for you to return to the hotel soon. Stay with us and make some precious memories that you may cherish forever.

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

Stayed at Country Inn for 5 days and had a wonderful stay. About 5 mins walk from the main Candolim market area and 15 mins walk from the hotel to the beach, the location is very good as it is close to the eating joints/markets & yet away from the noise n hustle bustle. Pool is clean & opens from 8 to 8pm. Check in was smooth & were given a pool facing room as requested, on the ground floor which was great as we were with our 1 yo daughter & did not want room on higher floor due to steps. Bed is queen size than king size, but since the requested baby cot was provided to us, we had no issues. Beds & pillows are comfortable and provide a good night sleep. Wifi is surely more of a miss than a hit.

Our little one had a wonderful time in the swimming pool (they have a separate baby/kids pool, though small but serves the purpose). Thanks Rupak @ pool.

The service at the restaurant, pool & other areas is excellent and staff is ever helpful. Amit at breakfast & Chandrajeet (from housekeeping) were great.

We hired a car on arrival in Goa and traveled across North & South Goa without problems.

Only minor improvement that we can suggest for the hotel is some small amenities like bathroom slippers, choice of tea in the room etc should be there by default and not on request. Wifi reception in room needs to be improved. Besides that, had a great time in Goa, thanks to Country Inn. Would definitely recommend it to friends & family.

  • Stayed: February 2014, traveled with family
    • Value
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Thank Fusion111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, responded to this reviewResponded February 19, 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

Thank you for your words of appreciation and encouragement for our team.I am delighted to note that we have met your expectations during your stay with us. At Country Inn & Suites by Carlson, Candolim, Goa we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are glad that you liked our convenient location with close proximity to the market area and the beach, our stunning pool, our smooth front desk operation, the world class amenities in our rooms, our helping and courteous staff and our impeccable service.

We have conveyed your compliments to Rupak & Amit and they are thrilled about it. it is compliments like these that go a long way to encourage and motivate us to work harder to achieve the highest level of our guests’ satisfaction. Please be advised that the suggestions from our guests are taken in utmost seriousness and immediate corrective measures are taken wherever required. We have passed your suggestions about Wi-Fi and other additional amenities to the relevant department and they shall take the necessary steps to make sure that you do not face any such disappointment upon your next visit.

We await your return with great enthusiasm and hope to be able to serve you yet again so that we can help you make some fond memories here with us.

Warm Regards,
Sumit Goyal

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Reviewed February 14, 2014

We have just returned from this hotel after a 2 week stay and it was great,it was our first visit to Goa my wife and I and our 4 year old son,we used all the amenities including the gym which was great,the pool was very good the staff are amazing,I would highly recommend this hotel.

Room Tip: we stayed in room 115 which was right next to the pool
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  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank sorret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, responded to this reviewResponded February 14, 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

We thank you for choosing to stay with us at Country Inn & Suites by Carlson, Candolim, Goa and for writing such a generous review on TripAdvisor for the benefit of the fellow travelers. It is great to know that you have experienced and have appreciated the international standards of our amenities, facilities and services, our gorgeous pool and our courteous staff. Also, we thank you for choosing to recommend our hotel to fellow travelers.

It is compliments like these from our guests that go a long way to encourage and to motivate us to work harder to achieve the highest levels of our guests’ satisfaction.

We hope for you to return soon to the hotel so that we may help you to experience all the aspects of our hotel, our city and our hospitality.

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2014

We stayed at this hotel for two weeks from the 30th Jan. We were both impressed by almost everything about the hotel, friendly staff, superb rooms, excellent pool area, lovely breakfast, along with a free upgrade to half board, which we didn't take advantage of due to the vast choice of eateries on the doorstep. It's sits in a great location that's close to all that's needed but still offers tranquil surroundings. We found it hard to find any negatives, if I was to be picky another toaster would be good at busy breakfast times, and a better way of showering on your last day, as we couldn't keep out room on,we were sent to the gymnasium which didn't really offer any privacy, if the hotel is to advertise five stars this should be addressed so as to offer a designated room to change and shower in. I would not hesitate in recommending this hotel to anyone and we would look to stay here again on our next visit

Stayed: January 2014, traveled as a couple
2  Thank coop6206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, responded to this reviewResponded February 19, 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

Your appreciation of the experiences that you had as you stayed with us at Country Inn & Suites by Carlson, Candolim, Goa and the generous review that you shared on TripAdvisor is flattering and a matter of great delight. Our friendly and courteous staff, our comfortable and spacious rooms, our gorgeous pool and a lovely poolside, our convenient location in close proximity to varied eateries and our tranquil ambiance helps you relax and unwind in one of the most soothing ways.

Such appreciation from our guests goes a long way to encourage and to motivate us to work harder to achieve the highest levels of our guests’ satisfaction. Please be advised that the feedback from our guests is of paramount importance to us and we take immediate corrective measures wherever required. We regret the inconvenience that you may have faced during your stay with us and we apologize for the same. We have taken the issue up with the concerned department and they will take care that such issues do not crop up on your subsequent visit.

It would be an honor to welcome you back again here so that we may be able to serve you yet again. We hope that you experience the city and the hotel and their all aspects and build some memories that you may take back home and treasure forever.

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2014 via mobile

Stayed at this place in feb 2014 based on TripAdvisor reviews.. and am happy I did..
Good place at north goa.. lots of shopping options.. many restaurants nearby to eat.. (the restaurant at the hotel looked all empty at dinner although it was open for buffet, also the prices are little heavy, better to go to restaurants nearby which also have live music)
WiFi reception is poor(2nd floor). Hotel is located little interiors, the other side view isnt good.. beach is little away
Reception manager is very helpful, he even suggested that he will give us a packed breakfast cos v have to leave at 5am the next morning! Sorry havent asked for his name.. prakash was very helpful, he arranged us a two wheeler.
Nice swimming pool with plush greenery
Rates are very reasonable
Would love to visit again and rest of the country inn properties
PS we weren't informed of the ?reward membership of country inn resorts..

Stayed: February 2014, traveled as a couple
Thank Ismail G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, responded to this reviewResponded February 21, 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

We would like to offer our heartfelt thanks to you for choosing to stay with us at Country Inn & Suites by Carlson, Candolim, Goa and for sharing such a shining review about us on TripAdvisor. You have complimented us generously on our convenient location, our helping and courteous staff, our gorgeous swimming pool, our sprawling lawns, the great value for money that we offer. We are greatly humbled.

We have passed your compliments on to Prakash and he is thrilled about the same. Also, we are happy to announce we are introducing theme nights every week for an entirely new experience with an innovative service. We invite you to come, experience and enjoy the same. Please be assured that the feedback from our guests is taken in utmost seriousness and immediate corrective measures are taken wherever required. We regret the disappointment that you may have faced during your stay with us. We have passed your concerns on to the relevant department and they shall take the necessary action so that you may not have to face the same issues again.

We hope to see you soon at the hotel again and to be able to serve you to your utmost satisfaction. As a hotel looking forward to achieve highest levels of guest satisfaction we take responsibility to help you make some memories here that you would remember fondly forever.

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson

Address: Bamonvaddo, Candolim, Bardez 403515, India (Formerly Girasol Beach Resort)
Phone Number:
Location: India > Goa > North Goa District > Bardez > Candolim
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Candolim
#8 Family Hotel in Candolim
#8 Luxury Hotel in Candolim
Price Range: $83 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Country Inn & Suites By Carlson 4*
Number of rooms: 98
Official Description (provided by the hotel):
Welcome to the new Country Inn & Suites By Carlson, Goa Candolim. One of the most conveniently located hotels in Goa, India, the Country Inn features a pristine setting near Candolim Beach and offers easy access to the best tourist attractions in Goa. Guests at our beach hotel in Goa can enjoy stylish and comfortable rooms with all the amenities needed for an enjoyable stay. The Country Inn & Suites also offers on-site dining, an outdoor swimming pool, well-equipped Fitness Centre, on-site banquet and conference facilities and complimentary wireless Internet access. Reserve your room today and experience one of the best hotels in Goa, India. ... more   less 
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Also Known As:
Girasol Beach Hotel Candolim
Country Inn & Suites By Carlson Goa/Candolim

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