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“Goa 2013”

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Fortune Acron Regina
Ranked #4 of 64 Hotels in Candolim
Mumbai
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Goa 2013”
3 of 5 bubbles Reviewed April 29, 2013

This was 3rd visit in the last 3 years. The hotel location is close to Calungute /baga and is excellent value for money at approx rs 3300 per night with breakfast. However over the years I see that there is need for renovation and maintenance should it need to maintain its 4 star status. It is slowly degrading to a 3 star.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Ketan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew-Uthup, General Manager at Fortune Acron Regina, responded to this review, April 29, 2013
Dear Guest,

Thank you for your review on your recent stay with us at Fortune Select Regina, during your recent visit to Goa.

We are happy to know that you had a pleasant stay with us, and that you found our services excellent in terms of value for money. Thank you for appreciating us, and we have also noted your comments.

Thank you for your valuable feedback, we do look forward to welcoming you back here for an even more memorable experience.

Regards,

Matthew Roby Uthup,
General Manager,
Fortune Select Regina, Goa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,489 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (390)
Date | Rating
  • English first
  • Finnish first
  • German first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Faridabad, India
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed April 22, 2013

Last November me and my wife spent 4 nights in this hotel.There is always a doubt regarding the standards and quality after booking a hotel , but in this case the property was awesome . We had booked for 4 nights along with transfers and breakfast .the whole experience was good .
There was no issue with any of the services .

The staff was very helpful all the time and always wanted to do a extra bit.
The attendant @ the pool bar was good at his job.
The buffet breakfast laid was awesome , it had a huge variety of cuisines to choose from.
This property is located in a very good location abput 500 mtrs inside from the main road of Candolim ,
The nearest beach is Candolim and it will take 15 mins walk to reach.
The rooms were also well maintained and upto the standard of fortune group.

Keep up the good work , hope to visit again next year .

Thanks
Sreedip Goswami

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sreedip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew-Uthup, General Manager at Fortune Acron Regina, responded to this review, April 23, 2013
Dear Guest,

Thank You for your kind review of your stay with us at Fortune Select Regina!

We are delighted to know that you enjoyed your stay. Your appreciative comments have been shared with the team.
It is reviews like this which motivate us to try even harder to achieve even higher Guest satisfaction.
We look forward to welcoming you back to Fortune Select Regina for an even more delightful experience.
Thanking you once again

Regards,
Matthew Roby Uthup
General Manager
Fortune Select Regina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai, Tamil Nadu, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 14, 2013

Stayed at the hotel a month back, at the pool view room with great view.The rooms were really tidy and the staff very helpful and friendly. The training given really shows, with every one always having a genuine smile and not the usual hospitality one. Even when roaming around the beautiful pool there was always some one we could find who was always eager to help us regarding any query we had.
The food was made to perfection for our preferences when we were specific of our need.The liquor list was top of the line, having a classy selection of all labels.
The Airport pick was a last minute request which went smooth.

If i should be nitpicky i would say that the approach of the hotel could be improved.

Overall A must stay destination to enjoy a pleasant stay at Goa with rates offering value.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Madhu_mitha_6789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew-Uthup, General Manager at Fortune Acron Regina, responded to this review, April 15, 2013
Dear Guest,

Thank you for taking the time to share the review of your stay at Fortune Select Regina, Goa.

We are delighted to know that you had a pleasant stay at our hotel and enjoyed your time with us.
Thank you for appreciating our rooms, staff and services. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards.

Once again thank you for your comments and we do look forward to welcome you back here at Fortune Select Regina, for an even more memorable experience.

Regards,

Matthew Roby Uthup,
General Manager,
Fortune Select Regina, Goa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed April 10, 2013

Good value for money, swimming pool is good, managed by the ITC group with good quality staff and support. Every Attempt is made to match a 5 star property. The Acron Group owns this property and therefore has a touch of perfection in everything.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PhilipBaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew-Uthup, General Manager at Fortune Acron Regina, responded to this review, April 11, 2013
Dear Guest,

Thank You for your review of your stay with us, during your recent visit to Goa.

We are delighted to know that you had a pleasant stay with us here.

Thank you for appreciating our hotel and staff. We look forward to welcome you back here for an even more delightful experience.

Regards,

Matthew Roby Uthup,
General Manager,
Fortune Select Regina, Goa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finland
1 review
5 of 5 bubbles Reviewed April 9, 2013

Fortune Select Regina in North Goa, by local standards a five-star hotel, fulfills all that it promises. We traveled 31.1-14.2.2013. If you want to experience and enjoy the colorful Indian daily life, the beach and sun in addition to high-quality hotel service this hotel is the right choice. The hotel was beautiful, clean and safe with its friendly security guards and a wonderful staff. The breakfast was rich and without a doubt everyone will find a favorite food from there. The restaurant offered delicious Indian food from morning to evening. The restaurant was very good, clean and hygienic with high quality foods. Staff was again, super friendly and polite. Many thanks from Mr. & Mrs Kevin from Finland! We had a lovely holiday –hope to visit soon again!

Room Tip: We had a luxury room facing pool - it was very nice!
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KevinFamilyFinland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew-Uthup, General Manager at Fortune Acron Regina, responded to this review, April 11, 2013
Dear Guest,

Thank You for your review of your recent stay with us at Fortune Select Regina during your visit to Goa.

We are delighted to know that you had a lovely holiday at our hotel and are happy that we were able to make it a wonderful experience for you here. Thank you for appreciating our services and staff. Your generous comments have been passed on to the staff.

Thank you once again for choosing us for your stay during your holiday. We do look forward to welcome you back here for an even more memorable experience.

Regards,

Matthew Roby Uthup,
General Manager,
Fortune Select Regina, Goa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed April 4, 2013

We loved this hotel the first time we visited in 2010 so we decided to stay here again for our 2nd trip to Goa. This time choosing to book direct with the hotel. They offered us a good price and package including breakfast, a luxury pool view room, half day sightseeing trip and 1 hour boat cruise and airport transfers.
When we arrived at Dabolim Airport the hotel bus driver was standing waiting and we were whisked straight off to the hotel.
On arrival, checkin was quite quick and our room was ready and waiting even though it was still mid morning.
The hotel hadnt honoured our room requests that I had emailed months earlier, but after looking at a few other rooms we were happy with the room we chose.
The rooms are spacious and well equipped with tea/coffee, fridge with drinks to purchase if you wish, safe, hairdryer etc. An iron and board can be requested if you need one. Very limited tv channels. Big private pool view balcony.
The public areas of the hotel are very clean and there is a nice little private pool, with a small number of loungers which are snapped up very early. The hotel does nothing about people reserving beds and then wandering off. The hotel provides towels to use at the pool, but you can't take these to the beach.
The hotels location isn't the best but its not horrendous. It is located almost at the end of Candolim, down a side road, off the main road that runs through the resort. It is about a 5 min walk to the main road and then probably another 10/15 minute walk to the beach. Nearest decent supermarket (Newtons or Delfinos) is bout a 15/20 minute walk away. It's the same walk to where most of the good restaurants are.
The public bus runs along the main road. Calangute in one direction and Sinqurium (for Fort Aguada) in the other. Fare is 5 rupees and its an experience. You can change in Calangute for buses to Baga and Arpora.
Sadly on this second occasion the hotel failed to live up to our expectations.
Service at breakfast was very random. The waiters are all lovely but there seems to be no organisation. There is clearly a manager who's job it is to walk around and oversee things but he notices nothing. Tables not fully set or reset, dirty cups, guests not being offered hot drinks etc. There is plenty of food and if you feel adventurous there are lots of Indian breakfast options. You can also get all eggs (fried, poached etc), toast, porridge, cereal and fruit. You will find something. The chefs were very friendly.
Our room was spotless when we arrived, but gradually became dustier and dustier, white lint all over the place. Need a Hoover!
As my partner (hairdresser85) said in their review we were awoken very early one morning by someone entering our room (see their review for detail). The most annoying thing about this was the hotel and managers lack of interest and concern. The Manager also implied we hadn't locked our door properly?? Reception initially denied this had happened?? We had to fight to see the manager face to face, he wanted to talk to us on the phone.
Our room keys stopped working almost every day and were not kept next to mobiles or cameras. I think this annoyed reception as much as us.
Finally ... The included sightseeing trip. Oh Dear!! It's not really a sightseeing tour. The hotel bus drops you off at some sights, the driver announces where you are and that's that. There is no guide. The boat trip is a 1 hour cruise down the Mandovi River, that wasn't too bad.
The hotel is still one of the better options in Candolim, we saw some awful places, but there are other just as good hotels popping up all over. If we do go back to Candolim we may choose elsewhere.
Just want to finish by seconding my partners praise for Riya and Poonam on reception who are lovely friendly girls. The grumpy guys on reception could learn a thing or two from them.
Overall our stay was good, but this time the hotel seemed to have lost its shine for us.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank royzer76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew-Uthup, General Manager at Fortune Acron Regina, responded to this review, April 5, 2013
Dear Guest,

Thank you for your review on your stay with us at Fortune Select Regina, Goa.

We are glad that you choose us for your second stay. Thank you appreciating our breakfast and staff. We do regret that you faced some inconvenience in regards to service and sightseeing. We also thank you for your detailed observations. Your comments are valuable to us and we have taken appropriate measure by sharing it with the relevant teams to assure you of a better experience the next time.

We look forward to welcome you back to Fortune Select Regina, for a more delightful experience.

Regards,

Matthew Roby Uthup,
General Manager,
Fortune Select Regina, Goa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed April 3, 2013

stayed at this place during march 27-30 assuming it to be a 5 star propety ( they claimed it) and i was so wrong
heres my list of pro and cons
pro - some good points about the hotel
- spacious room
- Good rest. service

con few of my bad experiences
- the tub required daily mantainence
- basin choked
- staff at reception and manager (gagan) are least concerned about you, ready to debate even when they are at fault
- property is small and has only a small swimming pool
- kid zone is a small junk room with broken toys and no one to takr care of it.
- the pick up service will be through a badly mantained and extremely dirty traveller
- though goa airport requires you to reach 2 hrs prior departure, the hotel staff did not provide us a vehicle untill 1.5 hrs to the flight. this ensured we Nd another couple nearly miss our flight, here too they claim it is not their problem and neither do they care.

overall it is at best a 3 star and would never recommend if expectation is of 5 star service. i paid a huge premium and was dissapointed

anil shenoy

Helpful?
4 Thank akgrs
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Matthew-Uthup, General Manager at Fortune Acron Regina, responded to this review, April 5, 2013
Dear Guest,

Thank you for your review of your stay with us at Fortune Select Regina, Goa.

Thank you for your detailed observation, and also for appreciating our rooms and service. We do regret that you faced some inconvenience. Your comments are valuable to us and we have taken appropriate measure for the same to assure you of a better experience in your next visit.

We look forward to welcome you back to Fortune Select Regina, for a more delightful experience.

Regards,

Matthew Roby Uthup,
General Manager,
Fortune Select Regina, Goa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Fortune Acron Regina

Property: Fortune Acron Regina
Address: Off Fort Aguada Road, Candolim, Bardez 403515, India
Phone Number:
Location: India > Goa > Bardez > Candolim
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Candolim
#1 Luxury Hotel in Candolim
#6 Family Hotel in Candolim
#7 Romantic Hotel in Candolim
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Fortune Acron Regina 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Situated in a quiet, peaceful location in this colorful and vibrant city is Fortune Select Regina, a contemporary upscale full service luxury Goan Portuguese resort with 102 rooms and suites, located off the main road to Fort Aguada in Candolim, the leisure Riviera of Goa. The hotel is just a short walk from the inviting beaches of North Goa and 45 minute drive from the international airport at Dabolim. Overlooking the verdant rice fields and hills with wide, panoramic views to its east including the main Candolim Church, it is a place where vibrant energy blends with comfortable architecture, offering an ideal destination for a memorable holiday or a perfect business trip. ... more   less 
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Also Known As:
Fortune Select Regina Hotel Candolim
Fortune Acron Regina Goa/Candolim

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