We have just returned from India and had a wonderful time in both Rajkot & Diu over the Xmas and New Year period.
The only thing that let our holiday down was the Radhika Beach Resort in Diu.
We had booked the Radhika as we had been there before 13 years ago and it was a pleasant hotel. So in September 2013 we decided to book it again. This time they asked us to send a cash deposit of INR. 15000 to secure the two rooms we had booked. They had already inflated the prices for the Xmas and New Year’s day period.
We’d like to point out that Radhika was the only hotel we stayed in India that wanted a deposit. Perhaps on reflection we should have guessed that something was wrong.
We arrived just as it was getting dark and on the way from the airport all we could see were posters advertising Radhika on every lamp post. On the approach to Radhika, it looked just like a circus or a fairground from the outside. They couldn’t have put any more lights on everything if they tried as there was no more space!
Getting through the glaring lights we eventually found the reception. We asked to see our rooms and were shown rooms 204 & 204 which were at the back of the hotel next to a very old noisy air conditioning plant.
The rooms were supposed to be ‘deluxe comfort rooms’. Unfortunately, they were neither deluxe nor comfortable. They smelled really musty, and were in a serious need of a refurbishment. We went back to the reception and told them we wanted deluxe comfort rooms. The Assistant Manager Mr. Lalit told us that these were the only rooms left even though we’d booked them in September. He told us that if we didn’t like the rooms we should find somewhere else to stay. He was rude, arrogant and basically did not have any communication or customer skills.
We explained that we’d had a very long journey from Rajkot and were very tired and would stay the night but would find somewhere else in the morning. Being the Xmas period, all the hotels in Diu were full.
We went back to the rooms to try and get some sleep. The beds were rock hard. The pillows were just a rectangular piece of foam. The blankets were moth eaten and disgusting. There was no hot water in the sink. The bathrooms window had glass slats which could not be closed as they were so old. They were letting in lots & lots of mosquitoes. The bathroom was so outdated it hadn’t been modernised since our last stay 13 years before. The electrics in the room and bathroom were in a terrible state. The mosquito plug wouldn’t even stay in the socket. The paint was either peeling or flaking off the walls everywhere.
One would expect to find better rooms in a 1 star hotel. Other 3 star hotels we stayed in India were brilliant.
Radhika needs a complete refurbishment. All the good reviews seem to have have come from the local clientele. If Radhika wants any International customers then it really needs to improve on it’s customer services skills and more importantly refurbish the rooms.
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- Also Known As:
- Radhika Beach Hotel Diu
- Radhika Beach Resort Diu, Daman And Diu