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All reviews front desk an older hotel hot breakfast bathroom window room was clean bit dated staff was very friendly and helpful hotel staff waffles new mexico free breakfast budget hotel other hotels price was reasonable in town would stay again fresh fruit
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Reviewed January 6, 2019

Upon entering the room, we had to ask for a new shower curtain because it had mildew and red bacteria. They did replaced it the next day, but the grout and sealant also has mildew. In the three days that we were there, the bathroom sink was not cleaned and the coffee in the room was not refilled.

Date of stay: December 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank LeRoy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnuson_Service_MGR, Guest Relations Manager at Magnuson Hotel Alamogordo Suites, responded to this reviewResponded January 8, 2019

When you mention "cleanliness is secondary", nothing could be farther from the truth. It is the most important aspect of our hotel and we make sure that the housekeeping staff is well aware.
I see that you stayed in room 207 and I will make sure that we get into that room right away and address any issues.
Our sincere apologies for the inconvenience you experienced and I wish we would have moved you to a more suitable room after your initial complaint. Our hope is that you will give us another chance in the future.
Safe travels ahead.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2019

Fantastic staff. We interacted with three different front desk people during our stay and they were over and beyond friendly, knowledgeable, and helpful. I felt valued.

Hotel is an older structure, but it has been updated and updates have been tastefully done. Breakfast is solid. Great location convenient to White Sands and an easy drive to hiking near the adorable little town of Cloudcroft. The Waffle and Pancake Shoppe across the street was a great place for a solid meal and the service there was exceptional.

Bonus: is that is a dog friendly spot plus the in room refrigerator made me happy.

Would pick it over the larger chains in the area anytime. Great value.

Date of stay: December 2018
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank annazee2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnuson_Service_MGR, Guest Relations Manager at Magnuson Hotel Alamogordo Suites, responded to this reviewResponded January 8, 2019

Thank you for getting on TripAdvisor and letting us know how we are doing.
Your kind words are very motivating for the staff here and makes all of the hard work worth the effort put in by all. Again - thank you and please be careful traveling forward. Don't forget to call us next time you visit Alamogordo!

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Reviewed December 31, 2018

It’s an older hotel that is renovated nicely. Room was very clean, shower/tub was very nice, bed was comfortable, and the over all feeling of the room was warm and comfortable. The breakfast was good and hot. Eggs, sausage,biscuits and gravy, potatoes, fruit, muffins, donuts,toast,and cereals. Nice variety. Mostly the staff was amazingly helpful, kind, and sooo friendly. Always offering to help in any way. We definitely will come back here when we travel through this nice town!!! Applebee’s,chili’s,buffalo wild wings all within close walking distance. Thank you for your great hospitality. Happy New Year!

Room tip: We stayed in room 111. Very happy with room and price!
Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank fergynb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnuson_Service_MGR, Guest Relations Manager at Magnuson Hotel Alamogordo Suites, responded to this reviewResponded January 1, 2019

Thank you so much for taking time out of your trip to give your valuable feedback on TripAdvisor! We know you have better things going on while traveling and we really appreciate the kind words.
Glad to hear that you enjoyed breakfast and stayed in a nice clean room. We are very proud of our great staff. There has been a lot of hard work put in in the last several weeks and your motivating comments boost morale here!
Thank you again and please don't forget to call us next time you visit Alamogordo! Be safe traveling forward.

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Reviewed December 24, 2018

Everything on the inside of the rooms is neat and clean. Staff was wonderful in accommodating my requests. Breakfast was decent. The hotel is very dog friendly. Within walking distance to buffalo wild wings which is awesome.

Date of stay: December 2018
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank kalebl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnuson_Service_MGR, Guest Relations Manager at Magnuson Hotel Alamogordo Suites, responded to this reviewResponded December 25, 2018

Thanks for getting on TripAdvisor and letting us know how we're doing!
It is always nice to hear when our guests have a nice stay. We take all of these comments seriously and work towards improvement constantly.
Be careful traveling forward and please call The Magnuson - Alamogordo next time you visit!

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Reviewed December 23, 2018 via mobile

Very clean. Room was more than I expected. The staff was certainly attentive and concerned about our comfort. I Would definitely return again. Breakfast was modest but adequate. Fast food restaurants were all nearby for convenience

Date of stay: December 2018
Trip type: Traveled on business
Thank Trip327058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnuson_Service_MGR, Guest Relations Manager at Magnuson Hotel Alamogordo Suites, responded to this reviewResponded December 25, 2018

Thank you for taking time out of your day to let us know how your stay went. We know you have better things to do with your time while traveling.
Your kind words are very much appreciated and more importantly, it is nice to know that you had a great stay!
Thank you again and please don't forget to call us next time you visit Alamogordo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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