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“Luxury that falls apart”
Review of Taj Chandigarh

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Taj Chandigarh
Ranked #6 of 111 Hotels in Chandigarh
Certificate of Excellence
Reviewed August 5, 2013

One of the standard lines used by most hotel managers when things go bad is "give us another opportunity.." So here it is I have stayed in this hotel thrice in the past 2 months and this is a brief summation of my experiences.

1. Rooms are horribly dated and in desperate need of a refresh. Complete with stains on the headboard.
2. The flush did not work.
3. The shower head came apart and hit me on the head.
4. The lights went out at 3AM and we were left calling the reception for help.
5. The Airconditioner tray started to overflow causing us to slip on the water on the floor.
6. The phones (barring the one in the washroom) would not work
7. Room service tends to ignore or miss out orders till the second or third call from you.
8. Staff knocks and rings the bell inspite of the the DO NOT DISTURB sign on
9. Room service calls in the middle of your meal to collect the trays. Even when you say you need 15 mins more, they send someone anyway! In sheer disgust I asked them to collect the tray and leave.
10. Front desk is always understaffed and usually one has to wait 15-20 mins for check in or out.
11. Also attended a wedding here and the girls side of the family was embarrassed by the fact that 2 dishes being served had completely gone off.
12. Food quality is hot and miss at best.
13. TVs have remotes which are after market fitments
14. No modern conveniences as are expected of this level of hotels
15. Linen is worn out and old


The first night that we stayed, the staff acknowledged the errors and tried to make up for it. The other two times they behaved almost as if this was expected and just carried on as usual.

Not going there ever again and my suggestion is that until such time their staff goes through another round of training the TAJ group decides to invest money in the property one should steer clear!

Room Tip: If you absolutely must stay here, get a room facing the pool.
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  • Stayed: July 2013, traveled on business
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1  Thank honesttim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTaj, General Manager at Taj Chandigarh, responded to this reviewResponded August 20, 2013

Dear Guest

Thank you for posting your review on Tripadvisor.com

As a group we are particularly dedicated to listen to the voice of our guests which is the best barometer for us to enhance our service and quality.

Please allow me to apologize for unfortunate turn of events during your last stay with us. We have necessary measure and corrective actions in place to ensure that we deliver highest standard of service to our guests at all times.

I sincerely hope that you will not hold this against us…

Warm Regards
Anil Malhotra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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908 - 914 of 1,355 reviews

Reviewed August 3, 2013

Hotel has started showing that it an old one, especially the room which i was in. Stayed in a deluxe room however could not comprehend as to what would the difference be between a standard room vs deluxe room. Bfast was nice enjoyed it. Services in the hotel need to be better....requested for a few items and never got them. At one point called them thrice for something and they came to give something else entirely.

  • Stayed: July 2013, traveled as a couple
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Thank aboozie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTaj, General Manager at Taj Chandigarh, responded to this reviewResponded August 20, 2013

Dear Guest,

Thank you for posting your review on the Tripadvisor.com

I appreciate your compliments for our spread of breakfast and I have also noted your concerns w.r.t the Service and replenishment of amenities. Your concerns have been deliberated to the concerned department heads for corrective action.

We look forward to welcome you back to the Taj soon.

Warm Regards
Anil Malhotra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013 via mobile

My room was upgraded and one of the best room I ever stayed,cofee shop/restaurant is a bit small to accomodate at peak hours club lounge was good only problem in the room there is lot of vibration and it is disturbing in night bathroom was very good

  • Stayed: May 2013
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Thank Alokmili77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTaj, General Manager at Taj Chandigarh, responded to this reviewResponded August 20, 2013

Dear Guest

It was indeed a pleasure to have you stay with. I have noted your concerns wrt the vibration noise in the room. We shall ensure certain measures are taken to control and minimize any disturbance what so ever.

Look forward to welcome you back again.
Warm Regards
Anil Malhotra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013

It was one of the worst experience of mine with Taj Chandigarh. What when in breakfast to get stinking sprouts, u ask for sugar free cold coffee and in turn you get a coffee with ice cream. your nicotine level is going down and you are asked to wait for 20 minute plus.
on Top of it Rationing of every thing especially toiletries.
I will not return to this hotel in Chandigarh.

Good Luck to all visitors to this hotel.

best,

Ravi

Room Tip: Please ask in first go is this hotel dead or alive.
See more room tips
  • Stayed: July 2013, traveled on business
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1  Thank dkss b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTaj, General Manager at Taj Chandigarh, responded to this reviewResponded August 20, 2013

Dear Guest,
Thank you for posting your reviews on the Tripadvisor.com

I have made a strong note of your feedback and I assure you, the standard you have come across is not the norm. Your concerns have been taken up with the concerned Head of the department.

I would urge you to treat this is as a one off aberration and do give us an opportunity to be at your service.

Look forward to welcome you again

Warm Regards
Anil Malhotra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

I stayed here several days for business. I was allowed an early checkin, but there was some delay in getting the room. My room was clean and comfortable, but not suited particularly well for the business traveler. The desk was small, almost like a coffee table, with no electrical outlets to charge your laptop or cell phone by the desk. Given the general state of luxury and fine service at this hotel, I found my mattress was a bit worn out and uncomfortable. The breakfasts were very good, and the lobby was a nice place to relax and visit with friends.

  • Stayed: July 2013, traveled on business
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Thank Fred F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTaj, General Manager at Taj Chandigarh, responded to this reviewResponded August 20, 2013

Dear Guest,
Thank you for posting your reviews on the Tripadvisor.com

I have noted your feedback, esp. your requirements as a business traveler. Please be assured we shall implement and customize your feedback to suite your needs.

Look forward to welcome you again.

Warm Regards
Anil Malhotra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

I stayed several times at Taj chandigarh. the service is perfect, food is great. Modern design, bright light, and quiet,
The rooms may deserve a freshen up , still they are clean, well organised . I like the rotating desk in the room and the TV is of good size.
Centrally located, one of the best property in chandigargh.
Prices could be little cheaper for 2nd tier town.

  • Stayed: July 2013, traveled on business
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Thank Indial0ver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTaj, General Manager at Taj Chandigarh, responded to this reviewResponded August 20, 2013

Dear Guest,

Thank you for posting your reviews on the Tripadvisor.com

We appreciate your compliments, I have shared your comments with team and they are highly motivated.

Do let me know directly on tcgm.chandigarh@tajhotels.com whenever you are travelling back to Chandigarh, I shall be more than obliged to ensure a customized package for you.

Look forward to welcome you again.

Warm Regards
Anil Malhotra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

We hosted a wedding function at the Taj Chandigarh this month for about 300 guests. The quality of food was so terrible that some of the things had actually gone bad and were stale. A lot of our guests complained latter of the quality of food. We were feeling very embarrassed due to this. I would never host any function at Taj Chandigarh in the future.
The rooms were average as per 5 star standard. The only good thing was the artwork in the rooms.

  • Stayed: July 2013, traveled with family
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4  Thank bansal0408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTaj, General Manager at Taj Chandigarh, responded to this reviewResponded August 15, 2013

Dear Guest,

Thank you for choosing to host you family function at Taj Chandigarh, We truly regret that you were not satisfied with a quality of food. Our Exe Chef had spoken to you and we have made a note of your specific comment regarding the mutton preparation.

We request you to please take this as a one-off aberration and do let us be at your service once again.

Look forward to welcome you again

Warm Regards
Anil Malhotra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Taj Chandigarh

Address: Block No.9 | Sector 17 A, Chandigarh 160017, India
Phone Number:
Location: India > Chandigarh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Chandigarh
#5 Spa Hotel in Chandigarh
Price Range: $109 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Taj Chandigarh 5*
Number of rooms: 149
Official Description (provided by the hotel):
Chandigarh, the capital of the states of the Punjab and Haryana set at the foothills of the majestic Himalayas, was planned by the French architect Le Corbusier after India’s independence. The young-at-heart, fast-growing and progressive city is striking for its urban planning, impressive buildings with brise-soleil facades, well-organized sectors and broad tree-lined avenuesTaj Chandigarh celebrates the dynamic spirit of Chandigarh in its sophisticated architecture and interiors. The newly built hotel, located in Sector 17, the city’s prime business and shopping area, is a comfortable 30-minutes drive from the airport and a 15-minutes drive from the railway station. Taj Chandigarh is the city’s finest hotel and is well suited to both business and leisure travellers to Chandigarh ... more   less 
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Also Known As:
Taj Chandigarh Hotel Chandigarh
Taj Hotel Chandigarh
Chandigarh Taj Hotel

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