We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great Property.. Service Needs Improvement...” 4 of 5 bubbles
Review of JW Marriott Hotel Chandigarh

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
JW Marriott Hotel Chandigarh
Ranked #1 of 98 Hotels in Chandigarh
Certificate of Excellence
Hyderabad, India
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great Property.. Service Needs Improvement...”
4 of 5 bubbles Reviewed March 22, 2014

My last stay at JW Marriott Chandigarh was during 18-21 March 2014. During last two years I stayed for several nights here.

This property is grand and rooms are spacious and very good. During last two years several times I complained that I wasn't getting Zee Cafe (channel 16 on their list), they could do nothing about this. During this stay, a technician who worked on this succeeded. This is indeed a great improvement.

Internet speed is good. Excellent Gym.

Every time, I stay here, the staff commits some faux pas; this time, as soon as I checked in, they tried taking me to the room, but we had to spend lot time at the elevators as there was no access to the floor; finally they brought in a new card which had access. This really bothered me a lot, as I was in a hurry to go for a meeting. Last time it was posting someone else's car charges into my account! But they corrected it after realization.

The breakfast is good. For such a grand property, no cookies/ fruits in the room.

With some improvements in staff attitude, service and hospitality, this is a great choice for stay.

Room Tip: One of the best in Chandigarh.. Best rooms..
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BKDRaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepakManocha, General Manager at JW Marriott Hotel Chandigarh, responded to this review, April 4, 2014
Dear Mr Raja,

Thank you for taking the time to share your feedback on Trip Advisor about your stay experience with the JW Marriott Hotel Chandigarh.

You indicated in your response that there have been many areas of improvement and goof ups at the Hotel and this stay was unsatisfactory. Please accept my sincere apologies for the inconvenience you may have experienced unfortunately I was unable to get an answer from within the Hotel on what are the possible reasons for this dissatisfaction; may I request if you could spare a few moments and share your experience in detail. I do understand that this may take some more of your time however we would like to have an opportunity to understand where we could improve ourselves and prepare ourselves better for your next visit. Do let me know when is a good time for me to call you and where could I reach you.

Mr Raja, You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and I look forward to talking to you.

Sincerely,
Deepak Manocha
General Manager
JW Marriott Chandigarh
deepak.manocha@marriotthotels.com
00911723955555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,118 reviews from our community

Traveler rating
    723
    284
    59
    26
    26
See reviews for
331
140
35
420
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (245)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Any
English first
Twickenham, United Kingdom
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed March 19, 2014 via mobile

We're doing the trip from Delhi to Shimla by train and so a stop over is necessary. Looked at Kalka - no thanks. The Marriott Chandigarh is the epitome of 5* great service, great room, great room service and I would recommend it to anyone (but not obviously to someone on a budget holiday). Highlights were the reception staff,the incredible room and a room service pizza created over the phone that was delivered to perfection.

Stayed March 2014, traveled with friends
Helpful?
1 Thank thetruth1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 15, 2014

It looks strange to find an high class brand in a city that is important but not included in major tourist tours. The quality, the service and the appearence are exactly what you expect for this important brand and if you are travelling for businees this is the right place to be.

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank relu2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed March 12, 2014

i am a Platinum member with Marriott and was staying in a Marriott for first time in India. i have generally stayed in Marriott in Australia. The service quality is really poor and customer orientation of staff is terrible. i checked out after one night of stay - forgettable experience!

Room Tip: Choose other better hotels in Chandigarh
See more room tips
  • Stayed February 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank kulkarniaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepakManocha, Front Office Manager at JW Marriott Hotel Chandigarh, responded to this review, March 13, 2014
Dear Mr. Kulkarni,

Thank you for taking the time to share your stay experiences at the TripAdvisor. I apologize that your recent stay experience was not satisfactory due to quality of Guest service.

Once again, please accept my apology. I do hope you will allow us the opportunity to provide you with a different guest experience when your travel to Chandigarh next. Please do let us know when you are travelling next so I can make the necessary arrangements.

Sincerely

Sushma Khichar
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manali
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed March 10, 2014

I had dinner with my family & friends at Jw ,Nice presentation, Garnishing, choice of taste, awesome Salads, beautifully presented, transparent open kitchen...new gen hygiene theory..Nice ! I recommend for corporate Lunch Or DInner next time.

Room Tip: Recommended for family parties, corporate lunch or dinner..& weekend breaks
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PremThakur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marikina, Philippines
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 9, 2014

Last time I was in Chandigarh was 6 years ago and when I came back last Feb 22 I stayed in JW Marriott. During that time there are only a few places to stay and I am very much relieve to know that there is a Marriott hotel already when I came back. The people there are very nice and welcoming and the facilities are well maintained. Every night when I come back to the hotel after a very hectic day, I always feel relax and comfortable. I also highly recommend one of the staff in the Executive lounge, his name is Sagar, who helped me with everything, from booking a taxi, checking mass schedules and also recommending what places to visit. He even went out of his way by getting the mobile number of the taxi driver and call him to check on me. Truly very personalized service.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MharDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed March 8, 2014

Great hotel. Stayed overnight.

Efficient reception, good clean modern room. Dinner at Oregani at the hotel and we had good service and very nice food.

Very comfortable bed.

Check out was efficient as well. Will stay again if we visit chandigradh again.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank roadwarrior0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chandigarh hotels
2.8 mi away
Hyatt Regency Chandigarh
Hyatt Regency Chandigarh
#3 of 98 in Chandigarh
4.5 of 5 bubbles 318 reviews
4.6 mi away
The Lalit Chandigarh
The Lalit Chandigarh
#2 of 98 in Chandigarh
4.5 of 5 bubbles 427 reviews
1.6 mi away
Taj Chandigarh
Taj Chandigarh
#7 of 98 in Chandigarh
4.0 of 5 bubbles 1,155 reviews
Show Prices
Show Prices
Show Prices
1.4 mi away
James Hotel
James Hotel
#9 of 98 in Chandigarh
4.0 of 5 bubbles 572 reviews
2.9 mi away
Lemon Tree Hotel, Chandigarh
0.8 mi away
The TOY Hotel
The TOY Hotel
#5 of 98 in Chandigarh
4.5 of 5 bubbles 589 reviews
Show Prices
Show Prices
Show Prices

Been to JW Marriott Hotel Chandigarh? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Chandigarh

Property: JW Marriott Hotel Chandigarh
Address: Dakshin Marg, Chandigarh 160035, India
Phone Number:
Location: India > Chandigarh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 98 Hotels in Chandigarh
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Chandigarh 5*
Number of rooms: 164
Official Description (provided by the hotel):
Conceptualized around the five elements of nature, JW Marriott Hotel Chandigarh is the epitome of magnificence. Our hotel is centrally located to the airport and the railway station, in addition to the Business District Sector 17 and the Information Technology Park. In keeping with tradition, the culinary experience at the JW Marriott Chandigarh is an extravagance of flavours and finest delicacies. The food is authentic, true to the local culture and crafted to suit the refined palate. JW Marriott Chandigarh is the perfect mix of business and pleasure. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Marriott, Agoda and Booking.com so you can book your JW Marriott Hotel Chandigarh reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing