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All reviews front desk cayenne restaurant great hospitality banjara hills stayed one night special thanks restaurant staff f b hospitable staff rooms are spacious will visit again hussain sagar lake business trip birla temple a great stay service quality late check
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Reviewed September 16, 2017 via mobile

It was awesome stay with Mercure very good food very good service I stayed for one week. Mr Naveen has taken care about me in the restaurant. He is very professional special thank you Naveen....
Thank you each and every one..

Stayed: September 2017, traveled on business
Thank Saggurthi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dinesh R, General Manager at Mercure Hyderabad KCP, responded to this reviewResponded September 20, 2017

Dear P Saggurthi,

Warm greetings from Mercure Hyderabad KCP.

It was our pleasure to have you stay at our hotel. We extend our heartfelt gratitude for the time you've taken out to share your experience.

We are glad to hear that your stay was comfortable and pleasant. It is our pleasure to provide our guests with the highest level of comfort and we assure to provide the best of experiences even in the future. Thank you for acknowledging our team effort especially Mr Naveen. He is indeed an asset and I am sure this will motivate him to achieve higher levels of perfection.

We immensely value your patronage and thank you once again for such a lovely review. Assuring you of our best attention all times, we sincerely look forward to the pleasure of welcoming you back soon.

Sincerely,

Dinesh Rai
General Manager
Mercure Hyderabad KCP - An AccorHotels brand

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2017

yesterday we have visited to have a dinner we were amazed with the wide spread and the above all chefs interaction with the guest which is the highlight of your property a Special thanks to Chef Vinay, his a star for the property he went an extra miles to fulfill my daughters needs thanks a lot Chef Vinay keep up the excellent work to another level.

And not to forget Chef Baldev he was very cordial and taken good care of us with the excellent nihari and special dum ka matki kebab.

Thanks a lot making our dinner so special.

All the best to chef vinay for his future.

  • Stayed: August 2017, traveled with family
    • Service
Thank 0265mac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dinesh R, General Manager at Mercure Hyderabad KCP, responded to this reviewResponded September 3, 2017

Dear Mac,

Thank you for choosing us as your dining destination for the night and taking the time out to review us on Trip Advisor. All of us here at Mercure Hyderabad KCP strive to attain perfection when it comes to hospitality, services, and amenities. We are glad you found our services to be at par with our reputation.

I will pass on your kind compliments to our chefs Baldev and Vinay personally. I'm sure they will be ecstatic to hear them.

Thank you once again for visiting us. We look forward to the pleasure of serving you again soon.

Yours sincerely,
Dinesh Rai
General Manager
Mercure Hyderabad KCP- An AccorHotels brand

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2017

The hotel is located on the main road, diagonally opposite to the Regional Transport office at Khairatabad, beside the Banjara hills main road. Its very near to Hussain Sagar Lake, Lumbini Park from where boating facilities are offered in the Hussain sagar lake. Always opt for the mechanised boat ride which is Rs.55/- per person for a return ride up to the Buddha statue. Paradise Food court, GVK One mall . The check-in & the airport pick-up was smooth. There is 24 hrs security, very clean hotel premises as its a new Hotel Building. The hotel cab facility is costly but comfortable, ask for the hotel chauffeur Salman Khan, very nice & helpful person(Driver). Ola and Uber radio taxis are safe to travel around Hyderabad city. The Buffet breakfast in the morning at Mercure hotel is same menu with slow service round the days, as I stayed for three days. I stayed along with my wife at room No. 915, on the 9th floor. The room is clean with complimentary bottles of mineral drinking water, big screen Samsung LED TV with number of cable channels. But in the bathroom there is no dental kit nor shaving kit. One has to call housekeeping for those. But no combs provided, strange but true. There is only one Bar Tender to manage all, and a lousy Band of two members only on Saturdays. For purchasing Hyderabad Pearls, avoid falling a prey to Om Sai Krishna shop as will be suggested by Mercure Hotel cab driver, its very costly. Rather for reasonable price try other shops otherwise go to Ranigunj market area near Gandhi statue, there are many jewellery shops, namely Shri Satanarayan Jewellers. From one end of the corridor, the Hussain Sagar Lake is seen clearly. Ramoji film city visit is a full days tour, local sight seeing, the Birla mandir, Salarjung Museum, Golkonda fort (Take a guide for better understanding, but bargain before). Check-out was tiresome, as their card swipe machine was not working properly, hence I had to swipe my debit card to pay hotel bills instead of my platinum credit card. As I had a evening flight, so they allowed me for a late check-out of course by a maximum of two hours from schedule check out time.

Room Tip: Higher Floor rooms for better view.
  • Stayed: August 2017, traveled as a couple
    • Value
    • Location
    • Service
2  Thank Pronab2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dinesh R, General Manager at Mercure Hyderabad KCP, responded to this reviewResponded August 25, 2017

Dear Mr Pronab,

Thank you for taking out time for such an elaborate, yet honest review about Mercure Hyderabad KCP. We are glad to hear you enjoyed your time in Hyderabad.

We at Mercure Hyderabad KCP pride ourselves for our hospitality and other top of the line amenities that we provide. All of our staff here are determined to put in their best and welcome the guest as one of their own. I have shared your special compliments with Mr Salman and he is elated to hear the same. It is comment such as yours that motivates the team to achieve higher levels of perfection.

Rest assured, I have noted your comments and suggestions on the Band and Buffet breakfast with deep concern and am personally looking into the matter. We greatly value your patronage and hope you give us another opportunity to reinstate our credibility and request you to consider the inconveniences as aberration to our service standards.

We hope to be able to match up to your expectations in the future and look forward to the pleasure of welcoming you back.

Yours sincerely,
Dinesh Rai
General Manager
Mercure Hyderabad KCP- An AccorHotels brand

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Reviewed August 15, 2017 via mobile

Stayed here for 4 nights from 11-15 Aug in their delux rooms. Rooms are spacious, loved its walk-in wardrobe and philips iphone dock with alarm clock. Their breakfast was delicious and had a good spread. Availed airport transportation and car hire to Ramoji film city. Services were good. Excellently located.

Stayed: August 2017, traveled as a couple
1  Thank Saran_wanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dinesh R, General Manager at Mercure Hyderabad KCP, responded to this reviewResponded August 21, 2017

Dear Mr Saran Kumar,

It was a pleasure to have you stay at Mercure Hyderabad KCP and we thank you for sparing your valuable time to review us on TripAdvisor.

We are delighted to know that our hotel amenities were at par with your expectation in terms of rooms, quality of service and most importantly our staff.

Thank you once again. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention and care.

Yours sincerely,
Dinesh Rai
General Manager
Mercure Hyderabad KCP- An AccorHotels brand

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2017 via mobile

Today we had enjoy our lunch having with awesome food like chicken curry,, n the chef Mr smruti n Mr naveen given a very good service n food.. They r very prompt n quickly response... Yes we really enjoye in Happy independent day. Thank u all the best

Stayed: August 2017, traveled with friends
Thank Sunilkumar n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dinesh R, General Manager at Mercure Hyderabad KCP, responded to this reviewResponded August 21, 2017

Dear Mr Sunil Kumar,

Thank you for taking the time out to review us on TripAdvisor. It was a pleasure having you with us for lunch, we are glad the food was prepared to your liking.

I have personally passed on your compliments to Ms Smruti & Mr Naveen and they feel deeply touched and motivated with such compliments . It is kind words like yours that make all of us here at Mercure Hyderabad KCP strive for perfection.

Thank you once more and we look forward to the pleasure of serving you again. Wish you a happy Independence Day to you and your family.

Yours sincerely,
Dinesh Rai
General Manager
Mercure Hyderabad KCP- An AccorHotels brand

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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