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“poor service”

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The Golkonda Resorts & Spa
Ranked #47 of 332 Hotels in Hyderabad
Reviewed March 24, 2010

This is supposed to be a resort, but the service is exceptionally poor. We called numerous times for our room to be made only to find it the same after we had been away for 4 hours. Two calls later, it still wasn't done. There isn't any communication between any of the staff members so nothing is ever done. The rooms look nice from a distance but the furniture is dirty and stained. The food is of average quality and usually buffet. The items are usually repeated. When booking several different prices will be quoted. You have to argue to receive the price that was originally quoted. In short, stay away!

  • Stayed: March 2010, traveled as a couple
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3  Thank katbarCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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296 - 302 of 303 reviews

Reviewed March 13, 2010

Golkonda Resorts is located on the outskirts of Hyderabad. If you're coming for work its not the place as its for from the city. However its great for a weekend break. Its approximately an hour's drive from the city centre.

The resort has different kinds of villas which are kind of row houses. The villas are very comfortable with good ameneties like LCD Television, Tea/Coffe maker, Bath tub and good quality toileteries.

The resort has good amount of greenery and set up for different games like squash, tennis, pool, table tennis etc. The swimming pool is also pretty good.

The food at the restuarant is also good enough. The resort also has a spa with different massage options. I took the Swedish massage and it was quite good and priced pretty reasonably at approximately USD 22.00 for an hour's massage.

  • Stayed: June 2009, traveled with friends
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Thank VFM_Hunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2010

Great place for a weekend getaway.
3 stars since the service was too slow. Had problems getting hot water in the room as they used some freaky solar water heaters which never make the water hot enough.

  • Stayed: December 2009, traveled as a couple
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Thank lolopot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2009

Having visited in January 09, and being very disappointed, I gave the resort another chance to see if they had taken any note of my comments last time. They had not. This is a hotel primarily targeted at middle-class locals and business seminars. The irony is that the location is good, the air quality is a relief from Hyderabad city, and the grounds and rooms are good, with excellent potential. The resort is let down simply by poor, uninterested management. The bar and restaurant are not clean. The staff, although helpful, are wearing very stained and dirty clothes, and there is no excuse for this. Most had clearly not been washed for a week or so. The one restaurant is a like a small cafeteria, and the table cloths likewise, are stained and not changed even close to daily. The food aspect of this resort is fairly disgusting. The gymn has shredded treadmill belts and dangerous weights equipment. WiFi was not working for the entire duration, and nobody was remotely interested. We checked out early. Such a tragedy, as the location and rooms coulkd make this resort excellent, but management is uninterested in the international visitor market. Really, it is not a rewarding experience.

  • Stayed: October 2009, traveled with friends
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2  Thank BritRoamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2009

This is the sister hotel to the Hotel Golkonda. We stayed at the city hotel for a few days and as we need to stay in Hyderabad longer, we chose to move to the Resort and Spa. We expected the Resort and Spa would be of a similar standard to the excellent city hotel.

What a disappointment. The staff are friendly but very slow and the service is terrible. The cleanliness of both the hotel and the staff is excruciatingly poor. Staff nearly always had stained dirty clothing. The hotel was run down and badly managed.

Very disappointing. If you want to stay in Hyderabad, go to the Hotel Golkonda - superb service, great food, nice accommodation.

  • Stayed: January 2009, traveled on business
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2  Thank mothly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2016 via mobile
Google Translation

Stayed: January 2016, traveled as a couple
Thank mohissa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Golkonda_Resorts, General Manager at The Golkonda Resorts & Spa, responded to this reviewResponded February 22, 2016

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Reviewed June 12, 2013
Google Translation

Room Tip: Неберите номера на дорогу, чуток шумновато бывает
See more room tips
  • Stayed: June 2013, traveled on business
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Thank IuriiPastukh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GolkondaResort, General Manager at The Golkonda Resorts & Spa, responded to this reviewResponded June 25, 2013

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Additional Information about The Golkonda Resorts & Spa

Address: Sagar Mahal Complex, Gandipet | Gandipet, Hyderabad 500075, India
Location: India > Telangana > Hyderabad District > Hyderabad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Hyderabad
#23 Spa Hotel in Hyderabad
#23 Business Hotel in Hyderabad
#34 Luxury Hotel in Hyderabad
Price Range: $130 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Golkonda Resorts & Spa 4*
Number of rooms: 44
Official Description (provided by the hotel):
Set right next to the picturesque Osman Sagar lake in serene, salubrious surroundings, the Golkonda Resorts and Spa unveils a whole new appreciation of the soul-stirring enchantment of nature. It's here that you can unwind and make every moment worthwhile, in the midst of nature, lush green flora and alluring water bodies. Strategically located 7 km from the financial centre and 4 km off the express way and 12 kms from the IT hub and the heart of Hyderabad, the resort boasts itself as a city based resort ideally suited for both leisure and conferencing. With a distinctive identity derived from its role as a natural haven, there is everything to experience at Golkonda Resorts & Spa. ... more   less 
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Also Known As:
Golkonda Resort And Spa
Golkonda Hotel Hyderabad

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